Mid-Atlantic Trenchless

On time and reasonably priced

Good service

They were timely and professional. They took care of my plumbing issue quickly and the work was well done. They worked around my schedule, and with my condo maintenance people so I didn't have to be there for the work.

talking to the person that set up the appt. was helpful when they waved the service fee because I got their name through service magic. I didn't expect the problem that it morfed into after the guy replaced the anti-scaled piece, same problem, he called the office and talked to someone, then that guy showed up within ten minutes to look for himself, explain what the issue turned out be and a question of would I consider the whole repair to be one fee. We had to wait several days ( not a issue) and he called when he got his information from the company and then called again to set up the final fix.

There are two sides to my experience with Ben Franklin Plumbing. 1) The work was done well. The technician was nice and punctual and performed good work. I have no problems with the quality of work...although it was just finished and time may prove otherwise. 2) The cost of using Ben Franklin is astronomical. I would never use them again because of the price. They charged $271 to rebuild a faucet stem. I could have replaced two faucets in my home with better quality, brand new faucets for less than this. They also charged $381 to rebuild a faulty toilet. Again, I could have spent less on 2 brand new ones. Never again at this $$$.

They showed up early for the appointment and completed the job the same day. They were able to repair the faucet while recommending future suggestions for consideration.

They waived the service-call fee because of the referral through service magic. I thought, never the less, that the cost was a little high but I had no basis for comparison. The job was completed in a quick and efficient manner.

Price was a little steep, but other than that they did a great job. Thank you!

Great from start to finish!! Well planned and very efficient.

Very fast and professional - completed work in one day with no unexpected changes or delays.

They gave the project high priority. They went out of their way to identify all the options. They did the job with care and attention to detail.

Benjamin Franklin provided a thorough inspection to find the root of my problem. NO other plumbers did this!