Prospect Hardwood Flooring of Maryland

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Prospect Flooring refinished the entire main level of our home - approximately 1,800 sq ft. They did a fantastic job and everything went well from start to finish. Mike came out right away, quoted the job on the spot, their quote was right in the mix with two others. We liked their presentation, knowledge, materials, and of course their reviews. We were scheduled right away to come out in two weeks. Jodi's communication was over the top awesome. We knew what was going to happen, and what was happening every step of the way. It was a 3 day job. They moved out the furniture, sanded everything, did a color test approval, stained everything, sealed everything, UV poly coated several coats, replaced all the shoe molding, moved the furniture back the morning of day 4 - bing, bam, boom. It is absolutely gorgeous. Looks brand new. If you have an opportunity for them to serve you, don't hesitate. You will be pleased.

Delivered on what they promised in a timely manner.

Prospect Hardwood Flooring including Mike and Polly were very responsive and helpful at the beginning of our project. The installation team was very patient with us while we chose our floor color and helped with mixing stains to create exactly what we were looking for. The crew was punctual and very professional throughout out the process and we are overall very pleased with the new floors. Our disappointment began with the moving of the furniture and ended with the lack of concern and followup once the project was completed. Mike let us know that they would move the furniture out and back in for an additional fee. I do not believe the team was trained to move furniture correctly. We had two pieces damaged and we also ended up moving about a quarter of the furniture back in ourselves as the timing Jodi (who took over for Polly) offered did not work with our schedules and we did not want to wait another full week to get the furniture back in. When Mike came out about a few concerns we had with the final flooring we do not feel he listened and took the time to understand our concerns. He felt our concerns would be easily addressed and had the team come back out to do the touch ups but there was no communication between Mike, Jodi and the team as they did not understand what needed to be done when they got here or have the right product on the truck to do the work. It did get done later that day but not without a lot of frustration. We expressed our disappointment regarding the damaged furniture, the confusion about the touch ups and that we ended up having to move the last of the furniture back ourselves. The communications after that from Jodi were defensive and somewhat evasive and we never heard anything further from Mike although he was copied on all communications. The lack of concern and follow up for our complaints, after the project was completed, from both Jodi and Mike is the only reason that we would not use PHF again.

When I asked a question, sales agent met at the house and proceeded and literally 'shoved' the contract in my face. This was after on the phone saying 'I cannot believe I am having this conversation. After looking at the floor, he conceded that there was a problem and would send a team back to fix it. The office called prior to the team coming out to say that the job manager wanted to apply another coat of polyurethane on the entire floor. While nice to offer I said no. And I stated that I just wanted them to fix the one area and that was all. Getting to the house the afternoon the work was done, I found that the extra coat was applied. THEY APPLIED A WATER BASED POLYURETHANE OVER THE TWO COATS OF OIL BASED POLYURETHANE I HAD PAID FOR. All I can say is clueless. Two separate contractors asked about my floors, when I explained the saga, they just rolled their eyes. One of them actually say it was not a good job.

I spent over an hour writing about the excellent job Prospect Flooring did for me ... Mike, Jodie and their team are by far the best all around. only to have the whole rating special write up wiped away during the advisor rating submission process. Thank God Prospect Flooring was way better than the rating tool. BLUF : if you want a top notch flooring company then look no further than Prospect Flooring A+++ company

We had carpeting removed and our oak floors restored. The refinishing staff were very professional and communications were easy. Jodi called us every day to confirm arrival time and to review instructions. That really made our lives easy! There were a lot of holes from removed carpet nails that showed up black. They filled many of these in the most obvious places, but doing it all was impossible. One area where there was missing flooring was not repaired; they said it could not be done. We are pleased with the overall look and finish.

had white oak floors installed and finished on site...a big job and they did beautiful work. They worked hard and got it done in the time quoted and we are very pleased.

All around great company. Great to work with, great job for a great price.

Wonderful job, and great to work with.

Prospect Flooring did an outstanding job refinishing the floors in one of our bedrooms. They arrived on time Monday morning and were completely finished by 10:30 AM on Tuesday morning -- just a little over 24 hours. The pricing was beyond reasonable. They did an excellent job matching the stain with the hall stain. The staff in the office and those completing the work were professional and very responsive. The floor looks beautiful. I have already booked my next job with Prospect.

The entire team at Prospect were great. They worked with our schedule to install our floors. I was bad about returning phone calls and had to bump our schedule back a little. No problem for them. Everyone was very kind on the phone and in person. Their installation crew did a great job installing the floors and cleaning up. Our only disappointment is having to put our furniture back in place. The floors look so good we wish we could just leave the rooms empty and admire the floors.

Prospect Hardwood Floors did a fantastic job with refinishing and staining the old hardwood floors in our recently purchased home. We love the new color and look of the floors. The grain really pops now compared to how the floors used to look. The customer service is also great. We had a minor issue with the moulding leaving gaps over the air vents that were not present before the job. Prospect came out immediately and fixed it.

They kept me in the loop, completion schedule was what was quoted, did a great job and the ladies from the company followed it up with paperwork on how to care for the floor - what to use and what not to

Prospect refinished the existing hardwood floors in our house while we were out of town and did an excellent job. From the time Mike came to give us an estimate until Polly gave us the care instructions when the project was complete, they were exceptionally professional and accommodating. The crew that did the work went above and beyond in getting the project done to our satisfaction. I can’t stress enough how happy we are with our floors and with how pleasant this company made what could have been a very stressful home improvement project.

My floors look brand new!

Great team work.

Very thorough customer service. The installers were very professional. Excellent job.

Mike & Jodie provided prompt, courteous, and professional customer service throughout. Mike provided us with an excellent estimate for refinishing our hardwood floors, and was patient when decided to add on to the original work and had to delay starting the work. When we told him we were ready, he had a crew start the work right away. The crew did a great job with the floors, so we were very pleased with the final product. Jodie followed up to make sure we understood the process and were satisfied, which were were. I would highly recommend this company for any hardwood flooring work one may need. In fact, we are working with Mike on an estimate for flooring work as another one of our properties.

I received advance notice of time of installation as well as an update. Installers arrived on time and fully equipped. The floor looks great - no issues.

From start to finish the process was seamless. Communication was great. Installers were courteous, timely and professional. They were a very hardworking crew! Existing hardwood was matched and new hardwood was installed in several rooms and stairs. All wood was stained to match. It turned out so nice. We love it! Highly recommend!

Every part of this project went smoothly. The communication, the timeliness and the work were impeccable! 100% satisfied and would recommend this company to everyone!

Great communicators, great price. Very good at communicating throughout the process. Also, very high quality work - we love our floors!

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