AARDVARK'S PARTY RENTALS

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It says on their website that they service Indianapolis. I called them and they said they wouldn't come down to the southeast side of Indianapolis. They need to adjust their website.

As it got closer to the wedding, I never heard from him. So I called Aardvark and Steve and quot;Googled Earthand quot; my home and thought the tent would fit. He said they would deliver and set up the tent on July 5th. We waited most of the day on July 5th and late in the afternoon I called Aardvark and asked when they would be out. Steve Goss said to me, and quot;Lady, do you know how hot it is out there?and quot; and quot;My men are running behind and cannot make it until tomorrow.and quot; I said, and quot;Yes, I know how hot it is, we have been preparing the yard for our wedding.and quot; We needed the tent delivered when he first promised as we had to hang decorations, lights, etc. He said the guys would be out about 10:00 p.m., well in about 45 minutes they showed up. It was a crew of very young men who proceeded to tell us that they were going to drive 3 ft stakes into the ground above out septic field! They told us how they had recently busted through a water line at another location. We had no idea the stakes were 3 ft long and the way the tent would fit according to these men would be right over the septic field. We called Steve Goss and he suggested we don't pound them in all the way???? (Would this be safe if we had a storm come up?) My husband then got on the phone and Steve Goss became very rude...he stated he couldn't remember whether he ever came out to our house or not, suggested we move the location of the tent and cut down half a tree, then he started screaming at us on the phone and hung up on us. I called him back and he would not reason with us or have any suggestions and hung up again. I immediately called my credit card company to dispute the upcoming charge, they put us on a 3-way conversation and after yelling at me again, he hung up again. Steve Goss would not refund any portion of what he charged us. He said he put out too much money on the linens ets. Well, we had purchased lights, decorations, etc and now only was I unable to use then, where was I going to have my wedding in 2 days??? We understand we would lose some money since we did not cancel in time, but we feel it was not fair to be charged the entire amount. His website did not state the length of the stakes for the and he never came out ahead of the scheduled date to survey the area. He was so very rude and unprofessional. He said to me, 'Lady, you should know how big your yard is!and quot; It was a nightmare!

The company was very thorough with the whole process. When I called for a quote, they offered advice to make our party more enjoyable with their services, even though it didn't add to the rental bill. The owners came out a week ahead of time and scouted the location of the tent with us and then marked it.The day before our event, the tent, chairs and tables arrived. The staff were very efficient and attentive to the location of the tent.

Tables were delivered a little later than I asked for them on the date needed and they picked them up on Monday morning. I was able to leave tables outside of garage for pick up when I wasn't home. Tables rented for two days but had them for four days with no extra charge. Other party rental suppliers wanted a lot more for delivery/pickup. All contact was by phone and was always very professional. I would use them again.

My experience with Aardvark's Part Rentals Company was fine. Everything was delivered on time and to specification. They picked it back after the party. They didn't destroy any property in the process. There were no problems. They did what they said they were going to do. They charged what they said they were going to charge. They were courteous on the phone. Everything was done in a timely manner. The chairs and tables were a bit out dated but it was okay. I would use them again in the future.

The service with them was good. They were easy to work with. They were professional and knowledgeable. They helped set up the equipment. I would recommend them.

This company is easy to work with. They are always on time and reliable in their delivery and pick up. They are a courteous group of people. They machine is clean and ready to go when delivered.

They were delivered and picked up promptly. The table and chairs were in excellent condition. The delivery personnel was courteous and professional.

I was very impressed with their website. They listed all their rentals and prices and even gave good party planning tips. They were very friendly over the phone and had my order ready when I got there. I will use this company again.

He was great! It was a very small purchase, but he was very helpful. The box of the sno cones was damaged so he gave them to me for free although they were fine. I would definitely go back to Aardvark's. My call about renting equipment was returned promptly.