Mr. Window has a certain way of doing business — the right way! That’s evident in our corporate philosophy and how we conduct business. It’s reflected throughout our 33-year history as a family-owned business that specializes in selling and installing top-quality windows and doors. And it’s demonstrated every day by our staff and their commitment to excellence in the home remodeling field. We have a great reputation in the central Indiana community. We carry the best products, including Pella Windows and Door, Okna Windows, Sunrise Windows and doors and Masonite Doors. Mr. Window employs the most qualified people to ensure that your home remodeling experience not only meets but exceeds expectations. We offer free consultations and in-home estimates. We also schedule appointments convenient to your schedule, including evenings and Saturdays. Our showroom is open Monday through Friday, 8:30 a.m. – 4:30 p.m. We're also available for evening and weekend appointments. Make it easy on yourself and let Mr. Window handle your next home remodeling project. You’ll be glad you did. Family owned & operated. Cost is determined by the job. Award winning.
Business highlights
38 years of trusted experience
Services we don't offer
Repairs to windows or doors that were not installed by the company. Residential broken glass or seal failures. Auto glass.
Michael Sullivan came to our house to give us an estimate for replacing our vinyl windows in our home. Michael was prompt, courteous, personable and knowledgable. He had a sample of the windows that were recommended for our home and he explained all the features. Michael returned at a later date and took detailed measurements of each window. We received a phone call about 2 weeks earlier than we had expected to let us know that our windows were in and they could install them the following week! The 3 installers arrived promptly and made quick, clean work of removing our existing windows and installing the new ones. The installers were courteous, personable and knowledgable also. They took extra care to nicely finish the window interior, and even rehung the blinds! We have 3 Golden Retrievers - the installers were very helpful in letting me move the dogs from room to room, and outside, to stay out of their way, and very conscientious of locking our gate behind them! We have had our new windows for 1 month and couldn't be happier! The new windows are excellent quality and the installation team was wonderful. We highly recommend Mr. Window!
Description of Work: Replaced 13 windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Justin S.
05/2015
5.0
glass repair, replacement windows
+ 0 more
They were very prompt and flexible when doing all the measurements and getting us a quote. The actual work was done in three non-consecutive days. We are pleased with the outcome and would use their services again.
Description of Work: Mr. Window replaced all of our windows and installed a sliding glass patio door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,700
Debra D.
05/2015
5.0
replacement windows, doors
+ 0 more
The installation of windows & patio door went very smoothly. The installers showed up on time, started to work right away, and cleared away all trash when done. I'd recommend this company to anyone in the market for new windows and doors.
Description of Work: Installed 5 new windows and patio door
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$5,000
Sara B.
04/2015
2.0
replacement windows
+ -1 more
When I called to get the initial estimate, they came out a few days later, on 11/26/14, right before Thanksgiving. Chris was prompt and seemed knowledgeable and confident about the product. He was friendly and left us a catalog and said that he would get us a quote by the end of the week or beginning of following week. When I didn't hear from him by the end of the following week, I called their office on 12/5/14 and then received an email from Chris on 12/6. It had the price of the doors, but there were no style #s or detail. Example: 1/2 glass with decorative (with the price), or 6 panel steel door to garage (with the price). Because I was also getting other estimates from companies using the same brand of door, I needed to make sure that I was comparing the same doors. I had other companies come out, but Mr. Window prices were MUCH lower than any of the other companies. The difference was between $450- $600 less than the other companies, depending on which doors I decided on. I needed to verify that indeed these were the same quality of doors. Also, I did not want the possibility of ordering from Mr. Window and ending up with the wrong style of doors. I wasn't going to order from Mr. Window until I had a proper detailed quote. After the holidays, I called Chris on 1/9/15 and left a message on his voice mail. He returned my call on 1/19/15 and a left a message apologizing about the delay, stating that my message got buried with some other messages. I talked to him on 1/20/15. Chris stated that the prices are what he quoted. Still trying to make the decision, I called Chris on 2/13/15 and left a message asking for the style #s of the doors, wanting a more detailed quote with style #s, prices, work to be done, payment responsibilities, signatures, etc. Chris called back that same day and left a message saying, "the prices are for whatever door we discussed." Because Mr. Window had such excellent reviews and the price was so much lower, I was still interested in a detailed quote. On 2/17/15, I talked to Chuck, the office manager, and he told me to email him the estimate that I received. I did so. Then Chris sent me an email response stating that he was rescinding their proposal and did not believe they were the right company to do the work for me. He stated, "it appears I have been unable to convince you that my lower prices are not an indication of lesser products, service or installation." It truly had nothing to do with not believing the lower prices... I was getting ready to spend almost $3000 and I just needed a detailed quote, that you would get from any reputable company. On 2/19/15 was my last conversation with Chris. I called him and he finally admitted to not giving me the kind of service that he normally gives customers. He had no explanation for this, or why they never fulfilled the simple request of giving me a detailed formal quote. Truth is... I would have gone with Mr. Window in January, if he had just sent me a proper detailed quote.
