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Paul's Appliance Service

Appliance Repair, Appliance Repair - Small

About us

service all major appliance in and out of warrenty

Services we offer

maintenance, service , repair


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

5.016 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-16 of 16 reviews

Debra M.
05/2018
5.0
appliance repair
  + -1 more
Wonderful experience. They are very professional and very pleasant. I am so pleased with their work that I am having Paul's Appliance do another job for me (install dishwasher). They are my go to guys for any appliances that I need installed in my house. I highly recommend.
Description of Work: Install of a new gas wall unit stove that needed to be custom fit into the cabinet wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Bill B.
01/2017
5.0
appliance repair
  + -1 more
Did a great job
Description of Work: Refridg repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia M.
08/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: They came when they said they would and fixed the problem.
Rating CategoryRating out of 5
Yes, I recommend this pro

Susan L.
02/2016
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary M.
01/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced a gasket in my washing machine. The receptionist and the service person were both courteous and professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Denise R.
09/2015
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$173

rachel B.
05/2015
5.0
appliance repair
  + -1 more
They are fantastic. They were on time. The guy was professional. He came in, got it done, and he left. It was perfect. It costs us a couple of hundred dollars for both of them. It worked out great. I think we used them three times.
Description of Work: We use Paul’s Appliance Service. They fixed our washing machine and refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul S.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Most recently Paul's came out to access my 9 year old Whirlpool Duet HE Washing Machine. The machine was toast, the inside drum liners shred (white plastic bits stuck to knit clothing and clogging drain.) The repairman was honest that this was a design flaw and not worth the cost of repair vs. replacement. I appreciate they didn't try to get me to do a costly repair that was unlikely to be the value of the old machine. Paul's has fixed an old Kenmore Refrigerator for us a few times, and on the 2nd repair a few years later gave us the same honest replace it advice. The same advice applied to a Kenmore Elite glass top stove another time. When booking they are clear about the service charge to come out, and fair about parts and labor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$85

Allyson B.
07/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: He took a look at our broken washer and said he could fix it, but the cost would be steep and we'd be better off getting a new one. He recommended a brand (he does not sell, so I didn't feel he had any vested interest) and was professional as could be.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jamison M.
04/2014
5.0
appliance repair
  + -1 more
I called Paul's to do some preventative maintenance on our fridge, dishwasher, washer and dryer to try and head off more costly repairs down the line. Not only were they friendly on the phone, on time for the appointment, and friendly and efficient during the appointment, but the technician showed me some simple things I could do to prevent issues down the line. The technician cleaned the fridge condenser, cleared the drain pipes in the dishwasher and washer and checked the dryer venting and recommended a lint screen replacement for which they will be following up.
Description of Work: Preventative maintenance on 4 appliances

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Arlene K.
02/2014
5.0
appliance repair
  + -1 more
Referred to appliance store, Kohians Appliance One and HDTV. I purchased a new washing machine over the phone (which I wouldn't do normally). Given great service deal with 5 year warranty on 12/19/13 delivered 12/21/13.
Description of Work: Expected to have washing machine repaired. After it was diagnosed beyond repair, was given name of a dealership. I was extremely pleased with both companies.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Maureen D.
06/2013
5.0
appliance repair
  + -1 more
They were wonderful. They responded very quickly. They were here within two days. They had to come back for the parts and they did it in a prompt fashion. They came when they said they were going to come. They did what they said they were going to do and I think the fees were reasonable.
Description of Work: I used Paul's Appliance Service for the repair of my washer and dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$209

SUSAN M.
06/2013
5.0
appliance repair
  + -1 more
In my opinion this is a excellent company and these are my reasons: Excellent person in office (Karen) in constant communication with boss Paul, clients, technicians, and suppliers of parts. Karen estimates when a part will arrive and how soon she can get the part and the technician into your home. Owner Paul is accessible when something goes wrong and is a problem solver by nature. Technicians are competent and courteous.
Description of Work: Paul's Appliance diagnosed a "lemon" of one side of our side by side Liebherr refrigerators after three months of other companies" failures to fix. Liebherr replaced the unit at no cost. Then another problem occured in new unit and which Paul's technician fixed immediately but while doing so scratched a newly installed cork floor. When we discovered the gouge I called immediately and was reassured that they would assume responsibility for the cost of repair which they did.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve D.
08/2012
5.0
appliance repair
  + -1 more
They were very professional. They showed up on time. They were very clean and courteous. I've had no problem with the installation.
Description of Work: Paul's Appliance Service installed a dishwasher for me.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Karen G.
10/2010
5.0
appliance repair
  + -1 more
The same problem occurred again a month later. The owner came out on short notice on a Saturday and said his employee didn't tighten the connectors right and aplogized and spent 45 mintues repairing and making sure this additional problem with Bosch wires burning would not occur again. He didn't charge us for doing this either. We were very impressed with this company. I researched the problem and it turns out many, many other consumers are having the same problem with wires burning and melting in the junction box. This is a problem (poor junction box wire design and placement) Bosch has been trying to sweep under the rug (in light of other problems) and consumers are having to spend hundreds of dollars to have repairmen identify and repair this problem. Another recall should have been done, but they are not doing it.
Description of Work: We smelled wires burning inside our Bosh dishwasher and called them. Turns out it was recalled two years ago and we were never notified by Lowe's or Bosh. It's only five years old. They installed the recalled control panel. We told them wires were burning below in the junction box. He replaced the plastic connectors and told us whoever hooked it up used the wrong connectors that had melted off. He didn't charge us for doing it. It turns out Bosch supplied the plastic wire connectors with the dishwasher when it was purchased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ALISON R.
09/2004
5.0
appliance repair
  + -1 more
I WAS VERY PLEASED WITH THEIR SERVICE. IT TOOK HIM ABOUT 2 HOURS TO FIX AND I FELT THE PRICE WAS FAIR. HE WAS VERY PROFESSIONAL AND PUNCTUAL.
Description of Work: AN INSTALLED DOWNDRAFT VENT FOR A KITCHEN ISLAND COOKTOP RANGE WAS NOT WORKING. HE WAS HIRED TO REWIRE IT TO MAKE IT FUNCTIONAL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

    Contact information

    1 Liberty Street, Hanson, MA 02341


    Service hours

    Monday:
    8:00 AM - 4:00 AM
    Tuesday:
    8:00 AM - 4:00 AM
    Wednesday:
    8:00 AM - 4:00 AM
    Thursday:
    8:00 AM - 4:00 AM
    Friday:
    8:00 AM - 4:00 AM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Repair - Small

    FAQ

    Paul's Appliance Service is currently rated 5 overall out of 5.

    Monday: 8:00 AM - 4:00 AM

    Tuesday: 8:00 AM - 4:00 AM

    Wednesday: 8:00 AM - 4:00 AM

    Thursday: 8:00 AM - 4:00 AM

    Friday: 8:00 AM - 4:00 AM

    Paul's Appliance Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Paul's Appliance Service does not offer free project estimates.
    No, Paul's Appliance Service does not offer eco-friendly accreditations.
    No, Paul's Appliance Service does not offer a senior discount.
    No, Paul's Appliance Service does not offer emergency services.
    No, Paul's Appliance Service does not offer warranties.
    Paul's Appliance Service offers the following services: maintenance, service , repair

    Contact information

    1 Liberty Street, Hanson, MA 02341


    Service hours

    Monday:
    8:00 AM - 4:00 AM
    Tuesday:
    8:00 AM - 4:00 AM
    Wednesday:
    8:00 AM - 4:00 AM
    Thursday:
    8:00 AM - 4:00 AM
    Friday:
    8:00 AM - 4:00 AM