The rep. was scheduled to come in the morning before work, he showed up an hour late and I was already getting in my car to go to work, already running late because I waited for him. He said he could do the estimate without me being there since he just needs to measure the yard and calculate the cost, he could leave the estimate in my mail box. When I came home from work the estimate was in the mailbox as promised however the man's hand writing was completely illegible so I felt like it was a sign not to do business with Arrow Fence Co. I suppose it could've been an isolated incident but for me it was an exploratory exercise as I need a fence but I'm on a very limited budget so I needed to get an estimate so I can generate an appropriate fund for a project, and I can't afford to not get a great value. This experience didn't lead me to believe I would receive a great value for my money. I don't like to slander any workers, I just wasn't impressed by their introductory offer of a free estimate. I still need a fence...
Description of Work: I called them for a free estimate, we scheduled an appt. for a rep. to come to my house and measure and give me a price quote.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$2,000
Rani T.
07/2013
1.0
fencing
 + -1 more
did not schedule an appointment unauthorized entry on my property Poor quality work did not respond to complaint. after several attempts finally sales person looked at the complaint and promised to fix it. never done Warning for single women particularly senior citizens. The critical one is the breach of contract.
Description of Work: Put up a 35' cedar fence
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,143
wayne M.
06/2013
5.0
fencing
 + -1 more
not ready
Description of Work: nothing yet, not ready
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Evelyn K.
04/2013
5.0
driveway gates
 + -1 more
Great company that has been around a long time and did not jut pop up after Katrina. I know they will be around if I ever need them.
Description of Work: After having a pretty bad experience with contractors working on my home, I got tons of estimates and over researched having a fence and two gates built. We had just had a swimming pool built in the backyard and that didn't go very well. Arrow was the only company that would answer every question with knowledge. They were professional and reasonable. Anybody can build a fence but I wanted a fence that would last and gates that would not sag. They also were the only co. That had pictures of some of their work and they gave me addresses of fences being built by them in my area. You can drive around and see there name on very old fences that are till standing some even before Katrina. When I would explain to a fence co. That I had my own hardware I wanted to use on the fence ( hinges, locks, handles ) the price would go up, it became a custom fence. Not with Arrow Fence Co. no problem they used my ideas and even appreciated that I knew what I wanted, the sales man said it made his job easier. The two men who built my huge fence and gates finished the job in 3 days and one day was to wait for the cement to dry which is very important. One of the men building the fence has been working for Arrow for something like 30 yrs. so the employees are also happy, that says a lot. The gates were built in there warehouse and delivered to the workers. They fit perfect. After the job was complete the salesman and owner came by to check the completed job. I love my fence and would recommended and use this co. again. Although I know i won't need them for a long time, at least not for the fence they built, it's going to last forever. I did my long and extremely time consuming research and it was worth it.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
David S.
10/2012
1.0
fencing
 + -1 more
Estimator came out and told me that he would call me in two days with a quote. I couldn't get in touch with him for over two WEEKS. After speaking with the management, they basically endorsed his behavior and gave me a very high quote, telling me that it was high because they did "warranty work". Well, really not very pleased with this experience and I won't be going back to them in the future.
Description of Work: I was looking for an estimate to repair a gate opener. Wow, really irresponsible people working here now!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Beth R.
07/2012
4.0
fencing
 + -1 more
Arrow Fence Company started really quickly, but the project is taking a lot longer than it should have. If I am not in a time crunch I would use their services again.
Description of Work: I have used Arrow Fence Company for fencing. They started the work about two weeks back and they are just about done. They are putting in a custom wooden fence.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$5,700
Mcihael C.
09/2011
1.0
fencing, gas grill repair
 + 0 more
The price was way too high and the quality of the installation as well as that of the wood was poor.
Description of Work: 60' of 6' Cedar Fencing installed 1 new post removal of old fence 4 wooden post covers installed mudboard installed
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
$2,400
Wilson J.
08/2011
5.0
fencing, driveway gates
 + 0 more
Each time we call them they come right out and fix whatever the problem is. And we have had several, as these are large gates.