Description of Work: We were replacing 3 doors, 2 exterior doors and one door from our house to our garage.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$2,735
Response from Mr Window Inc
Mr. Window always appreciates any and all feedback. In this instance, the customer was suspicious of the lower price from the very beginning and Chris felt as if he was unable to provide enough information to satisfy their suspicions. It is for that reason alone that Chris passed on the opportunity to do business with the prospective customer. We hope they found a company that was a good fit for them and, in addition, hope that any prospective customers read several reviews and not just this one review. We, at Mr. Window, are very proud to have been awarded Angie's List Super Service Award every year since 1999. Customer satisfaction is our specialty!
Brian G.
04/2015
5.0
replacement windows
+ -1 more
Chris was the sales representative, and he was very responsive. We enjoyed working w/ Mr. Window, and our door looks great. Thank you,
Description of Work: We purchased a Pella french-door from Mr. Window. They did a good job installing it and helping w/ the color selection and design of the door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Tammy S.
04/2015
5.0
replacement windows
+ -1 more
From start to finish and starting when your sales rep. Chris came out to our home everything was A++! No pressure sales and he clearly listened to us and what we wanted. His suggestions and idea's were spot on and clearly from experience in knowledge of design. Our installers were just wonderful and so very respectful both of our home and myself. The only way you would know they were here was the gorgeous windows installed they left behind. They were 110% in the workmanship and professionalism. I would recommend Mr. Window to anyone!! Thank you so much for a job very very well done!!!
Description of Work: Replace old casement windows in whole house with beautiful wooden Pella casement windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Michelle F.
04/2015
5.0
replacement windows, doors
+ 0 more
The door is working much better than the original. Will use the company again in the future.
Description of Work: The provider installed the a sliding patio door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
CAROL B.
04/2015
5.0
replacement windows
+ -1 more
The 7 windows installed this time finished the replacement by Mr. Window of all the windows in our house. This replacement started in conjunction with remodeling we were having done to one of our rooms where we wanted a special set of windows. Based upon the previous good experience with Mr. Window for replacement of our patio door, we went to them to ask about window options available for our remodeled room. Their customer representative Mr. Chris Pasa came and provided very knowledgeable and useful information regarding options we might choose. From our discussion with Chris, we made our choice for these two windows and ultimately we replaced all windows in our house over 3 additional segments with that design. This included 3 special-sized windows for another room remodel and addition. As special orders we typically waited about 6 weeks for delivery and installation. However, this last set of 7 windows arrived sooner in about 4 weeks. The installers were very nice and did a quality job for us. They removed the old windows as quickly (about 1/2 day for the final 7 windows) as might be expected, removed the debris and cleaned-up afterwards. We have appreciated the consultation and advice received from Mr. Pasa, and have been very satisfied with the service and windows provided by Mr Window.
Description of Work: Installed 7 windows. Previously we had 12 windows of same design installed by Mr. Window, and before that a patio door. The work included non-white exterior replacement trim.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Debra W.
04/2015
5.0
replacement windows
+ -1 more
They were very professional in all facets. Cleaned up after installation.
Description of Work: Sliding back door and 8 sets of window
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Winston B.
04/2015
5.0
replacement windows
+ -1 more
Great! They worked with us to install when we could be home. Very efficient. Excellent clean up.
