Summers Plumbing Heating & Cooling

Decided to go with this company for annual HVAC and plumbing maintenance plan in October 2021. The plan covered multiple maintenance visits (heating, cooling, and plumbing). During the first visit in October 2021 my new smart thermostat seemed to malfunction and stop working. Fortunately for me, it was still under warranty, I had the old thermostat on hand, and the technicians maintenance appeared to have caused it to stop working. He returned to install the new replacement thermostat for free. The next visit for my AC didn't occur until late July 2022 and plumbing was scheduled for August 2022. My AC had been working all summer with no issues. A technician arrives in July (Eric Ross) to perform maintenance. I leave him to his work with full trust and confidence. I have cameras throughout my home but wasn't thinking I'd need them. The technician completes his maintenance and gives me his analysis/report. He tells me my system was dirty and my dual capacitor is in acceptable range but may need replacing at some point. He basically tries to sell me on a new system. I give deference, send him on his way and go about my day. Around 4 pm I get a message from my smart thermostat that my AC is malfunctioning. It's after hours. So my kids and I have to endure a hot night with no AC. The temperatures for the day reached above 90° and didn't go down much inside the house with fans and open windows. I text and try to reach the technician. I don't get a text back until the next morning around 8 am. The technician later informs me to call the customer service to setup and appointment for him to come back out. There's going to be a trip charge and he automatically diagnoses the problem as the dual capacitor, over $300 in extra costs. I make a comment that it's odd my system worked okay until he performed maintenance on it. Unfortunately or fortunately, depending on how look at it, I couldn't get an appointment for him to come back within six days. During this time, I'm away from home and do some research on dual capacitor while I was away. I'd scheduled an appointment for the following week but decided I would ask a HVAC professional friend for help. My friend arrives and takes a look at my system. He's a pretty smart guy. We take pictures before he does any work. Shockingly, he discovers a wire has been disconnected from the dual capacitor and not re-attached. He decides to go ahead and replace the old capacitor but also tests it. It's still good. My friend and I have a discussion if this is just negligence and/or intentional malice. Either way, it is upsetting as a homeowner. I decide to review my camera footage to investigate the visit even more. I discover a couple other things that confirms my suspicion that I didn't receive the service I paid for and I can no longer trust this company. Now I have to say, this company has some pretty good systems in place like sending photos and names of the technician, feedback texts and emails, and such. I go back to the feedback form and amend my response to negative. This leads to me speaking with a manager (Eric, no last name given). My goal here is not financial, though a refund would be nice. It's accountability and transparency in case others have experienced similar. I was offered additional services above the cost I paid for the maintenance plan. I declined the service because I can no longer trust this company. I know this is a very long post. I shortened the story and hopefully provided enough details. Be careful and vigilant if you use Summer's Heating and Cooling of Broad Ripple. Speak up if something similar to this has happened to you. Sadly and unfortunately, watch technicians closely when they're working on your property.