Reliable The Fence People

Excellent work- well recommended!

They were extremely accommodating: they had some good suggestions on fence placement and discussed options with me. I would use them again.

Estimator, jim, was arrived when he said he would. He walked the fence line, showed us product literature and before he left handed us a quote for three options we had selected. When we decided to go with Reliable, we dropped off a 50 percent down payment and the scheduler set the day of Dec 26th which was three weeks from dropping off check. In two weeks they called us and said they had an opening a week plus earlier than scheduled. We did, they completed the job in 2.5 days Workers were courteous, hard working and cleaned up after the job leaving no mess. They leveled some areas that my landscaper didn't get to without additional charge, although the area was small. Price won't be the lowest you get but this company truly is Reliable.

Good company, but since our job is small, they have been busy working on other things. Slow response

Reliable's sales representative was punctual, polite and provided us with a clear, written estimate with a diagram. He offered helpful suggestions. Reliable's estimate was substantially lower than another company that was highly rated on Angie's List -- before a $200 discount for Angie's customers. The construction crew came promptly as scheduled and installed the fence exactly as desired and in a workman-like manner. They offered suggestions on maintenance and how to prevent the dogs from digging under the fence. They used quality materials and the installation looks great.

Work was done well, on the first day I was home as they set up but was not home for the subsequent days. Fence looks good. My only concern was there were a lot of pieces of fence (small) left in the yard that needed to be cleaned up that my husband and I had to do. We had a 2 year old so it was concerning to have small pieces of fence. Other than the clean up everything was done well and I would recommend them and use them in the future. I also found their customer service good. I did not call about the clean up so they may have even come back to help with that.

Reliable Fence Boston showed up one evening after I returned from work to put together an estimate. Everything was measured out and discussed. Pricing was very reasonable, more so than all other companies reviewed. They even came back a second time to review the job one more time, and realized they could do the job with fewer panels and save a little money. Work was able to begin withing two weeks of the estimate and was done in three days. Posts were buried 3 feet and held with cement. They did a great job making good contact with the ground to keep my dog in the yard.

The service was great! I had a difficult situation with a neighbor involving the fence and they were very responsive. They are very experienced and really assured me about the work. I felt confident that I was dealing with a professional and knowledgeable company. The work was completed in a timely manner. The were really terrific!

It went very well! I chose to go with reliable because their quote was half as much as the other quote I got. Reliable's people were experts, from the sales rep to the phone scheduler to the job foreman to the guy who magically got the bill to my mailbox the day after the job was done. Everything was done as expected, and very efficiently. And cleanup was perfect, too. I would happily use them again.

I was very happy with the result.

I chose Reliable from Angie's List after I had received a quote from a previous installer. They came promptly and on time and gave me an excellent price on what turned out to be a better product. When I explained that I needed the fence rather quickly for a dog coming to live with us, they booked me as soon as they received my check and the fence was installed. The installers were pleasant and professional and did an excellent job installing the fence and cleaning up after themselves. I was very happy with the product and the work and would not hesitate to recommend them to anyone.

The company was prompt, courteous, responsive and very pleasant to work with. The estimate was timely, the service was great.

Overall Reliable did a great job for us and we would highly recommend them. After initially contacting Reliable, one of their sales representatives (Mike) came to our house and discussed various options. He was very knowledgeable and professional and was able to quickly provide us with an estimate for the fence and options we selected. Their estimate was very attractive compared to other fence companies. Actually, they offered an even more attractive price if we went with an all white fence (which they had in inventory) but we decided to spend more to get a two-tone fence. Once the date was set, Reliable showed up on time with a large crew that was very professional and easy to deal with. They worked very quickly and efficiently and were very courteous. The original plan was for Reliable to install the entire fence within a week. However, after about half the fence was installed, our pool contractor (one of the reasons for the fence is we are also installing a pool) realized that the fence would actually get in the way of the pool construction. So we had to tell Reliable to put the fence installation on hold. We had expected that this was going to be a major problem and would result in lots of issues and arguments. However, we were very impressed that they were completely understanding about it. We rescheduled the installation of the rest of the fence a few weeks later when the pool was done and they again came as scheduled and quickly finished the rest of the fence. The fence looks great and we think they did a high quality job. The only minor thing that we weren't 100% happy with was one of the gates seemed to sag more than we thought it would. When we mentioned this to them, they sent someone over to look at it and then they quickly made some adjustments to resolve this, which also impressed us (we weren't expecting them to do anything about it). As a result, we are completely happy with the fence. So, overall we think Reliable Fence did a great job at an attractive price with very easy to deal with employees and we would highly recommend them.

