Sila Heating, Cooling, Plumbing and Electrical

Appt was made for a date in Jan. Hours before that appt window (3-4) Sila called to explain they had a a serious problem ahead of me that would rake all day, forcing them to reschedule me. They would have returned the next business day had I been able to be at home, but as it was, they came the next day I could be home. They also called me halfway into the 2 hour window they had given me for the new appt to explain that the technician was running late. I had the option of rescheduling or having him come late. I wanted the service done, so he did come late and stayed until his inspection was complete. He was very thorough, pointed out some repairs he felt needed to be made, gave me a written quote for the expected cost. Polite, professional, good communication skills.

I was overcharged on the installation of two bathroom faucets ($400)and their cutoff valves, otherwise OK. I purchased them myself at Home Depot. Also purchased new hot/cold cutoff valves for bathroom except one out of four. Maintenance person could not speak or write well, I could not make out what was needed. Did good work, however.

showed up on time, ended up having to call them back in the summer for another repair, but it wasn't their fault that something else broke

The new furnace was vented through the back wall instead of through the chimney. To do that, the guys effectively used a crawlspace under an addition to the original construction. All appears to be well-sealed and the vent is quite inconspicuous on the back of the house. The new water heater is still vented through the chimney and, according to a subsequent inspection by a chimney service, the work was well done. The technicians left the basement as neat (or neater) than it had been.

It was an excellent experience dealing with Craig, the service tech., he explained every phase of the service in a language we could understand. We felt he was very honest with us and a pleasure to deal with. he arrived on time and completed the job within the timeframe given us This was our first contractor from angie's list but it will not be the last.

We did not get any work done, and never will ever call this company again. They are plain and simply put, unethical.

This is the first coupon we have bought through Angie's List. Sila actually called us before we had a chance to call them to make an appointment. We made an early morning appointment and the technician arrived as scheduled. He spent about 1 1/2 hours evaluating our furnace. We didn't stay with him as he worked, but at the end he discussed what he found and explained his recommendations. Our furnace works fine and has given us almost 25 trouble-free years, but given its age we were not surprised to hear that a few things should be replaced. When he showed us a couple of parts that need replacing it was obvious why he was suggesting that. He gave us a written estimate with several options for repairs. A couple of options included maintenance contracts, which we almost never buy. He mentioned that with the recommended repairs the furnace will have a number of good years left. We plan to schedule repairs when the weather gets warmer.

He let me sit there to watch what he was doing. He wrote down everything I need to do on a monthly basis for mantance and kept in a plastic bag by the furnace. I will hire him for another job because I trust him.

My interaction with Sila Heating & Air Conditioning was fine. It was sort of a routine type of thing and I don't actually remember all that much about the interaction. The only thing I do remember was that it took a while to schedule the furnace. I think I had to wait 3 weeks or so to get the appointment.

The technician performed a very thorough inspection of our furnace and air handler. He explained the systems to me, left a written report and made recommendations. There was no pressure to implement the recommendations. The only surprise was that the Big Deal that I had purchased only covered the furnace. They allowed me to pay the same discounted price to inspect the air handler. I was told this however, in advance of the inspection and did purchase the additional inspection. This easily could have been my misunderstanding. I would still purchase this again. Next time I will know that I need two coupons to cover the full system.

The technician was very professional and thorough. I received a detailed report and recommendations but no pressure to implement those recommendations.

On time, polite, professional.

The heat on our upper floor (where our bedrooms are located) stopped working, just as the temperatures plummeted & we had visitors staying with us. Sila came as soon as we asked, did a stop gap fix as parts weren't immediately available & returned the next day to complete the job. The tech was thorough, & thoroughly professional.

I purchased an Angie's list deal to service my furnace and had a great experience with Sila. The tech, Steve, was very thorough and took time to answer and discuss all my questions. I'll be hiring them again when my AC needs service.

This plumber was good, but the advice he gave for the part(s) needed was not the best. I have a shower shut-off at my summer house that you push in and it shuts off completely and easily. This gentleman told me to get a particular manufacturer's shut-off that requires turning it as tightly as possible to shut it off and it's harder...it's low-end and disappointing. He was a nice man, and did a good job, but I would not use this company again.