Description of Work: We are a business in the CBD and have a large parking lot with two electric gates. Arrow Fence has a maintenance contract with us for a few years. We call them when we have a problem and every time they have arrived quickly. Each time they have solved the problem with a complete lack of fuss. Professional. Fast. Prompt. Not cheap, but are services are expensive. Both us and them are worth it.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Jenny P.
05/2011
3.0
fencing
 + -1 more
This was a very professional company to work with. They were on time and were able to answer our questions. Our lot is a corner lot so we were looking for a a nice fence which they were able to provide. We stopped short of having them install our fence for a few issues. One issue I had with them was we have a small dog so I was wanting him to address my concern over gaps in the fence. He danced around the situation not making me comfortable with their installation process. Another issue came in when we wanted a specialized gate for the back of the house with the car and boat. The company representative was telling us what he thought we should do but it was not what we wanted. We knew we could get the specific gate we wanted but he was having a hard time giving it to us. Once he "gave" it to us the quote came back super high compared to the other 3 companies we interviewed. I have seen lots of other fences they have installed and they look great. I have not heard any homeowners complaining. I guess we had too many issues to feel comfortable going with them.
Description of Work: They came out and worked with us on two occasions trying to figure out what kind of fencing needs we had and to get a quote.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$8,500
Janis G.
03/2011
2.0
fencing
 + -1 more
The salesman was an hour and a half late for the appointment, and didn't call to let me know that he was running late. After receiving a quote from this company and two others, I sent him an email regarding the use of my existing posts vs. using new ones. I did not receive a response. I sent another email with the same questions, and still have not received a response.
Description of Work: Did not schedule the work.
Rating Category
Rating out of 5
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Ronnie M.
02/2011
5.0
fencing
 + -1 more
When my wife and I made the decision to go ahead, we were given an estimated date when materials would be available. Materials arrived as advertised and a start date was agreed upon. Worker arrived at the designated time and was very professional and efficient. Had to wait a couple of days for gate post concrete to set. Worker returned and finished job on time. Old fencing and scrap material was removed at each stage of the job. An overall excellent experience. I have already recommended this company to one of my neighbors.
Description of Work: Teardown and replace existing cedar fence-75 ft. Remove existing page fence-39 ft and 12 ft wide double wrought iron gate and replace with 5 ft high aluminum fence and double gate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Jennifer L.
08/2010
5.0
fencing
 + -1 more
Estimator came over promptly, courteous, professional, and friendly. Explained what I wanted and he listened, explained options, and gave me multiple quotes and choices of fencing and length. Promised timely installation. I made my choice, installer showed up as promised, again professional, courteous, and friendly. Fence came out beautifully, installed exactly where and how I requested. Would definately use this company again.
Description of Work: Installed wooden 6 foot high privacy fence.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
deborah A.
08/2008
5.0
fencing
 + -1 more
We are very satisfied with the appearance of the fence. Even though we had some rainy weather, the installers were able to get the job done quickly. It probably would have been finished in a day, but they ran out of the "gothic tops". This company also did our neighbor's fence; she referred us.
Description of Work: We received an estimate of $5578 for 154' of 6' white vinyl fence with gothic tops on all posts on July 15, 2008. The company did not require a deposit and work was completed by 8/1/08. No tear down of existing fence was necessary.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Fencing,
Fencing Driveway Gates,
Gas Grills
FAQ
Arrow Fence Co is currently rated 3.5 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 4:00 PM
Tuesday: 7:30 AM - 4:00 PM
Wednesday: 7:30 AM - 4:00 PM
Thursday: 7:30 AM - 4:00 PM
Friday: 7:30 AM - 4:00 PM
Saturday: Closed
Arrow Fence Co accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Arrow Fence Co offers free project estimates.
No, Arrow Fence Co does not offer eco-friendly accreditations.
No, Arrow Fence Co does not offer a senior discount.
No, Arrow Fence Co does not offer emergency services.
Yes, Arrow Fence Co offers warranties.
Arrow Fence Co offers the following services: Wood, Vinyl, Chain link, Ornamental Steel, and various other styles of fencing. We install as well as offer retail sales of fence products.