MAY & HALLY INC

There were a few issues with the initial installations (filter installed upside down, system froze a few times, etc). They serviced us perhaps 3 times during the first year or so. Always very responsive and professional. Beyond that the system has been great. Until recently when one of the units leaked severely causing a mess in our finished basement. Left a message for May & Hally, never got a return phone call. Followed up in a few days and got a receptionist who couldn't find our record. She eventually found it and said that they won't service it since the company changed ownership (yet still the same name) and that they don't service for people who don't use their oil service as well. Of course, this wasn't anticipated when we chose them and paid them 17K! I asked to speak to supervisor and after being put back on hold, was told that he is at a conference (she would have known that before putting me on hold). I let them know that this was very bad service and that I would be reporting that to the people who first recommended the company to us and still use them for service and would be reporting this to my circle of friends on Angie's List. Receptionist got mad at this and said that I haven't even spoken to the owner yet, so how could I report them as providing bad service. To which I replied that the unit is making a mess of my basement, had already waited for them to respond and they didn't, and can't wait until next week to speak with him to hear about his new policy. I'm left with 2 units with May & Hally stickers on them, a puddle in my basement and no service. Not happy...