KOORSEN FIRE & SECURITY

We have used this company for several years to service our Fire extinguishers, which they do on an annual audit. I have always felt their charges were high, but never compared them with competitors. Recently we were interested in installing some kind of security access on our entrance doors, updating our fire alarm and security system, and a few other issues. They didn't return my request for 3 weeks and then did so with much ambivalence and unprofessional-ism. The sales person I spoke with on the phone, loudly chewed gum during the whole conversation. Nonetheless I set an appointment for a week later. On the day of the appointment the sales person called and said the person who was scheduled to come to our facility was out of town. He wanted to reschedule for Wednesday, but I had already told him i was unavailable on that day. When I voiced my displeasure with the ambivalence toward our business the representative said, "I can understand that," and then basically hung up.