Sila Heating, Cooling, Plumbing and Electrical

The appointment was easy to make and the servicemen arrived on time. Quick and accurate assessment and thorough cleaning and check-up of the entire system. I will use Sila annually and in an emergency.

The pilot light had been going out on the boiler, he explained what was happening, and cleaned out the boiler and we have not had a problem since. He was very efficient and did give some pointers, but did not do any "pushing" for additional services, which I appreciated.

Imagine being 1,500 miles away from your rental property and being contacted by your renter that the furnace would not start. The furnace is/was very old so thoughts of replacement, cost, finding a reliable contractor, etc became fresh in my mind. What to do! I searched on "Angie's" list for a heating contractor. Found several with excellent ratings "A" and noticed that feedback and comments for Silva Heating & Air Conditioning included well over 300, most with overall rating of "A". I contacted them at approximately 9:30 in the morning, asked if they could have someone come to the house that same day. They checked their schedule and indicated that someone would be there between 3 and 5 pm. Sometime after 3 pm I received a call from the contractor indicating he was at the site and said that because the furnace was to old he could not service it and also that the chimney was no longer usable. My next questions was how much to replace, could it be done asap and would they fax/email me a proposal that day. Sure enough I received the proposal and was satisfied with what I needed in the contract and that it could be completed the next day made my decision easy. I contacted the contractor, sent them back the signed proposal with approval to start work the next day. I want to add that we were in contact with each other on the phone several times. He said he would be on site at 7:30 the next day and he was. The job was completed by 5 pm on-time. Feedback from my renter indicated that the company and personnel working on site was very professional. I want to add that the contractor sent me vial email pictures of the completed job. I have no "don'ts" as I am more than satisfied with the work performed by Sila. Bottom line I would not hesitate to use the company again and would certainly have no problem recommending their services.

He disconnected our on/off hose switches and never put them back to they way they were supposed to be. I wasn't happy with what they did.

We asked for a system balance since some rooms seemed to no be as cool as others, and they checked that as well doing a simple air flow test. After they completed the end of year service check, they put together a proposal of problems they discovered with our 14 year old system. It was a tiered proposal and included some long overdue maintenance on the heat exchanger, as well as a permanent fix for our drain backup (install an active alarm-interlock system) and some smaller issues like replacing a relay with arcing switch contacts. The tiered price ran from about $500 - $2500 (which included replacing our flexible ducts with rigid ducts to improve air flow and one was found partially collapsed) . I chose a mid point to get the interlock replaced, the HE cleaned, and the relay replaced for $1100. They wanted to add a one year maintenance contract for about $400 which I passed on.

Offered three options for repairs/service which was helpful in deciding how to proceed. This company also installed our system 10 years ago Great service.

Went very well as mentioned, tech arrived within time window, and was pleasant

Everything went very well for the first deal, which is why I purchased the 2nd one. The company was professional, friendly and on time.

Sila engaged in a deceptive business practice by taking $49 with the promise of providing an on site visit to my home and an hour of plumbing labor ("Big Deal" purchase). When I called them to schedule a visit in order to honor my "Big Deal" purchase they refused to provide the promised services. Their reason for not honoring my purchase is that I am not in their service location even though my address never changed since the purchase of these services.

I called the company after buying an Angie's List coupon. My call was answered and we scheduled the service. The service itself was on time, pleasant, guy cleaned up...altogether pleasant and easy.

Went well. On time and courteous.

They were very responsive initially and on the follow up and very punctual. Subsequently, when I've needed additional service, they have continued to be very responsive and fair in their dealings.

They did a great job, and didn't try to upsell me on any other service. Very professional and curteous.

Silas was fast, professional, and considerate. This was my first call to them, and I will definitely use them for my future HVAC needs.

They came out, took care of the work, walked me through some things and told me what to keep an eye out for. I was happy with the experience.

Grabbed an Angieslist deal for a boiler tune-up for $89. Sila Heating & Air was very responsive via email in setting up the appointment. The day of the appointment they called to let me know when the technician had been dispatched. The technician arrived within the 2-hour window of the original appointment time, he was polite, performed a thorough check of everything, and spent 10 minutes reviewing the condition of our boiler and the things we want to keep an eye on. Overall, a positive experience. I would definitely consider Sila for routine maintenance or other HVAC projects.

