Blue Tide Exteriors, LLC

I had Blue Tide exteriors replace the end of my driveway with a new culvert as well as a new patio. I did my homework looking for the right concrete guy, checked BBB, looked at reviews, everything I could think of. Jordan Strader, the owner, was even $1000 more than the next bid, but with the professionalism of the contact of Gabriel Chance and the interactions coming up to the work, I thought Blue Tide was my best choice for getting a professional job. Boy, was I wrong! The end of the driveway is a mess. I had a concrete culvert and was told I was essentially having what I already had never made mention of a plastic culvert. And the concrete was shoddily put in as it is cracking at the street. Further, when the workers took out the forms both in the driveway and patio, they broke pieces off the edges with their hammers. And they left piles of broken concrete and a pile of hardened concrete. I had to call for them to clean their mess. I had to call to complain about the quality of the job. The foreman came out and agreed that he would not be happy with work like this at his place, the number two in charge agreed to at least cap off the ends of the driveway around the culvert because their work looks horrible. Then Jordan came and said he will do nothing of the sort. Within two to three weeks I noticed cracking on the patio. I called Jordan. I donâ t remember his excuses in the beginning, but naturally itâ s not his fault, but since he is nice he will fill in the cracks. He said that they clearly wouldnâ t match the original pour but he would make them flush with the concrete and it would still look good. I told him I would think about it for the time being and get back with him if it gets worse. It continued to get much worse. I contacted him in July of 2023 stating the patio is spiderwebbed with cracks and there is one crack completely going through the patio from one side to the other. The front part actually dropped and is no longer on the same plane as the half closest to the house. I need to mention that my old patio was all broken up almost exactly as it is today. Water would also back up into the house at the slab because the concrete had heaved. I told Blue Tide Exteriors all of this when I hired them and my goal was for them to fix my problem so that I will no longer get water in the house and I will have a patio without cracks. Jordan assured us that will be no problem as he is the ONLY company in the area to use 3500 psi concrete with fiber to strengthen it further and he puts wire in all of his projects so that the customer will be satisfied and that way he doesnâ t have to go back to fix problems. Fast forward to now, he says the cracked up unstable patio is not his fault because we have water and soil issues causing it. I told him she should have told me before the work was done so that I could address any issues before having work done. He told me there was no way he could predict if I would have had future soil problems, nor did he ever say his work would not solve my problem. On the contrary. I hired him because he said he could fix my problem. He offered to come out to fill the numerous cracks but only because he is being nice. He said he is under no obligation to do even that because according to him, this is not a workmanship issue, it is my issue. The number one reason I chose Jordan because he said he fully warrants his work. That is what made me finally choose him over the other company. The problem is that I have soil issues and had the issues when I hired him. It is easy for him to say he will warranty his work when he can later say the problem is mine because of soil issues. In my opinion, he offered his warranty on bad faith as he knew he would never guarantee his work because he had my soil he could blame. Do not do business with Blue Tide.

Jacob was professional, timely, and good to his word. Will definitely refer/ use Blue Tides in the future.

So far they have not lived up to their promises and expectations. However, I am willing to work with them because they now have my money.

They were hired to completely rebuild my deck. The deck is about 4 in. too low causing a trip hazard against the foundation. The four corner feet where not used properly. They cut up a 2 x 10 and it used it directly on the ground. They didnt bother to do the steps they just used one box step. The steps should have been replaced but it wasnt. They were supposed to replace the railings but they didnt have enough screws so the railing was not re installed correctly. It was loose and they just left it that way. They wouldnt do anything about the deck at all. Jordan Strader was dishonest from the get go. I explained to Gabriel the deck was too low and showed him everything that needed to be done. I am not sure which one dropped the ball. Paid in full $3600 a 6x9 deck.

We had a few rotted spots on our house soffit and fascia that needed repair. They communicated with us and came on the day and time they said they would. They finished the job in half a day and we were very pleased with the results. They even took a piece of our wood to have the paint matched so they could paint it to look like the rest of the house. Everyone was very friendly and professional. Would definitely hire this company again!

They screened in our back porch and it has made a real difference in our level of enjoyment.

They did a great job in 2 days. Love my new patio cover. They helped us with our budget.

Professional, courteous, knowledgeableâ  job was completed in the time-frame quoted. Very pleased with the finished product, I have received MANY compliments & have referred this company to many people

They built our screened in porch exactly how we wanted it, no surprises.

Great to deal with did an excellent job

Excellent communication. Customer satisfaction driven. Love the technology they’ve implemented to provide detailed quotes and options. Also love our big new patio! We will use Blue Tide again.

Extremely professional and friendly! Excellent workmanship!

Great crew! Very professional! The owner, Jordan, is amazing!! Top notch work.

The response time was slow but there work was good.

My walkway could not be straight due ti obsracles. They put some gentle curves in it that look great.

Jordan and his team did a great job on our porch and gutters for a fair price. Give him a call for your outdoor space needs. You won’t be disappointed!!

After we accepted his bid there was a complete lack of supervision of the job. The sub for pouring the concrete patio had the patio layer out wrong. If I had not been there it would have been wrong. When he came back to finish laying brick around the perimeter of the patio, he blamed the sub and me for not having it the way he wanted it and left the job that day. I left brick on the new patio and it then rained and brick was staining the patio so I removed them and cleaned my patio myself. When his two guys showed up to finish laying brick they had no level to make sure brick was level and we are not professional with their work. And the owner has a terrible temper. I would take him off your list.

Prompt service, courteous, professional, detailed. Work pricey but he did not gouge. If you need quality in a hurry call him.

Courteous and professional

Came on time, excellent communication, excellent work and clean up. Garage floor is beautiful.

Our garage floor turned out so nice. It is beautiful. Would definitely recommend and hire again.

Jordan and his team did an excellent job on my roof repair. I particularly appreciated the honesty and candor with which Jordan presented my options. I feel like I made an informed decision. The work is top-caliber, and I fully endorse and recommend for any roofing needs.

Very professional, polite, courteous, efficient and did an amazing job(s). Price was very reasonable. I am extremely happy with my new room (they turned my porch into a room with 6 windows and a door) it looks like the rest of my home as thought it always belonged there. I have more projects that I'm needing done and I will certainly be calling Jordan for those also. Such an amazing job and the crew was always willing to answer any questions or concerns I had.

Bluetide exteriors did an amazing job with the screening of my patio and they even threw in a storm door when the original door could not be ordered due to COVID. Once my job was complete, the hail storm in April tore off some of my roof and loosened the screens the same day but Jordan and his team were able to come out and take care of it without a question!