Coastal Windows & Exteriors

A great experience. We searched long and hard for the best product and decided on Coastal Windows. We're glad we did. Their siding product and installation is of the highest quality. But beyond that, the company was a joy to work with. They communicate often and effectively. We're extremely pleased with the outcome as the home will look great for many years to come. Would highly recommend Coastal Windows, especially if your interested in a high quality, cost effective outcome.

Ok dept they finally come in January rather than summer/fall when we hoped.

The crew was fast and very clean. Everything was complete in a day. They consulted with me when there was additional roofing repair needed and when followup work was needed, they were prompt to respond and schedule time. I felt the representatives at Coastal Windows were personable and made the extra effort to ensure I was a satisfied customer.

There was a measurement ? with 2 windows, but everything was re-placed & then installed. Very nice job overall.

Coastal had replaced other windows for me in a different property, so I used them again. We discussed styles and agreed on a variety of approaches. They completed the job on time and addressed all my concerns.

It was like scratching a lottery ticket and finding out its a fraud. The company said that they will just deny it was ever said and it's their word against ours. Bad business practice! Bad sales pitch! Prices were high when comparing. If you sign today it's one price, but any other day the price goes up about 30%. I would NOT recommend this company. I have been contacting their affiliations and so far, two have told me they no longer are affiliated with this company.

Sale person and installers were very personable and helpful regarding questions.

Two windows were mis-measured and needed to be re-ordered. But the installers did a great job otherwise. Excellent cleanup after the job.

Good- But need some adjustments on screendoor.

I have been in touch with the owner of the company and they have resolved the issues. They have made procedural changes and policy changes to avoid having any of the issues that I experienced. I talked to the owner who was professional and supportive. She is genuinely concerned with her business and its reputation. I would use this company in the future based upon her actions and followup

That was not the best experience though they were pleasant. They came with one thing and then want to sell you more.

In April I bought $200 worth of gutter replacement for $99 on Angie's List. I was contacted by Coastal Windows and Exteriors and met with the salesman.? I signed a contract for replacement of an ice-damaged gutter on April 23 and paid a down payment of $265.? After much delay the damaged gutter was removed, but the rotted fascia board was discovered.? Replacement of the board required another visit from the salesman and an additional deposit.? After more weeks went by the work was finally finished in late August.? However my initial? coupon purchase of $99 ended up costing $3425. Communication with Coastal Windows and their subcontractor, who actually did the work, was a problem.? Several times a date was set for the work to be done and nothing happened.? I was annoyed that I wasn't kept informed of events. However, the gutter replacement was well done, once the work started.? I'm pleased with the appearance of the new gutter.

John came punctually, prepared with an aerial view of our home to provide the exact roof area. He spent several hours with us scrutinizing the current roof and going over exactly how they would replace it. They generally work with GAF Timberline products and aim for a high quality in all the details. They were very good with follow-up after the initial visit. We ultimately decided to go with a different company but I had a strongly positive experience with Coastal. We also need window work done and I'm definitely having them come back to give us an estimate for that.

They are rip-off company. They provide me with a quote which is like by a used car sales man, the sales man kept saying we are the best. He never even measured or looked at the roof, said we use satellite images. Seems like they are just looking for one person to be ripped who has no knowledge. He quoted me $28000 for a roof, you can get 3 roofs replaced for that kind of money. Just beware of them and do your home work.

Job went well. All of my concerns and questions addressed, which I greatly appreciate.

The process took a much longer than anticipated with some bumps in the road, but in the end the work was very well done and we were satisfied with the quality of the product and the work. We started the work in the beginning of April and the work was not complete until the beginning of August for 75 ft of gutter with leaf guard. It took 8 to 10 calls to get the work scheduled over several months, there were a couple of mishaps, gutters where put on the wrong parts of the house, deadlines were missed for completing the work etc.. With that said, they followed up consistently to check on our satisfaction, including calls from the owner of the company to apologize for errors, and continued to work on the project until we were completely satisfied with the job and everything we agreed to was completed and we were happy with the work. They stood by their work and honored their work agreement. We want to answer "maybe" to the question if we want to use this provider again.

Excellent. Guys worked real hard. Definitely would recommend.

From the time a representative from the company came to discuss product and pricing to the time of installation (and beyond), my husband and I have been please with the timely responsiveness of the company (including all employees we came in contact with). This timely responsiveness includes that of both owners who were available to respond to particular questions we had related to our insurance claim (ice dam damage). In addition, the company representative we worked with who coordinated our job has also been readily available during and after job completion. Replacing the roof was the beginning of a long road to recovery from the 2015 winter storm damage we experienced. (We are now in the final stages of the process.) We are extremely happy that we chose Coastal Windows and Exteriors, Inc.; we were grateful that the first step in our "put back" process was worry free and completed satisfactorily. We love our new roof!

Danny and his crew were fantastic! They did an outstanding job. I am thrilled with my new siding!

We are very happy with the results. For us, quality of roofing materials and quality of installation was the primary piece. Its not every day that a new roof goes up, so we were happy to pay for the highest quality roofing system, which is all Coastal ever uses or recommends. They replaced a large roof and two flat roofs, plus another small crew replaced old clapboards and installed some decorative shingles in the eaves. I thought the price was more than fair for all that we got, including high-end installation experts. The main roof looks incredible, and was done in two days - our work included putting a layer of wood underneath the shingles because our existing wood was old and had lots of knot holes. They tarped the roof overnight because there was a slight chance of rain. The crew foreman couldn't have been nicer or easier to work with. The crew was very good about protecting plants and things from damage - they also did a great job with cleanup. Our rep who initially took us through everything in the consultation and answered all of our questions was great. He never once pushed us - he just answered all of our questions and got us very comfortable with the materials, the awesome warranty, the exact work to be done, and made us realize how good a value it is, without forcing anything. Then they were very diligent in setting out the time-frame, timing, etc. It was all very comforting and reassuring. We would absolutely recommend this company to friends, which is about as high praise as we can give.

Not good. They came up with every possible excuse: rough winter, installer is sick, we missed you, can't find matching color, it rained, installer is sick (again!)

Overall, the quality of the work was okay. Note that Coastal did intervene during the course of the work, after I expressed some displeasure about the quality, and after the work had been completed for some time in response to my initial review. I appreciated that very much. The most glaring issue was fixed and the results are now pretty good. Given the efforts to make sure the results were acceptable, I'd recommend Coastal to friends and neighbors and I'd use them again, should the situation arise.

For the most part, we are pleased with the work done. The first crew that came out was not punctual and took lots of breaks. They were quickly replaced and all other work went quickly and efficiently. The window people were excellent. The garage door installer also did a great job. At this time, there are still some small loose ends regarding siding that were never completed. There are materials left for that work to be completed. A recently installed storm door does not fully open. We were told we would be contacted to fix this problem.

Coastal Windows & Gutters fixed what I had been concerned about regarding one of their former installers who did not do quality work that I paid for last year. When my concerns were raised, Stephanie and David treated me with total respect as a customer and dispatched 2 new installers to properly fix the problem. They really stepped up to the plate to resolve the issue fairly. Mark and Bernie arrived on time (on a Sunday!) and did excellent work to complete the job. I am satisfied and recommend this company to anyone. I plan to use them in the future.

They did a great job, it looks good and functions perfectly.