Absolutely Dry

NEVER hire this company!!! I rated them F, because there is not lower rating to choose from. I had a fire in a barn with a huge amount of property in it. I hired Absolutely Dry to take care of the clean-up and provide 2 inventories (for my insurance company) of the items that were: 1. Salvageable – Items they took to their shop to be cleaned & later returned. 2. Non-Salvageable – Items that they deemed not salvageable. These were items the insurance company was to pay the “replacement value” of; regardless of whether to not I kept them. They were supposed to provide the above lists and pictures of every item they touched. The list of Non-Salvageable items was over 1,300 items long. The list of Salvageable items was over 300 items long. Thus, there were over 1,600 items they touched, according to their inventories. They gave me copies of about 1,300 pictures, which is about 300 short of the total Items. They provided no cross reference of the photos to the items on the list. Making the photos totally useless, because there was no way to determine what photos related to what items. Also, there were multiple photos of some items; therefore, there is no way they even provided photos of all the 1,600 items, even if I tried to cross reference them. I later noticed that they missed a leather couch, refrigerator, 4 mattresses/box springs, and other less significant items from the list. If they missed such obvious items, there is no way I can rely on their list being complete. When I objected, they sent me a hand-written list and expected me to figure out what else was missed and refused to help beyond that, in any way. When they 1st started, it was extremely cold; so, they brought in a large diesel heater to heat up the barn and start getting things dried. However, they never even turned it on. When they brought in the heater, they backed it into the yard in the snow (without bothering to check what was under the snow) and broke a stained-glass stepping-stone that I was promised I would be reimbursed for. They now refuse to pay for it. There was a Sycle in the barn that was over 100 years old, with all the parts. I payed between $60 & $100 for it. One night after they were gone for the day, I placed the Sycle on their table for processing. A month later, I found it outside, under a tarp, in the mud, with the handle broken and one of the attachments missing. The handle was the most valuable part of it. They refuse to pay for it also. To be honest, they never promised to pay for it, but I think it is fair that they do, because of their completely negligent treatment of this item. I tried to get this resolve with the help of the BBB, but they responded with lies. Thus, I got nowhere.

They were very careful with all of my belongings.

They did it very well and they completed it on time. I'm very happy . They do a really good job.

They did what they told us they would do. They did not least a mess. I had a good experience with them

They did an excellent job. They did it in a very quickly timely manner. Within 6 hours it was all gone.

They came out within the hour and they were excellent. They were extremely accommodating and trustworthy. I had to move out of my home and they put me at ease. They literally became like family to me and even offered to walk my dog in the snow. I highly recommend this company and I would definitely use them again if I ever needed.

They did a good job and they kept me very much up to date. The only thing is the insurance company has yet to receive their itemized bill. The people who worked on the job were great however and I would use them again.

They did a real good job. I had a finished basement and I would definitely hire them again.

It went well as they did very good work. The only thing is there was a 5 gallon container of freeze dried food that was missing after they left. I found some other things missing as well. I let one of the main workers know about it but did not take this to the company. One of the guys quit already and he may have been the person. I would still use them again but I would mandate the company screen the employees better.

They did an excellent and good job. I would highly recommend them to my colleagues.

Very very good. Outstanding.

Service was prompt and friendly. Everything was taken care of asap. We were very happy with the service.

Basement flooded due to sump pump failure. Nick and Vic came out on Saturday afternoon within a couple of hours of being called. They brought their crew and worked until late in the night. They removed all belongings, carpet padding, baseboard moulding, drilled holes at bottom of drywall, and setup fans and dehumidifiers. They returned the next 3 days to check on progress and test. They were professional and polite.