Description of Work: Installed windows in entire house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Penelope P.
04/2015
5.0
replacement windows
+ -1 more
The installers were on time and very professional. They had the job done in no time and cleaned up after their work. Without asking them to do it they put our 3 blinds back up on the windows. Saved my husband and I from having to do it. I have used Mr. Window before to replace all our windows in the house and love the work they do. Mick, you have a great company and great employees!!!!
Description of Work: They replaced our nasty wooden crank out bay windows with beautiful white vinyl windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
SHELLEE K.
04/2015
5.0
replacement windows
+ -1 more
Met with one of the sales people in December. He came to our home and evaluated the doors needing to be replaced .He also did some measurements and gave us a few ideas. We received an email about a week later with an estimate. He was good at answering our questions via phone and email. We signed a contract and paid a down payment for the work. The owner also came out after that to look at our basement door and recheck the measurements. He also called several times to make sure we were all on the same page.. Our house was built approx. in 1955 and the basement door/storm door were not "standard" size so they had to be custom ordered. That took about 8 weeks. Scheduled to be done March 9th. The door to the garage was fairly straight forward. The downstairs basement door did not fit (it was slightly larger than the frame and the doorway couldn't be altered due to a cement beam). The 2 crew who were there did not feel comfortable going forward and called the owner. The owner had 2 other installers come out and evaluate the door as they had more experience in older construction. They felt like they could make it work but would have to come back another day as they were booked for other work. Next scheduled date was March 28th. That morning we got a call from the installer and they had to cancel as their truck was broken. Finally came out April 10th and got the basement doors replaced with minimal trouble. The doors fit so much better than our old doors and look very nice. The company also replaced our kitchen door as they made a dent while installing the first one. They did this free of charge. Other than a few minor glitches and delays we are very pleased with our doors and will probably use them again the next time we need a door or windows.
Description of Work: Replaced a door from our kitchen to our garage and a door from our basement to the outside (and a storm door).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Sue E.
04/2015
5.0
replacement windows
+ -1 more
Excellent. Chris came out and gave me an estimate very soon after I called. The windows came in during the expected time period and an installation date and time was set in the requested time frame. The installers arrived on time and had the windows installed within 2 hours. Clean up was great - you would not have known they were here. This is the second installation Mr. Window has done for me and I was very pleased both times. It is nice to deal with a company who does not try to oversell you & delivers a good product with professional service.
Description of Work: Installed 2 replacement windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Mitchell S.
03/2015
5.0
replacement windows
+ -1 more
Mr Windows was the best decision I've made on home improvements. Yes, it was a costly investment, but Mr.Window's quote was lower than every major company's quote, and he provided me a better window with full screens and grids all the way around. I encourage you to visit their showroom and just talk with them, they know their product very well. When it came installation time, Mr Window had to schedule me in as his crews are in high demand. He has his own installers who work year round, so he doesn't sub out installation work. The Installers were extremely professional, one guy ran the inside, being cautious to keep his shoes clean or taking them off, as he worked inside. When they cut out my windows, seventeen of them had alarm wires next to them. They gathered all the magnets, and carefully cut out the windows around the sensor wires. They were 100% error free. All though they said I was lucky, they went 17 for 17, that's more skill than luck in my book! (Thank You!) The guy on the outside was also a professional. As you can imagine, I had twenty seven windows replaced, that can create a heck of a mess. He captured most of it in a tarp and did an excellent job cleaning up at the end of each day. They hauled away, every day, every bit of trash which was a lot, as you can imagine. Twenty-seven new windows installed in three days, trimmed both inside and out, just an all around outstanding job. I re-hooked up all my alarm magnets and sensors, 100% working again. I love our new windows and we're grateful we choose Mr. Window for our family home. Thank you Mick, Chuck, Mike and Pat. You are all awesome!
Description of Work: Replaced all my windows in my house. All Windows were oversized, or specialty. Upgraded all windows to more energy efficient windows. LowE/Argon type windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Emily C.
