Bryant Heating And Cooling

Do not let Bryant RIP YOU OFF... Read this review and I promise it will save you a lot of money and aggravation. I am begging you please do not let what happened to me happen to you... The blower fan that circulates the air through the house would only come on when the thermostat was set to heat. I decided to have Bryant come out to the house to do the repair. This was a huge mistake... The first technician from Bryant checked my system and I was told the fan center needed to be replaced. He proceeded to tell me that since I had an older furnace it was a "hard to find part", if they could find the part it would be costly repair, and it would be better just to replace the furnace. This was an attempt by Bryant to mislead the customer to either facilitate the purchase of a new furnace or to inflate the cost of the repair. When I declined his offer to replace the furnace he was then able to find the necessary part. I received a quote for $971.00 which I accepted believing that the part I needed was going to be expensive because it was a "hard to find part"... After paying for the service I asked for an invoice showing the individual cost for parts and labor. I was informed that Bryant does not provide this information because they charge a flat rate. I have never heard of a company not providing this type of invoice and I never received any type of invoice for this repair whatsoever. This can only be an attempt by Bryant to mislead the customer to inflate the cost of the repair. Bryant had to come to the house four more times after I was given the original quote for the repair. The technicians seemed to not know what they were doing and acted very unprofessional. They did finally fix the problem but the whole process was extremely aggravating. After everything that had happened I decided to do some research. Bryant told me the fan center was a "hard to find part" and if they could find the part it would be costly repair. This was not true at all... This part can easily be found locally with prices ranging from $35.00 to $65.00. Again This was an attempt by Bryant to mislead the customer to either facilitate the purchase of a new furnace or to inflate the cost of the repair. I also received quotes from several other local companies for the same repair with prices ranging from $200.00 to $425.00 with parts and labor included. The $971.00 I was charged by Bryant is twice the amount of the highest quote I received and not even close to the industry standard. I was able to negotiate a refund of $371.00 after having to talk with a CSM at Bryant twice. This reduced the amount I paid for this repair to $600.00 which is still extremely high. Considering the lack of quality service provided and that I was grossly over-charged in the first place this refund is insufficient. Bryant does not seem interested at all about quality customer service. They are only interested in charging the highest amount possible for every service call they go on. Please do your research and check with other companies before you decide to use Bryant. I promise it will be worth your time. I was misled, provided with very poor service, and grossly over-charged. This whole experience with Bryant has just been absolutely horrible. I am considering filing complaints with the Better Business Bureau and the Kentucky Attorney General's Office. I am hoping they will make this right before I have to do this but I am not holding my breath.