R & R PLUMBING CO INC

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I called and talked Tammy through our dilemma. I told her how a large chain company had come out and tried to snake it and told us they need to dig up our driveway inorder to solve our issue. She talked me through what they would do, and said that the large companies try to up-sell you esp if you are first time homeowners. She had one of her guys come out within the hour (on a Sunday) and take a look at it. He tried the normal snake like the other company with the same result. However, unlike the big chain, he simply chained the head on the snake tool and put a little muscle grease into it and bam! Line cleared! They fixed our issue for $125 and the large chain had quoted us at $5000 at the cheapest just an hour before. This is a quality company that really cares and knows their stuff. Tammy knew all about our neighborhood (Broad Ripple) and told us they would get us fixed up, and boy did she deliver! Thanks so much!

It was perfect. The price was great. They were very clean.

See our story above! We will always call R and R Plumbing company for our plumbing needs and refer them to anyone who has a plumbing situation that needs addressed.

They come out immediately and take care of everything.

They provided the service I needed in a timely manner.

i call for general work - like clean and check furnaces and get a date of my choosing 
i called this week with a broken pvc pipe on furnace and they came same day 
courteous and prompt and get the job done

Every time I call R&R Plumbing (317) 271-2553, their answering machine always picks up. The customer service representative is named, Rick. I'm guessing Rick is the only person responsible to answer and set up plumbing service appointments. After learning the company "dropped the ball" with my previous order and installation, I feel that Rick is embarrassed and does not return my calls. My customer service experience with Rick was not professional. It's a shame, because the plumber that rendered services to my home was excellent. The plumber was courteous, professional, and performed his work duties with satisfying results. I would definitely use the same plumbing technician, but I would NEVER use R&R Plumbing for their lack of customer service to its customers. I'll give a grade of "A+" service for the plumber, I'll give a grade of "F" for Rick, the customer service rep. I think it's time for the company to change Rick to someone who cares. I will never call them, they lost a customer.

Efficient & very knowledgable, wish we would have spoken to him prior to buying our comode.

R&R installed the original plumbing on my new home in 2005. Since then, my main shutoff valve handle failed, rendering the valve useless. I called up R&R and left a voice mail message. My message was promptly returned and an appointment was scheduled within 2 business days. This was not an emergency as the valve was stuck in the ON position. R&R employee Dan came out to replace the valve. He showed up 10 minutes earlier than scheduled and got the job done in about 30 minutes. I am very pleased with the work and Dan even answered my other plumbing questions. The price was reasonable and was the same I was quoted over the phone. I will use R&R again in the future.

They did an excellent job. They were very cooperative and accommodating. It was fantastic and they were very professional.

I had used R&R many times before in another home to service a different water heater. They were my builder's warranty service repair company and even after my water heater was out of warranty in that home, they continued to service my water heater, replacing elements, etc., whenever I had problems (sometimes at no charge if they felt they had any responsibility in the problem; and other times waiving the service fee and only charging for parts). Because of their consistent honesty and fairness, I naturally thought to call them when disaster struck in my new home. The 2nd floor water heater poured 15,000 gallons of water into my home and I decided to move the water heater to the garage to prevent any future spills from causing such extensive damage. I was amazed when R&R plumbing came out to evaluate the job and gave me such a reasonable quote to do the job. After they did all the necessary rerouting of plumbing and installation of the new water heater, I was again amazed that the bill was exactly what they said it would be. Dan, the technician, is incredible. He is friendly, takes time to explain what he is doing, answers questions, and offers ideas to prevent problems in the future. He really knows his stuff and goes the extra mile to make sure a customer is taken care of. His high quality work and friendly approach was more than I hoped for during a very stressful time. I will continue to call R&R plumbing whenever the needs arise, because I can count on fair and honest treatment.

They've done a good job for me and are responsive.

They were good. They did more than they were required to do and I really appreciated that.

THEY HAVE EXCELLENT PRICES. HE WAS HERE ALL DAY LONG. THE SERVICE TECH IS VERY FRIENDLY AND PROFESSIONAL. WILL ANSWER ALL QUESTIONS WITH NO PROBLEM AND THEY KNOW WHAT THEY ARE TALKING ABOUT.

DAN WAS EXCELLENT AND CARES ABOUT THE WORK HE PERFORMS. I ASSISTED DAN ON PART OF THIS JOB AND HE IS ONE OF THE BEST. THIS COMPANY IS TOP NOTCH!!!

TAKE YOUR TIME IN GETTING A PLUMBER TO DO THIS TYPE OF WORK. IT MAY BE WORTH PAYING A BIT MORE, AND GETTING A BETTER JOB.

THEY CAME RIGHT OUT AND REPAIRED THE LEAK! THE GENTLEMAN WAS VERY COURTEOUS AND GOT RIGHT TO WORK ON THE PROBLEM. APPARENTLY THERE WAS A PART IN THE SHOWER PLUMBING THAT NEEDED TO BE TIGHTENED, HE ALSO SECURED A WELD IN THE COPPER PIPING. HE WAS VERY FRIENDLY AND GOT THE JOB DONE QUICKLY AND EFFICIENTLY WITH ONLY REMOVING A SMALL 1FT. SQUARE CHUNK OF DRYWALL IN ORDER TO GET TO THE PLUMBING. I`M NOT SURE IF THEY DO GENERAL RESIDENTIAL PLUMBING OR JUST NEW HOME WARRANTY WORK FOR PLUMBING THAT THEY HAVE INSTALLED, BUT I WOULD HIGHLY RECOMMEND THEM FOR ANY PLUMBING WORK! THE GENTLEMAN WAS VERY KNOWLEDGEABLE AND WAS ABLE TO PINPOINT THE EXACT PROBLEM SO AS TO CAUSE MINIMAL DAMAGE TO DRYWALL AND CEILING IN ORDER TO DO THE REPAIR.