James Hetzel HVACR

heating & cooling contractor

About us

Customer service and honesty are the most important aspects of our business and your satisfaction is always guaranteed. Please call us today for an estimate. We look forward to working with you.

Business highlights

12 years of trusted experience
Emergency Services Offered

Amenities

Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.985 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
4%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
responsiveness
5.0
Showing 1-25 of 85 reviews

Biruk T.
06/2022
5.0
Very experienced

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Christopher L.
07/2021
5.0
If I could give him higher than 5 stars I would. This guy know AC work! I hired someone else previously, but his diagnosis just didn't make sense (and turned out to be incorrect and extremely pricy). I found James Hertzel and a solid five star review, with tons of happy people are a great sign. He worked his butt off, testing everything, to finally figure out my very difficult system problem. In my 20+ years of using HVAC repair people he blows them all out of the water in skill. Thanks James, Chris

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jeff G.
03/2020
5.0
A very knowledgeable and customer service friendly professional.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$360

Tian P.
02/2020
5.0
James is a life saver! Our furnace broke around midnight and the indoor temperature dropped to 50. He immediately responded to our request and showed up ahead of the scheduled time, and fixed the furnace quickly. He was very knowledgeable, and he took the time to educate us as the first time home owners. He also charges a fair price which is very reasonable. Cannot recommend him enough!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brandon R.
10/2019
5.0
Purchased a condo where the previous owner installed the coolant supply and return lines in front of the stacked washer and dryer in the utility closet. James came out for an estimate on a Saturday. After quoting me a very fair price, he informed me that he could get started as soon as possible. The work was done quickly on the same day and he answered any questions I had. I ll be sure to reach out should I have any future HVAC needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ranjan S.
09/2019
5.0
Smart/ Quick and responsive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michael O.
05/2019
5.0
James always takes care of me in a quick and professional manner. I highly recommend him!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$375

Anh T.
04/2019
5.0
I m very pleased with James Hetzel HVACRl. I was able to schedule an appointment very quickly. Mr Hetzel was professional and very clear in explaining issues. Highly Recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Valerie J.
11/2018
5.0
The company called me right away. Came the next day, a Sunday. He knew right away what the problem was with our gas fireplace. Fixed it very quickly.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$17,500

john w.
09/2018
5.0
He did excellent work and very good customer service skills

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$99

Todd B.
09/2018
5.0
Great guy, came early on a Sunday.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Andrew T.
09/2018
5.0
Very professional, hard-working and courteous. The central air conditioning unit for the upper floor was not working properly on Labor Day weekend. Highly recommend for HVAC services. I promise you that he delivers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Scott G.
09/2018
5.0
Very professional and knowledgeable. Called me right away and came out with an hour and fixed the AC on a Sunday of a holiday weekend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$187

Murray W.
08/2018
5.0
Knowledgeable, friendly, professional. Did an excellent job. Will definitely call again if needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

David M.
08/2018
5.0
Service was great and very affordable. James was easy to work with; very professional and friendly. We will use him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Moussa E.
08/2018
5.0
Was courteous, showed up on time, explained the work needed and was very helpful explaining what the problem was. Would recommend and will hire for any future work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$529

Robin Z.
08/2018
5.0
James was very professional and in my personal opinion went above and beyond his scope of expertise to help me. I would recommend James to anyone, but especially my military friends! He is awesome!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joe D.
08/2018
5.0
Knows his stuff

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Charlene F.
08/2018
5.0
He came quickly, he found the problem immediately, he showed me how to fix it myself the next time. He also went out and found filters for my furnace/AC and brought them to me the next day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Christian C.
08/2018
5.0
James has an opening and completed work the same day. Discussed with me how to clean the pump he installed to keep it working for years. Highly recommend

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Melanie F.
08/2018
5.0
The entire experience was quick, painless, and affordable—which is not usually what I hear about a/c repair. Thanks!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

PO Box 3625, Gaithersburg, MD 20885


Service hours

Monday:
11:00 AM - 11:00 PM
Tuesday:
11:00 AM - 11:00 PM
Wednesday:
11:00 AM - 11:00 PM
Thursday:
11:00 AM - 11:00 PM
Friday:
11:00 AM - 11:00 PM
Saturday:
11:00 AM - 11:00 PM
Sunday:
11:00 AM - 11:00 PM

Licensing

Licensed*

Trade License Number
18563
Trade License Locale
MD
Trade License Expiration
06/27/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

heating & cooling contractor

FAQ

Monday: 11:00 AM - 11:00 PM

Tuesday: 11:00 AM - 11:00 PM

Wednesday: 11:00 AM - 11:00 PM

Thursday: 11:00 AM - 11:00 PM

Friday: 11:00 AM - 11:00 PM

Saturday: 11:00 AM - 11:00 PM

Sunday: 11:00 AM - 11:00 PM

James Hetzel HVACR accepts the following forms of payment: CreditCard
No, James Hetzel HVACR does not offer free project estimates.
No, James Hetzel HVACR does not offer eco-friendly accreditations.
No, James Hetzel HVACR does not offer a senior discount.
Yes, James Hetzel HVACR offers emergency services.
No, James Hetzel HVACR does not offer warranties.

Contact information

PO Box 3625, Gaithersburg, MD 20885


Service hours

Monday:
11:00 AM - 11:00 PM
Tuesday:
11:00 AM - 11:00 PM
Wednesday:
11:00 AM - 11:00 PM
Thursday:
11:00 AM - 11:00 PM
Friday:
11:00 AM - 11:00 PM
Saturday:
11:00 AM - 11:00 PM
Sunday:
11:00 AM - 11:00 PM