We had a great experience with reliable. They were professional, courtesy and finished the product ahead of schedule! We looked at other companies who offered us a much lower quality fence for the same price. We found reliable to be quick and up front with their pricing from the very beginning. They did not give us the run around and that was much appreciated.

We selected Reliable Fence to fence in our backyard mainly to keep our two young children contained. We paid the 50% deposit at the end of May and were told we would receive a call to schedule the installation. Mistakenly I did not ask them at that time approximately how long it would take. I just assumed it would be within a few weeks as we wanted this done for the summer months when our kids are mostly outdoors. When I called to follow up 3 weeks later, I was told we were on the schedule for the middle of July. When the installation day finally arrived, my husband and I went to work. Again we figured we were not needed at home since the plans were drawn out in detail by the gentleman who gave us the estimate in the first place. The installation crew called us when they arrived and wanted us to tell them where to put the fence. Since we could not do this over the phone, they packed up and left. We left several messages over the next few days and finally got a call back and a new date the following week. When I returned home that evening, I found my two children crawling underneath the fence. It was not flush with the ground, and the installers even went so far as to stuff a piece of wood underneath to mask the gap. In addition, there was a huge mound of dirt left in our back yard which I would have expected to be cleared away. When we complained, the company sent a new crew out to lower the fence to our satisfaction. Overall we are happy with the result, but getting there was a painful process.

It was great. It took them about 6 weeks to get it in from the time they gave us an estimate but the work was quick and the price was good.

It turned out great and it was a very good experience. I am very happy I used them; I would use them again and would recommend them.

We were very pleased with every aspect of their work. Their bid was competitive and the guys who did the work were very courteous, kind, polite and all around good workers. We've gotten a lot of compliments from our neighbors that the fence looks very good. I would absolutely recommend them. We plan on doing more work on the fence and we will go straight to them.

second time in a year we have had similar fence installed. after talking about it for years we had 3' high cedar picket fence installed in our old house. moved in july 2012 and we had the same type of fence installed at the new house. we have the fence to keep our three dogs from wandering. they aren't jumpers or diggers and this fence looks nice and works well. the time between phone call and appointment to discuss fence was very quick. individual coming out for estimate was very helpful in suggesting some changes to our original ideas about how to lay out the fence. they also reminded us about the importance of gates...we would have come up one gate shy if we had used our original plan. the only negative aspect of the experience really wasn't due to reliable. advice....don't have a fence installed in the height of summer. reliable is very busy then and we had to wait over four weeks. however, it was made clear to us at the start of the discussions that it would be that long. communication was good about when installation would take place, what our responsibilities were, and when there were any changes in the agreed upon schedule. the crew was professional and friendly. i would most definitely recommend them to someone considering a fence installation.

We are completely satisfied with the installation of our new fence. Reliable Fence came on the day that they said they would come. They worked through the rain to almost completely install the fence in a day. They finished their work (including complete clean up) the next morning. The two men who installed the fence were total professionals with a positive attitude in spite of the rainy conditions. Now the fence looks great and we have received many compliments from the neighbors.

