Southboro Appliance

"I was hospitalized on 3/11/2021. I did not ignore your call..I was unable to get to you and explained that to you. We texted back and forth. I explained I had another heart attack that required 2 more stents. I have the text messages in which I informed you of that. I chose not to go to your home because of your behavior. I thought it best to end the long friendly relationship we had in response to you treatment of me."

"Just to be clear [Removed Member Name]. My wife and small child were broken down on the Mass Pike. I can provide the invoice for the tow. I was not going to leave them stranded on the highway to go a repair an ice maker. I did mention that to you in the voice mail I left. I really felt awful for having to cancel and apologized repeatedly in the voice mail. I also mentioned that I was taking the next day off to meet up with my family for 2 days off, and apologized for the really bad timing. That you would omit these important facts is really disheartening.how is that a fair assessment of our interaction? You called late Wednesday afternoon. We set an appointment and I had every intention of keeping our scheduled appointment for late Thursday afternoon as you were not available until after 3 pm. They were broke down in the Berkshire, an hour and half away. Another point omitted by you. It really was more than "having to pick up my wife" as you put it. I really am sorry this situation caused you so much aggravation. Also, thank you for your concern. 6 negative reviews over hundreds of 5 star reviews i feel shows just how consciensous I am about my reputation and the respect I have for our customers busy lives and schedules."

"Really sorry that this is how you chose to characterize the situation. II did indeed have to cancel as I was sick. I desperately tried to get to you the next day but I was still not well. I ultimately learned I had pneumonia. This is really disappointing that you would make it sound as though I just " blew you off " with no explaination. Your emails and phone calls did not go unanswered. I was not well enough to commit to a day and time at that point but I absolutely communicated this to you during business hours. Your emails that were sent at midnight were ultimately responded to the next morning. I assure you my reputation is very important to me."

"[Member Name Removed]. I have searched every conceivable inbox I have and can find no record of you trying to contact us. I looked through spam folders as well as Angie's List message inbox and find no record of a [Member Name Removed] leaving any type of message. Although phone calls do have an inherently more immediate response I, am diligent in checking and replying to customers whom initiate contact via email. i wish we could have helped with you repair concerns. Please accept my apologies if a mistake was in fact made on our end. I assure you we value every current and potentially new customer."