Home Team Roofing

Salesperson promised to assist with getting a new roof for our home after hail damage. We provided all of the necrssary information. never returned. On or about June 23, a representative of Home Team Roofing came to our home to discuss the potential damage to our roof. He was "in the neighborhood" since several of our neighbors had sustained damage to their roofs. A few days later, we met with him again and we signed an agreement wherein Home Team Roofing guaranteed us a no cost new roof. The company pledged to work with our insurance company to get the new roof. We followed his instructions by contacting our insurance company for a roof inspection. Damage was confirmed. We contacted Home Team Roofing again and relayed this information. We made a copy of the insurance companies report and provided to Home Team Roofing. We were told that Home Team would follow-up with the insurance company and work through the process of getting a new roof installed at no cost to us. For the last two months, we have called Home Team Roofing consistently and we are being told that the representative would call us back. We have not received a return phone call nor has Home Team Roofing attempted to contact us in any way. We have communicated our disappointment to the Home Team Representative and still no return call. This company is the epitomy of horrible customer service, complete lack of professionalism, dishonesty, and predatory practices.