Powerhouse Plumbers LLC

They were fine and on time. They clean everything and no mess on the floor. They were nice and work above and beyond.

.

They damaged the cabinet and wall behind the toilet. They installed and fixed the pipe but left a large hole in the drywall. The cabinet no longer fits and if I move it it'll break apart.

They cleaned out a drain for us. They did a great job.

.

Brandon helped us with our indoor slab leak. He was friendly and patient and answered all of our questions. Because it took longer than Brandon thought it would take to find and fix the slab leak, he suggested that we concrete the floor ourselves to save us $200. My husband and I thought it would be best for them to complete the job. A few days later, Jeremy was sent to fill in our floor. After watching what the job entailed, my husband and I realized it would have been best to have saved our money and do it ourselves as Brandon had originally suggested. For drilling four holes to find and fix the leak, we were charged $2000 plus $140 in tax. Powerhouse Plumbers was within the lower range of a quote we had received from another plumbing company to the do the same job.

We had used Powerhouse Plumbers once before for a slab leak inside the house. Two months later, we found out we had another leak so we called them right away. Brandon, the plumber who fixed our slab leak, came over personally to inspect the work he had performed on the prior leak. He did not think the new leak was coming from the same area that he had fixed previously. Brandon suggested using a leak detection service that they utilized. Andy, the leak detector, came the next day to find the new leak. He explained that we had a sleeve leak. The day after that, Powerhouse plumbers sent Ben with a backhoe to fix the leak from the outside of the house. Ben was very nice and personable. He was a patient and did a thorough job of answering my questions. When I went outside to inspect the progress on the fix, Ben explained to me that he found a couple of leaks. He also told me that the backhoe had hit one of the pipes that I could see that was visibly spraying water. He also told me that the cause of the original leak was occurring beneath the house. He pointed out the cave like hole underneath the house that was caused by the water pushing out the dirt around it. Ben was patient, nice and personable. I was charged a total of $2675 for this job which included the leak detection service, find and repair. This time I was told I would not be charged tax for the service. I did not seek out a quote from another company for this job. We trusted them since they had already repaired a slab leak for us two months earlier.

I needed a plumbing company to come out and do a repair on our sewer and water heater. I first contacted some of the big name plumbing companies and aside from horrible customer service, they had insane prices! One company quoted me $8000.00 for this same job. I decided to try a smaller company, Powerhouse Plumbers LLC. From my first phone I could tell I called the right place. They had excellent customer service from start to finish, they were always on time, and very professional. They explained everything and there were NO hidden costs. Powerhouse Plumbers is now the company we will always use. I would highly recommend this company to anyone. I had such a great experience with this company and couldn't have been more pleased. It's nice to know there are still good companies out there that actually care about their customers and Powerhouse Plumbers is definitely one of those companies.

It went great! He showed up on time, showed us his plumbing license, and walked us through everything he was doing. It was a good experience and I would definitely us him again.

I had a flooded basement and had Mr. Plumber come out. They cleaned the drain and said I needed a new sewer. Their price for a sewer replacement was $9500.00. I was going to go with them but thought I should get a few estimates first. I called two other places and one was a little cheaper than the $9500.00 and then along came Powerhouse Plumbers. They explained the entire process from start to finish. I was a little hesitant because of the other reviews on Angie's List but went ahead and decided to try them out. I was pleasantly surprised! They were very professional and did excellent work. They answered every question I had and responded to every email and phone call. They were very punctual, they arrived exactly when they said they would. The price they gave me was the price I paid. There were no hidden or additional costs. You can tell they care about the work they do and how they treat their customers, which is very hard to find these days. They have a customer for life and I would recommend this company to anyone.

No it didn't go well. Guess who arrived? The excavators. There was nobody with a camera who could reasonably give us an estimate. The excavators did not even work for Powerhouse Plumbers themselves, but were contractors. I sent them on their way and called the woman at Powerhouse Plumbers back. She said the excavators could give us an estimate because they would be the ones doing the work. I asked how they could possibly give us a price, not knowing where the pipes are. She said they did know. Excuse me? How is that possible? The whole experience was weird. I warned them that I would be doing a review. I stated that they could be as rude to me on the rebuttal as they have been in all the other rebuttals to reviews that I read. No, I will never recommend this company.

Called several other companies and was quoted hundreds higher on price. They were on time and did a great job! Thank you powerhouse plumbers!