I received my email for hot water heater thru email. I proceeded to find a company to have installed and how long it would take tog et a install date. Within a week we have the heater installed and working create . The company was in my eye rated a AA+

The job was done right and I'm confident I made the right decision by using Sila to replace my heating equipment.

I called them to set it up. He was great, very professional. I mentioned I have an oil system & he said it was only for a gas system. This was in the fine print, so asked Angie's List for a refund.

I bought a 'big deal' coupon for two furnace tune ups. The guy from Sila showed up, and instead of doing anything resembling a tune-up, just pointed out some flaws and told us that we needed a new furnace, despite the fact that ours was currently working. It's a 19-year old propane system, that is old but not at all past the end of its life. He did the same for the second furnace in the house, indicating that we should replace the not-broken blower unit, and not doing any tune-up work. And then, 5 minutes after he left, a salesman from Sila called to try and sell us on new units. Additionally, the serviceman turned the power off on the furnaces and I had to go reset them after he left to get the heat back on. He also showed up 2 hours late. So, I paid 180$ for a sales pitch and nothing else. What a ripoff.

I won't be calling them again. UPDATE: As you can see from the reply from the company, they still believe that I was already a customer of theirs. I was not. I was a new prospect coming in needing a furnace, a good 10K worth of business for them. Obviously, they didn't get my 10K and I'm pretty sure that they don't "get" my complaint either.

This is really two reviews in one. First, the guys who came by to take a look at the old boiler and make sure it was safe / working did a good job. They honored an Angie's List coupon (despite the fact I didn't have it on hand) and were generally nice guys. They seemed to do a pretty thorough job on the boiler. That said, they did suggest that the boiler was likely to fail in the near future and I should replace it as soon as I could. This was contrary to three other companies? opinions - all of which said there was absolutely zero leakage and while I should consider replacing it for energy efficiency reasons, there were no signs of imminent failure. All in all, if that was the end of my experience, I would have given these guys a B rating. But I asked them to quote me out replacing both my boiler and hot water heater with a new 96% efficency system that included an indirect hot water heater. Sila doesn't have their techs quote jobs out. Instead, a separate sales guy has to come to your house. He came, looked over things, and said he would get back to me in a week. I figured I'd get a quote via e-mail - like every other contractor I've ever dealt with. Instead, I got a call saying he wanted to come by to discuss our options. The sales guy wanted to make sure all the "decision makers" will in place when he arrived and he wanted me to commit to giving him a yes/no decision on the spot. I told him I was getting quotes from many companies and that I would consider his quote the same way I considered everybody else?s - I wasn't going to give him a yes/no on the spot. This is a classic high-pressure sales tactic and I didn't appreciate it one bit. I finally got him to agree to give me a ballpark figure over the phone, and he said "what would you say if I told you $18,000". Well, I would and did say that it was over 50% higher than the three other quotes I received. He then claimed that the other companies wouldn't support their product as well - to which I asked why I couldn't use him for "support" while getting it installed for 50% less using one of the other highly rated companies on Angie's List? No real response to that one. In short - these guys use high pressure sales people to push you toward a decision. They like doing it face to face because I'm sure people find it harder to tell somebody no when they're sitting in your house. I would never do business with these guys again. I won't say they tried to rip me off, but their sales process leaves a LOT to be desired. Just provide me with an honest, line-itemed quote. That's all I wanted.

I bought the deal for A/C service, they cancelled and never rescheduled. They said they would call me back and never did. I was charged when I bought it and never got the service promised. A bit disappointing.

Visit went well. He explained the process, and addressed our particular issues directly (compressor valves rattling). The appointment was farther in the future than I wanted initially, then was mis-scheduled. This was resolved with a phone call and they fit me in soon afterwards. Mostly his visit was to see if we could improve the performance of our AC unit (no). He verified that it had a proper charge (yes), but the valves were rattling so it can't run on peak effeciency anymore. He roughly quoted a few options, but didn't hard-sell anything. He was sensitive to our specific situation (a 2 year lease in a rented space), and made suggestions to keep the drain-line open so we don't have water drips in the office space. If we need to replace the unit, we'd use these guys to do it.

I will be hiring Sila Company in the spring to perform the services needed for my ac unit. A++++++++++