I had 3 companies come to estimate my fence installation project. They were punctual and provided what I thought was a fair quote; $4600 for a 5 foot PVC privacy fence with lattice and 2 gates in a small lower yard. I selected Reliable because of the professionalism of the estimator, the fair price (not the lowest or highest), and my confidence that they would address a small complicated area around a tree well so to not let out my 3 small dogs. Another reason I chose them is because the estimator told me it would be 4-6 weeks to schedule the installation, but could be sooner because my job was a small one that could be inserted around others. After dealing with their complicated and antiquated contracting and processes and losing several days in the process, they received my 50% deposit with signed contract and Dig Safe confirmation (good for 30 days) on May 21. So in my mind, I counted 4 weeks, and estimated sometime between June 18 and July 2 for installation to be complete. A bit of a problem, but OK. I called the scheduling department and they told me that they would be sending a postcard when my job was 2 weeks out, and they couldn't provide any more details. Then on June 1, I received a form letter from them saying it would be an additional 4-6 weeks. I responded via email that day that I was disappointed, and have some extenuating circumstances and a smaller scale job, and was hopeful that they would be able to accelerate the timeline back to the original. They never responded in any way to that email, and I still don't have my 2-week postcard. If I receive it tomorrow, the earliest it would be installed is July 5, already past the latest date they said was a possibility in the beginning. I still believe that the fence and installation will be high quality, but am angered and frustrated with the process and lack of communication. I will post an update once the work is complete. UPDATE: Thanks to the power of Angie's List, after my posting above they quickly set up my installation. The install team worked quickly, but I had to leave during the process to go to work. I was told they didn't foresee any issues with the installation. Unfortunately, when I returned, the job was complete, but the fence was too high above the ground in many locations. I barricaded as best as possible, and went out with my dogs in my newly fenced backyard! I was very excited. Not long after, I was working from my home office, and the dogs escaped from the yard. When I contacted Reliable with that issue, my sales rep came to the house and modified the fence himself and made it right. While I didn't love my experience with Reliable as many did, in the end the fence looks great and the dogs are contained. I have revised my original "D" grade to a "B" for the quality of the final product and their commitment to ensuring I was happy.

Installation and quality of materials - good. What's not so good is leaving a 20' opening in the fence overnight. This is in spite of being told 2x that there could not be any open sections overnight because of the swimming pool. When I discovered the open section, they had already loaded all the old fence sections that could have been used to fill the gap and left. There was no attempt made to clean up the driveway debris from their work. Took me 1 1/2 hours to clean up the mess. I think that Reliable should have made an effort to provide some supervision of the installers. No one from Reliable showed up on the work days, and did not follow up to determine how the job went.

This was a small job which they fitted in one day around other work. They didn't call to tell me they were coming, but I happened to be home [just about to leave] when they arrived. Since the job required some discussion about how to deal with the unusual aspects, I was glad I was home and unhappy they had not called my cell phone before arriving. Other than that, all went very smoothly. Once we talked and I left, the job was done and cleaned up before I got back from my errands. This was the second fence job they have done for me and I am very satisfied.

Excellent. They did an outstanding job.

On 9/12/2011 I contacted Reliable Fence Company of Boston to schedule an appointment regarding a new stockade fence. On 9/14 estimator Jim arrived on time. I discussed my vision & ideas and Jim provided me with a very good plan to achieve what I was looking for. In addition to this project I also discussed a more complex project with him that I was thinking of doing in the future. He came up with some very basic and workable ideas that would work on this project. He stated that I would receive his estimate in the mail within two days. The estimate was timely received as promised. The estimate however was not the lowest. Since I had used this company several years earlier with good success I was very interested in using them again if possible. I re-contacted Jim to discuss the estimate. He was willing to negotiate the price in order to get my business. The new estimate was competitive so on 9/20 I decided to go with Reliable. Reliable fully understands customer satisfaction. They sent out the necessary insurance information without being asked. They also send out a postcard advising you of the week the installation will take place. The postcard instructs you of the date to call the company to get the exact date of the installation. All calls to the company to check on the schedule were answered by a human quickly and efficiently. The installation was originally scheduled for 10/5. However because of unprecedented flooding in the neighborhood on 10/3 that date needed to be pushed back to 10/18. On the morning of 10/18 two installers arrived on time. They quickly and efficiently removed the old fence and installed the new one. Before they began the installation they went through everything with me to ensure we were both on the same page. They were very friendly and answered a couple of additional questions I had during the install. It was very evident from watching them that they took pride in their work. Everything was done neatly and precisely. I was 100% pleased with everything that was done. Based on all of the contacts with the different people at Reliable and the finished product of their work I would not hesitate to use them in the future or recommend them to anyone.