Gno Property Management

Our subdivision used GNO Property Management for 1 year and their service and reliability was horrible. Our board had to consistently reach out to our manager to ensure services were being performed and many times they were not. My perspective is they have gotten too big and had to hire many unqaulified individuals to manage their properties. They ensure that the most important customers receive the more tenured and qualified managers, but the smaller and less important properties get the newer less seasoned individuals. Our year with GNO was a nightmare.

My review of GNO Property Management is negative. I have been advised to limit my discussion to one major topic -- and that topic will be the termite contract for our condo building. When GNO was hired about three years ago, the condo had just suffered $60k in termite damages. These damages wiped out our reserves and put us on a delicate financial basis. Then in 2012 and 2013, active termite infestations were found in several units in the building. All this damage and infestation activity happened despite the fact that our building was under contract with a major national termite vendor. Since my unit was one that had experienced an infestation in 2013, I was particularly worried about termites. So I called in a termite vendor whom I knew -- this vendor had no previous experience with the building. I asked the vendor to look around my unit and to look around the building -- and tell me how I could protect my condo from termites. The vendor's answer was simple. He told me our building was NOT being protected by our system of termite bait traps -- because the bait traps were set incorrectly. According to Louisiana Pest Control regulations, termite bait traps should be set between 10' and 20' apart. Our bait traps had wide gaps between the traps - gaps of 25', 40' and 75'! The termite vendor put the situation this way: "Suppose you found mice in your kitchen. To cure the situation, would you place a mouse trap in your living room? NO!!! You'd place the traps in and around your kitchen. In your case, you have placed termite bait traps much too far apart to be effective." My issue with GNO is their seeming lack of interest in our building. We had $60k in termite damages three years ago and then continuing termite infestations over the next two years. All GNO did in response to this ongoing (and costly) situation was to make a call to our current termite vendor. All GNO HAD TO DO was come out to our building and walk around the perimeter with the termite vendor -- because the PROBLEM WAS IN PLAIN SIGHT. GNO answers their phones and collects rents in its role as property manager. But if you want a property manager who will get off their butt over the course of three years to address a problem that had cost close to $100k cumulatively, then GNO is NOT the property manager for you. BTW, I am not a termite expert. However the 'termite information' given above was verified in 'walks-around-the-building' with two national termite companies and one large local termite company. And if you want further proof, just go to Home Depot or the like and read the directions for the installation of do-it-yourself termite baiting systems. These products tell you to place baiting stations between 10' and 20' apart.