In January I had mud coming up through the drainage pipe in my basement. I called Powerhouse who told me that my main drain was broken near the street and needed to be replaced. We talked about this and I made very clear how important my yard was to me and how important my neighbors? yard was to them. I told them that I wanted things done right even if it cost a little bit more money. Brandon assured me that when they were done, I?d be ?ready to plant grass seed by June.? As the job got bigger and bigger, and I do understand that that happens, I asked them to put in writing what they were planning to do. They never did that until they were ?finished? by their definition with the job. I did not understand that they thought they were finished and I paid them in full in good faith that they would make sure that I was "ready to plant grass seed in June." Then, as we tried to understand their process for restoring the yard, the nightmare really began. The company was impossible to get a hold of which escalated the situation. Their receptionist never answered the phone when we called and rarely returned our phone calls when we left messages. She was immediately defensive and very hard to work with even when we just had simple questions that needed to be answered. The company strung me along, making me believe that they were going to make everything right and when I started pressing them as to when they were going to restore my yard and my neighbor?s yard, they announced that they were ?done with me.? Number one, (background: They had to put several tons of gravel around the drainage pipe which of course meant several tons of dirt would need to be carried away.) Powerhouse now claims that all they said they would do was move the dirt back over the hole that they made and that the now 3 ? 4 foot mound in my yard was not their responsibility. They wrote rough grade on the contract and that was what rough grade is. Apparently the definition of rough grade changes month by month for this company. I?ve asked three different contractors what rough grade is and they?ve all given me different definitions. That?s beside the point. I didn?t know what rough grade meant and trusted Brandon?s definition. In January, Brandon described rough grade to me as ?ready to plant grass seed.? His definition changed in April. What I know for sure is that he did not say to me, ?by the way we?re going to do about $4000 (based on several estimates) of damage to your property and to your neighbor?s property that you will be responsible for once we leave.? Number two, this company promised my neighbor in January that they would not do any damage to their yard and that what ?little? they might do, they would restore to its original state. They finally put this in writing to me in April, but they then sent out someone who looked at the 3 ? 4 foot mound between our 2 houses and said that Powerhouse would need to grade this first because he couldn?t do that. (I asked him if this was a rough grade and he laughed and said ?this is no grade.?) So we waited another month with no one returning our phone calls to tell us what was going on. Finally, the same guy came out and made an attempt to grade the yard (even though he had said he didn?t do that sort of thing to begin with) but the grade was totally messed up when he was finished. The entire grade from my neighbors? house to mine sloped toward my house. Now, $13, 000 later, I still have mud and water coming into my basement as an actual result of this project. Number three, this company told me that they would only have to take out a small portion of my sidewalk if anything at all. In fact they damaged the entire 55 feet of sidewalk back to the gate AND, while they took 2 ? 3 slabs of concrete away, they left the rest of sidewalk, broken up and covered in hard clay, for me to contend with. The guy who did the original excavating for them came out, saw the mess and was furious. He took pictures. He called Brandon and told him that this wasn?t right. Brandon refused to respond. Believe it or not, I could go on. Don?t even get me started about the sump pump. I understand that Powerhouse may have gotten in over their heads on this job and hadn?t done it enough to understand the kind of damage that they were going to do to my property. This actually gives them the benefit of the doubt, because if they did know, they deceived me. But there was no attempt to work at this until it was right. I would have met them half way, but they never even talked to me about a compromise. $13, 000 and they wouldn?t talk to me save the one time in April when they again made promises that they didn?t keep. Then they just announced that they were ?done with me? and in order to restore our own sanity, we?ve had to be done with them as well so we can move on, repair the damage and try to forget this awful nightmare. One last note: my neighbors did write a review for Angie?s List as well. These people are the best neighbors that anyone could have. They are loved by the entire neighborhood and have been so patient and understanding in the midst of all this. It pains me to see the caricature of them that Powerhouse is trying to present in defense of their actions.

We wouldn't hire Powerhouse Plumbing to change a washer. In January our next door neighbor hired them to replace a sewer line.Their contractor tried to pile dirt on our A/C condenser until I stopped him, then he tried to pile it on my gas meter. They also intended to move a small lilac bush that is on our property until I told them not to touch it. When I called the office to talk to the owner, the “girl in the office” as she liked to refer to herself was belligerent and very rude.Only after threatening to call Angie's List did I get a response from the owner (Brandon Lynn). In April he came out and looked at the mess and asked for 3 good rains to settle the dirt that they filled the hole with, which I agreed to, and then they would grade my yard and plant grass seed. After a lot more than 3 good rains we had to call again several times and once again threaten to call Angie's List before we got a response. Power House Plumbing sent a contractor to grade the mound left by the excavation. This was a total disaster. The day he came it was too wet to grade, but he did anyway. What we wound up with was dirt packed so hard I couldn't even rototill the area of my yard he graded. After more calls to the “girl in the office” we finally got Mr. Lynn to agree to come out and see what a mess they made. Even though, according to him “He knows nothing about yards”. At this point I was so fed up I called him back and told him not to come. After six and a half months I decided to fix it myself. If anyone doubts this, I have pictures to prove everything, as I documented the work as it was being done. It is very hard to put into words the frustration and stress this company caused us when they were not even hired by us. We could not even threaten to withhold payment. The only time we got any kind of response from Mr. Lynn, was when we threatened to call Angie's List. The “girl in the office” didn't care. Her response was to “call whoever we felt we needed to call”. Paul & Judy Winans

Professional, punctual, flexible (came out in the evening). Good people, good work, good attitude.