HomeWorks Energy

Description of Work: Inspection

Description of Work: Heating specialist was a no show. When I called the company, a staff person said they must be running late from another job and to "sit tight." From there, no one called or came over.

Description of Work: We had a Mitsubishi mini split air conditioning system installed. The job involved the installation of 2 condenser units, three head units and the associated line sets and electrical work. The pre-sales experience went well. Their price seemed competitive with other prices we were quoted. The crew showed up on the scheduled day at the appointed time. They got the entire system installed that day. Two of the crew came back the next day to address some minor issues, and ensure that the system was working as expected. There were a couple minor issues I pointed out that needed correction. One was corrected on the installtion day, the other within a couple days. I would say the one negative observation I make about tis company is responsiveness after the job was paid in full. I called and left a message about a couple questions I had about the installtion work, after the job was paid in full. It has been several weeks, and I have yet to receive a response. It would be unfortunate if this company, who appears to be relatively new in the mini split A/C industry, fails to establish, and realize the future value,of a reputation of outstanding service. Not returning customers' calls can quickly erode customer satisfaction. These systems are not cheap by any stretch of the imagination. Part of this cost should be to provide outstanding service going forward. I hope Homeworks Energy takes notice of this important customer expectation. I have referred Homeworks Energy to a couple close friends. One is in the process of getting financing and booking a job. I hope Homeworks takes notice of this review and provides better after-sales customer service. I would be unfortunate to lose future business because they are lacking in this area.

Description of Work: My experience with HomeWorks Energy was not good at all, but part of it was my fault so I don't want to be unfair. We paid for an energy audit up front as part of a Big Deal. The owner came out and looked at the property and got the information he needed. We did not hear back from him. After a couple of months, I contacted him multiple times and eventually got an apology and a promise to get us the report ASAP. Again we waited and nothing. Finally, I got another call from the owner saying that the report was almost finished, but he needed to visit the house one more time. I tried to contact him to schedule another visit, but was only able to leave a message. He then got back to me, but by that time, I was busy and frankly frustrated and didn't follow up. Essentially, I paid for the report and ended up spending quite a bit of time tracking the owner down and got nothing in the end.

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Description of Work: I purchased a Big Deal for a energy audit. Angie’s List refunded this money because HomeWorks canceled two appointments and then never returned any phone calls to set up a third appointment. Angie’s List gets an “A”, HomeWorks gets an “F”.

Description of Work: I purchased a Big Deal for a whole house energy audit. They did a fine job and the guy. However, I later found that I could get that same work done for free with other companies through National Greater organizations.

Description of Work: I purchased a Big Deal for a whole house energy audit and they did additional work. I would give them a “B” grade.

Description of Work: I purchased a Big Deal for a whole house energy audit. They also insulated the attic.

Description of Work: Professional in every way. Came to the house and was careful, friendly around my kids and a GREAT communicator. Understood everything. The results were formatted well and easily interpreted. The only thing I found strange about this deal is that I think you can have this done for free via your energy provider in MA? Definitely worth it.

Description of Work: We had already done a lot of basic weather-proofing, but the advice, 2 new thermostats, and multiple new light bulbs were well worth the price. Company was professional and pleasant to deal with.

Description of Work: I purchased an energy audit from Homeworks Energy on Angies List -- first mistake: an energy audit is FREE in Massachusetts if you order it through the electric company. The Homeworks owner was very nice, but clearly overwhelmed by the response to the Angies List coupon and so he spent well over half of his time at my house on the phone with others, or trying to get his computer to work, or something. He did part of the audit, then said he'd send his assistant over to finish with the door blower test and the thermal imaging -- and that he had to leave because he had other customers waiting. The very young assistant came a week later, did the thermal imaging, but didn't realize he was supposed to do the door blower test. I then waited, and waited, and waited, for Homeworks to send me the analysis and proposed contract, and only after numerous calls and emails did Homeworks finally send it. I was more than a little perplexed when the contract/ audit arrived and said that the door blower test had been done -- it had not. The contract price was reasonable, even low, but by then I had no faith in the company. It was also too late into December to schedule another company under the CSG policies. So I had to start all over again this year.

Description of Work: I requested an energy audit of my house using an Angies list special offer. The owner, Scott, examined many areas and did a blower door test. He made some recommendations. Since he said I was "using an extraordinarily low amount of heat, " I decided to make any changes. Scott was professional and pleasant.

Description of Work: He came to our house to assess the job & said he would call within the week to schedule the Energy audit. They never called or returned our many calls to them. They just took our money and we never heard from them again!

Description of Work: Energy audit

Description of Work: FREE ENERGY AUDIT - can not beat the price.. Used latest technology gadgets to run test thru out the house - impressive results. Figured out trouble areas where other audits had only guessed. Good info on energy programs and rebates available. Based on findings scheduled work to be done by a recommended company. Would recommend to all to help with today's energy prices.

Description of Work: Scheduled appointment w/Scott. He never showed up and he's one town away.