The blower of my four year old forced air gas furnace decided to give up on the coldest night (01/24) of the year. I diagnosed the heating system and knew that it was the blower that had problem. So, I called the guy who installed the system for advice and warranty information. He couldn?t come fix it and said that it will cost around $400-500 with parts and labor. So, I decided to call Sila as I had their number because they did some work at my other house. They scheduled someone to come to my house to check out the heat. I explained the problem to the tech. and showed him the issue; and he also came to the conclusion that the blower needs to be replaced. Then he goes back to his van to check the prices/etc and comes back with $860 for parts and at least 1.5 hours (possibly more if he encounters another problem). I decided that I need to do a price check and if he could give me the part number that needs to be replaced. He goes back to his van and comes back after 20 minutes with a invoice for 269.00. He said that its their policy that he cannot give me the part number. Then I asked him, why you are charging me for 1 hour when it took you only 5 minutes to decide that the blower needed to be replaced (and other time was spend talking to his office finding price/part etc.) He said he has been here for more than 30 minutes, and it?s their policy to charge to 1 hour once the time go over 30 minutes. He is basically asking me for 269 for no useful service performed. I paid him a check and asked him to leave. Then 30 minutes later, his office calls my cell phone and tells me that the quote I was given was wrong, the $860 included the labor. Then I called someone else (acquaint of my uncle), he diagnosed the system, disassembled it, bought the parts, fixed it in two hours and charged me $320. I give him $400 as I was saving at least 600+ had I gone with Sila. They over charged my card by $40 last September, but I ignored it because $40 wasn?t worth the trouble. But this time I?ve had it with them.

The original coupon that I bought from Angie’s List was for $49 however, the plumber did go over and spent longer but he decided not to charge anything extra, which was very nice of him. We already had the dishwasher when he arrived and he just had to put it in, which took him about an hour and a half. He cleaned up the mess finely.

My water heater broke down early on a cold morning. I called Sila and left a message with the emergency number. They called back and had a man at my house less than 2 hours later. He removed the old heater and installed a new one. He did a professional job and cleaned up nicely afterward.

1) Very Responsive e.g. purchased Big Deal and shortly thereafter sent an email with contact information. Within 1 hour received a phone call. home appointment set up within a couple of days 2) Professional e.g. received a phone call to inform of arrival al time; upon arrival, Bobby the technician, was very willing to provide as much detail as requested. In my particular situation, it was not surprising to hear that the HVAC system required attention as it had received very little. 3) Educational e.g. Bobby explained the intricacies of the workings of an HVAC system and the rationale for replacements or evidence of an inefficient system. 4) Customer focus e.g. Bobby provided options as to how to proceed i.e. pay for the current situation or purchase a 5) Value. I opted for the 5 years agreement service (which was more than $307) and feel I have already a valuable resource. Bobby spent 2 hours on 1/14 and upon his return on 1/17, he spent an additional 5 hours installing the replacement pieces required. There is no doubt in my mind that he was working all that time. I also have a comfort level with him as well as the company.

We expected the Big Deal to cover inspection and tuning of the central A/C for our house. It turns out that the Big Deal was only for a single condenser and air handler... we have two of each. This was in the fine print, but we did not catch that part of it. The workman that came out was cordial enough, but had to break the news to us that this was going to cost us an additional $89 since we had the two air handlers. He worked diligently, but did not clean the electrostatic air filters. He said that we could easily pull them out and take care of it ourselves. This was true, but in reality we should have been more assertive and insisted that he clean them as part of the service we had paid for. Overall, they were OK, and all things being equal I would probably give them another shot, but not at something big like replacing our A/C system.

Big Deal for furnace clean & check. Excellent service. Signed a full service plan agreement that I renewed this past November.

The work did not turn out well. They didn’t really do the cleaning.

They did a fine job on the tune up.

I bought a coupon for gas furnace tune up on Angies list and I had a great experience with Sila Heating and Air Conditioning . They were easy to contact and responsive. They were reliable, efficient and very pleasant and polite. The service tech Peter did a great job.

They charged me extra for my filter, I knew before hand that I was going to be charged for that. It was a reasonable price, I checked on that before signing up with them.