Reddix Appliance ServiceService

Excellent! I have used them for 33 years for my own personal home and for my clients in my Real Estate practice. The best!

Initial phone call went badly. When discussing my observations about my issue, Reddix became pejorative. Just made me feel belittled and I became very uncomfortable what happen your relationship which started off this way

I tried to call them about 4 times and they never answered their phone. I will not use them and will move on to another company.

My LG washing machine kept giving E6 error (i.e. drum failing to turn). Called Reddix left voicemail. Called back next day made appointment. He quoted $60 for truck roll plus $20 per 15 minutes. Said it should only cost $80 for diagnosis. Showed up on time. Quickly determined clutch motor was bad. Ordered new one returned few days later after part arrived installed within 30 minutes. Charged $46 for part and $40 for labor. He was very professional, prompt, knew his stuff, didn't waste any time. I would use him again.

Our initial phone call was returned promptly. The problem was explained and Mr. Reddix advised us that it can be easily fixed if he could get the spare parts. He got the parts, called us to set up appointment and 2 days later the dishwasher that has been wobbly for a while was fixed.

Reddix diagnosed the problem, gave me the price, ordered the part, and returned two days later, as promised, and fix the oven.

I was very satisfied with their work.

Oven is working. We are happy. $100.00 "Diagnostic" $ 119.80 Parts $ 60.00 Service (replacing the parts) $ 7.19 Tax TOTAL: $286.99

I've used him before and he is great. I knew what part I needed which was helpful.

We approached Reddix on the basis of their having provided good service in the past, but this time their response was completely unsatisfactory. On a recent Friday, we set up an appointment for them to repair our old refrigerator on the following Monday afternoon. At their instruction, on the Sunday afternoon before, we took some time to empty out the refrigerator, relocate everything in it, and shut it off. On Monday, we patiently waited at home all afternoon for the repairperson, but he/she never showed up. Since bad weather had been predicted for that day, we would have understood if the repairperson had had to postpone the work. But, most importantly -- and most discourteously -- no one called to notify us that he/she would not be able to do the work that day. We definitely will not deal with Reddix again and we will recommend to neighbors and friends that they not do so as well.

He diagnosed the problem -removed the problem part and the new part is on order to be replaced in about a week or so. It is not an easy part to locate and needs to be rebuilt. We are very pleased with him and his company and highly recommend him

He showed up on time worked efficiently and professionally.

THIS GUY IS DIFFICULT AND RUDE. CALL ANYONE ELSE! I was referred to Reddix by another company for repair of a Thermador range. Tony seemed ok when setting up the appointment, although a little difficult in his requirements. The property where the stove is located is rented, so the tenants sent me a detailed explanation of th issues via e-mail. I offered to forward it to him or fax it if he did not have e-mail, or to have him speak directly with the tenants since they had direct experience with the problem. He refused and said he would like me to tell him about the problem and did not want to speak to anyone who was not paying. I read him the e-mail explaining the problem and set up an appointment. When the day of the appointment came, he called when he was en route. I explained that I was on my way and that the tenant (who was at home) could let him in if he arrived first. He told me he would leave if I was not there when he arrived even I I arrived 30 sconds after him. I got there as fast as I could, but when I was 2 block away the tenant called to tell me Tony had just shown up and turned around and left. I called him immediatly to explain how close I was (as I was talking to him I pulled up in front of the house) and asked if he was close and could come back. He was rude and said he was going to his next appointment and that Ishould call someone else. I manage a few rental and deal with a lot of service people, and I have never encountered one who was so difficult to deal with and unreasonable. I only called him because my regular appliance repair person was on vacation.

He is wonderful. He came out on time. I told him what the problem was when I called so he had an idea. He came out and looked at it. Since he knew what was wrong from my call, he went to his truck and got the part. He installed the pump. The pump went bad. I haven't had any problem since. He brought a bucket, because I had water and stuff in it. The main thing was, he was prepared. He was on time, had a reasonable cost, and did what he said he was going to do. I haven't had any problems since then either. The price was less than I thought it was going to be. It functions fine. He was clean, sharp, and efficient. I was amazed he came out pretty quickly. He does a lot of other things too, because he used to be a jet mechanic. I was impressed with him.

This company continues to please. The repairman is prompt, professional and the prices are reasonable. Have used the services of this company several times now. I am very, very pleased with their promptness, quality of work and prices.

The technician replaced my gasket and charged me as quoted. He did a great job and further more supplied me with information on the care and maintenance of front loading wash machines. He was professional.

I was pleased. He was on time. He was neat and clean. he was reasonable. He fixed the problem.

We spent $115 for the service and then they had to come back and order some parts and that was $80. I thought their price was fair. They call back when you leave a message. We used them for several years.

The gentleman arrived promptly, worked professionally, made suggestions for future upkeep.

Tony is one of the few appliance repairmen in the DC Metro region who services Bosch clothes washers in the District. His job was to trouble-shoot whether or not my clothes washer was leaking, and he determined that it in fact was not, as the problem was isolated to a drainage pipe that was clogged from air conditioning condensation. This repair was handled by a separate contractor, but Tony worked in tandem with the plumbers to isolate the real problem. Tony was prompt, courteous, very knowledgeable, fast, and clean. He performed his trouble-shooting role perfectly. There are less than five appliance repair companies that I could find that would service a Bosch clothes washer in DC and have an excellent grade on Angie's List, so I felt I was lucky to find him.

He was extremely good about giving and estimate. He came exactly when he said he would. He had to come back because he was sent the wrong part and he did not charge me for the follow up. He was competent. He was neat. It couldn't have gone better. His prices were very reasonable.

The company's representatives came at the scheduled time and told me after 15 minutes of checking the dryer that when someone had closed the outside vent cover, it had jammed the outside vent flap. They unplugged the flap and the dryer works fine.

Please see above.

Most recently he fixed an ice-maker; Tony has repaired stoves, refrigerators, and washing machines for us over the past five years. He can always figure out what is wrong. He is extremely knowledgeable about different brands and he has always succeeded in getting the things fixed. He is also honest about telling you when something isn't worth repairing.

Service agent was on time, polite, and communicative. Work was done efficiently.