River City's Total Maintenance

I have had a membership with River City since 2018. I have paid this company $22.95 every month. I had a maintenance appointment on July 1 just to check out my AC unit. The technician Grant arrived on time. He first went into the attic to check ductwork. Then he went to my outside unit and put gauges on to check for Freon. He stated that I was low on Freon. And then told me the Freon was very expensive, about $367 a lb and I would need about 2 lbs. Then he would have to put a dye in my unit to check where the leak is. Then he stated that if I did this I would be looking at about $1700 total and the leak may not be able to be repaired. Then he proceeds to tell me that all the ductwork in my attic is leaking and all of it needs to be changed. So he recommended a new unit and to change the ductwork in the attic. He also stated I could not change one without the other because of the "new" Freon that is used now. He then calls the owner to get me a price to do all this work. The price on his written estimate is $27,272. (That is not a typo) This is for a 3 ton Carrier 2 stage unit System 17 Seer which he states would be energy efficient. He stated that River City would finance this for me. Of course, I was shocked which is an understatment. Grant also commented several times that he is not a salesperson. I state that I have to think this over knowing this was a ridiculous price. And he said if I were not a member the cost would be about $33,000. Again, not a typo. I said I would have to think about this. He seemed to sympathize with me by saying, "Yes, I know that is a lot of money." He leaves and a couple minutes later he knocks on the door and says if I wanted to go with the Stage 1 Unit the price would drop $4,000 making final total $23,272. Wow! I was estatic at that price. As I always do with something like this I get a second opinion. So as it turns out I do not have a Freon leak and all my ductwork does not need to be change. There were only two ducts that were leaking slightly. I called to cancel my membership and told the person at the office why I was cancelling my membership and that I would like to speak to Lucas Ragusa. He has never bothered to call me. So I would stay away from this company!! This is criminal to do this!!! This is robbery to charge these kinds of prices. I don't have a mansion, just a 3 bedroom, 2 bath house in Metairie. Sad what people try to do to others.

Our mini split systems computer control board fried because of a power surge. River City came in an replaced the board, which was under warranty and recommended installing a surge protector on the breaker box. That cost us $1,100.00. Que six months later and another power surge fries the board AGAIN. Surge protector didn't do anything. Called River City to replace the board for no charge, since their labor and parts are under warranty and was met with a rude attitude. Had to wait a week for the tech to even come take a look at it. He said they'd order the board and replace it for free, but said the wiring was wrong on the outside unit and they could fix it for $800. Now it's been two more weeks without A/C, in August, in New Orleans and we haven't heard a peep out of River City on when they will come and install the new board and 'fix' the wiring. Would not recommend. Really terrible customer service and total lack of followup on anything.

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They are very easy, very available, they will come the same day. Technicians are very nice.

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They were very good, thorough, and nice to deal with. I have not dealt with them before and within two hours, they were out.