Blue Tide Exteriors, LLC

"We always do not like hearing when we have not lived up to someone's expectation and satisfaction and it's always 100% our goal to be polite, professional and complete jobs in a professional and code manner. With that said, here would be our response to this complaint from our perspective. Notice in his complaint, he outlines a couple of issues, one being te clean up after the job, in which he follows it up that he called us, we came and we cleaned it up, so I'm not sure why this is even brought up to be a complaint? Yes, sometimes guys will not always finish well or clean up after themselves the way they should or there might be a punch list. This is part of construction and we happily came out to do it. He claims it was a nightmare from the start. Not sure how because we have good open communication, we did exactly what we said we would do and what the contract said, which he even points out the xtras we sold him on to make it better and we did them. There has been no problem with this guy until months later and now the official complaint of spider cracking, which is actually better known as shrinkage cracks. We did the job, everything went smooth other then him asking for clean up, which we did, he paid, end of story! Complain about front culvert. There is 100% absolutely nothing wrong with his front culvert, we did what we said, what was needed and I cannot confirm or deny what my project manager said but if he did in fact say those words he was out of line and would not be correct but the bottom line is there is no mistakes with culvert so not sure why this is being brought up. Lastly is the spider cracking as he says: This is shrinkage cracks, they are not all the way through the bottom of the slab and notice how he even notates and added pictures showing we came out to grind them out and backfill. We were very upfront they would not match but he asked for it and even though not required by us and I even have the recorded phone call of me telling him were not responsible for the way it will look and I'm not coming back after I do it, he asked for it and now complains about it. I have explained to this man 3 times, he has a tree root problem, water problem and elevation problem and he explains to me that is somehow our responsibility to have told him that upfront, made suggestions to remedy it or have included that in our contract? First, he literally has exposed framing on the back of his home and rotten boards all across the bottom, and we did offer to do an estimate and he said no, not at this time maybe later and he had some friend who was coming over t o help with all that including the fascia boards, literally falling off his home. Secondly, if anyone thinks it's our responsibility as a concrete and exterior contractor to not only know but handle elevation issues, tree root problems and water problems in your yard, then please don't hire us cause that's ridiculous. I will certainly offer any past experience or observations we have but if someone, like this guy chooses not to follow that but proceed forward with the job, then don't come complaining to me later about things that are causing problems with the job and having literally nothing to do with us. Anyone can see on our contracts, they are very clear and we have people say all the time it's the most detailed they have see. our contracts not only outlay line by line, it even says when things are not included then has another 5-6 pages of contract with it that's been reviewed by 2 attorneys. We always try to put our best foot forward and we have even told this man, if he can give me some facts as to how we did our job unprofessionally, not up to code or against normal concrete practices, I would be more than happy to address that concern and he has provided none. We offer a lifetime workmanship warranty, not product warranty, not something is happening to your house or lan"

"Yall were awesome, thanks!"

"This is surprising as we did finish this job, we did exactly as expected they paid us in full and we actually did multiple jobs for her. The project did get delayed due to rain multiple times but I really do not think that is fair to hold us accountable for that. Then when we stained their deck and asked them if they were coming out for the night said no go for it then walked out on the deck and their footprints all over the deck when we came back the next day and then they demanded we re stained it which we did for free."

"This guy is lying, he accuses us of building the deck to low but failed to mention this is an existing deck we were supposed to rebuild in the exact same spot. We have before, during and after pics showing we did just that. He calls me after it is fully completed and paid for in full to complain and said we built to low, he explains I am lying yet when I pulled up the before pictures he has nothing to say. The rafter is not on the group it is on post which we also have pictures if anyone would like to see. And if they had such a problem why did not they tell us before, why did they pay in full then call us back weeks later then complain on he"

"Thanks for the kind words and work."

"We love helping keep the bugs out!"

"Fun project, thanks for the job."

"Wow great review thanks."

"Thank you for the work again!"

"Appreciate it."

"Appreciate the kind words and the work."

"Thanks for the work and review."

"Thanks for the work."

"Thanks for the review Mike, will be working on the timing for you next time. Thanks for the work!"

"Glad we could help, and thanks for the work!"

"Wow, thanks for the review and the work, looking forward to working with ya'll again!"

"Well, there are always two sides to a story, so this is ours. This absolutely cracks me up. This guy's own wife was even upset with him for changing the plans after the job had started. This was a simple patio extension with a brick border. The Homeowner changed his mind literally in the middle of my guys pouring wanting the brick up against the home and did not notify me, call me, or anything. SO yes, when I (the owner) showed back up with another guy to finish the brick, we had no idea he had done this, so we did not have the right tools nor material to now complete the job, which completely wasted our time, and cost me money for now having to go back to the supply house and reschedule another time to come back. I sent two more guys back out and they informed me he stood over them the entire time, then thanked them at the end, but complained about my initial concrete crew leaving material on the job, yet the job was not completed. Then he shorted my check $25 instead of speaking with me or telling me anything about the job not being correct. He then called me asking me to return the unused brick, and give him the money for it, even though I paid for it. I also explained to him I would either haul away the unused brick or he could keep it. We are not perfect, never claimed to be and we make mistakes all the time, but we stand behind our work, and you can even read our other reviews where people have mentioned us making mistakes but we fixed it. There are no mistakes with the porch of this guy at the end of the job, and he just wants to complain about the process he did not agree with. I cannot sit and babysit my guys the entire time a job is going on and on every job as we are performing 1-3 jobs per day at a time, while also visiting new customers, this is impossible."

"Thanks so much, call us anytime."