Southboro Appliance

I have used Jim many times. Long ago, he was responsive. Now he ignores or calls in sick.

I have a GE convection oven. Last January 2019, the lower oven became more and more difficult to light and then it just stopped. I contacted Southborough Appliances through Angie's list shortly afterwards and was able to have Jim Moore come to my house. After analyzing the problem, Jim got right to work replacing the igniter and performing a custom repair on the heat deflector shield, which he advised me to replace. The oven worked again! Five months later, the oven continues to work with the custom fix. I was impressed by Jim's focus as he made the repair and his detailed knowledge of the GE model that I owned, including the design flaw in the heat shield that led to the failure of the igniter. I am planning on contacting him again with a problem I am having with my clothes washer.

I called Jim because our dishwasher wasn't draining properly. He diagnosed the problem as a broken drain pump. He also noticed that the dishwasher was connected to the cold water! We've lived in the house for 5 months and never knew that but it explained why our dishes never looked clean. After Jim fixed both issues for us, the dishwasher is operating better than it ever has! Thank you, Jim!

I needed to get someone over asap. I texted Jim in the evening and he responded within an hour scheduling me for the next day. He arrived on time and diagnosed the problem as a bad compressor. He provided me with a pro/con on fixing vs buying a new one. Even better he offered to drop off a spare fridge to help bridge the gap of not having a working one. Great service- would recommend

good. Repaired quickly and squeaking noise is gone.

Managed to repair motor parts

Jim responded to my email within 15 minutes of sending it. He agreed to come to my house at a time convenient for me. He arrived on time, was very personable and was able to easily diagnose the problem. He stopped the leak and re-installed my dishwasher. The job was done in about 30 minutes. His website had a coupon that I had completely forgotten about. Jim added it my order without being asked. I will definitely call Jim again should I need an appliance repair.

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Jim replied promptly to my text and we set up a time to fix my dryer.  He kept me informed of his schedule and arrived on time.  He quickly figured out the problem and fixed the dryer and an awkward hose leading to the external vent.  He cleaned out the vent and made a repair. He was very tidy and a pleasure to deal with.  I would definitely use Jim again.

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Jim is very knowledgeable, honest, and does quality work.  He has repaired a refrigerator and washing machine in the past.  Today he installed a new dishwasher.  His prices are very reasonable, and I recommend his service.

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My refrigerator appeared to be going so I called Southboro Appliance. Jim was able to come the same day.  He was able to get it running better but advised that my compressor was damaged.  He advised that a repair would cost $600 for the part alone and recommended that I buy a new refrigerator.  He also replaced a value on my washing machine and got it running good again.  He noticed that I had a dryer in the garage that I was planning to get rid of .a He recommended that I replace the cord and I would have a very good dryer.  He demonstrated how to replace the cord.  He charged me for repair of the washing machine but not the refrigerator. The Total including a $25 Angie's List coupon was $229.

did an excellant job, very polite and clean and knows his business.

Nothing says, "Oh, crap!" like waking up in the morning to a freezer full of water. Luckily, I found Southboro Appliance on Angie's List.
Jim answered right away and after a few trouble shooting questions, we made an appointment for the afternoon.  He was prompt and professional and gave the frig a series of tests to find the problem.  Unfortunately, a previous repair had left a sensor vulnerable to water, which shorted out the costly electronic board.  Fortunately, Jim had done his research on the make and model during our telephone Q & A session, so he had the necessary replacement parts with him.  (As a bonus, he showed me the burnt out board and exactly where the fail was - something a lot of technicians would not bother to explain.)
Within an hour or so, the frig was chillin' and so was I.  Thanks, Jim!

Jim was great. He responded quickly to my phone calls. I described the water leak problem with my LG refrigerator (which many appliance places won't even deal with), and sent him over a couple of photos. He did a preliminary diagnosis, ordered the right valve and hoses, and showed up prepared to fix whatever the problem was.
He actually showed up EARLY!!!, was presentable, and a nice guy (my spouse and pups all agree). He fixed the problem handily, and informed me about his 1 year warrantee. 
I will happily hire him again, the next time a need arises, and will tell all my friends!

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Prompt service, very pleasant and professional.

Southboro Appliance appears to be a small, one-man operation. I was aware of that going in and I was expecting better, more personal service as a result. What we got was what I would deem lackadaisical, half-hearted follow through on a job that was obviously low dollar and low margin and very much treated that way. Knowing that we had a small fix required I was hoping going to a small, local provider would be a good match but the overall process played out in a manner that I was expressly trying to avoid.

Jim, the owner, certainly knows his stuff and ultimately made an effective diagnosis and fix. I'm sure he has the necessary expertise to deal with most appliance issues homeowner's encounter through the normal course of daily life. Once he identified our job as a relatively small one he made an appointment to come back and fix, he subsequently forgot about that commitment, and then was difficult to track down for a period of 2 weeks before he got back in touch (via text) to confirm he would come by and complete the job. I'm big on the customer service aspect of the experience and was disappointed here and won't be using this vendor again.  

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Our washing machine had stopped spinning.  Jim quickly diagnosed the problem and repaired the machine all in one visit, and for a reasonable price.