03/2015
5.0
replacement windows
+ -1 more
Mr Window provided great options for the windows to be replaced on the front of our home. The sales person was quick to reply to questions and to get us our estimates. The windows arrived ahead of schedule and were promptly installed. The installation team was friendly, clean, and very professional. They were able to install all 10 windows in less than a day. The windows look and work great!
Description of Work: Replaced 10 windows on the front of my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Wanda D.
03/2015
5.0
replacement windows
+ -1 more
From the beginning of the sales call to the installation of the windows, this company provided excellent service! There was no "hard sell" from the salesman which we appreciated! They gave us a date when the windows would be ready to install and called us within days to set up the installation. The workers were timely and did an excellent job of installing and cleaning up afterwards. The job was completed in one day! We have already recommended Mr. Windows to family, coworkers and friends because we are completely satisfied with the whole process! THANK YOU for a job well done!!
Description of Work: Installed new windows throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,800
Ozgur O.
02/2015
1.0
replacement windows, doors
+ 0 more
Initially called Mr. Window on 02/06 and talked to person named Chuck. I passed my info to him and I was told a salesman would contact me. No one called me. I sent an email via Angies List Web site and Mr Window replied back and said Sales person Chris would contact me. The salesman contacted me and set up an appointment. On the appointment's day morning, he called and left voice message that he would not be able to make it due to family reasons. I guess he is the only sales man they got. Salesman and I communicated later to meet at the property on 02/16. On a snowy President Day, salesman arrived and liberally parked his car to my driveway. I arrived shortly after that and had to parked my car to street. He later said sorry and stated that he didn't want his car get side swiped due to snow. Funny huh! home owner parks at he street and sales man parks at the driveway. Salesman looked at both front main door and back door, took measurements and write all those info into small a piece of paper, rather than professional order taking template. This was a red flag. He said he would call me back with pricing on 02/18. He had my phone number and email. As of today, 02/27, I've not heard any one from Mr. Windows. I am not sure what's up with these many good reviews but I will not make business with Mr. Windows. I communicated another vendor and they promptly showed up, took measurements and let me know the price within 2 days. We agreed on the price and both my doors will be replaced soon.
Description of Work: Called Mr. Window to get pricing in order to get my sunroom and front doors replaced.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
Rick T.
02/2015
3.0
replacement windows
+ -1 more
Delivery of the windows was several weeks later than the expectation set by the sales agent. They managed to forget to order one window, so they came back approximately 10 days later to install that window and the garden window. All in all, our window installation was completed about a month later than I expected. Additionally, after doing further research after signing my contract, I realized that I really overpaid for the windows. I wish I had shopped around more. That said, the windows appear to be of good quality and easy to use.
Description of Work: Replaced 15 windows with 14 double hung windows and 1 garden window.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$8,800
Response from Mr Window Inc
This customer bought high quality replacement windows. This particular window is only carried by our company and is an excellent value when compared to windows sold else where of equal quality. We offer several different lines, and we would have been just as happy to install a less expensive window that we carry as well. However, it is truly unfortunate that we had mis-ordered a window on this project. These things happen from time to time. When it does, we do our best to get it resolved as quickly as possible. In this case ten days is the soonest we could receive the new custom window and had it installed that day. We were, and are, very sorry that the customer was in any way inconvenienced.
Pam F.
02/2015
5.0
replacement windows, woodworking
+ 0 more
Arrived on time. Very professional tidy and quick. The windows look great!
Description of Work: Installed 3 windows. Repaired and replaced rotted wood frame
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,085
James A.
02/2015
5.0
doors
+ -1 more
It worked out well. It was just one guy who came out and put the door in- he took out the old one and put in the new one. They seemed to be a reputable company- I don't know how they do on windows but they did okay on the door.
Description of Work: Mr. Windows installed a door for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Emily C.
01/2015
5.0
replacement windows
+ -1 more
The experience with Mr Window was great. The salesperson was courteous and not pushy at all. He helped me decide the best fit for our house and gave alternative options when I originally found the price to be a little high. The installers were able to get our windows installed in less than one day. They were very nice, and so, so clean. The paint on the trim was not chipped at all. In fact, besides the new windows, you couldn't even tell that they had been there! I have many more windows to replace in my house, and will not hesitate to use Mr. Window again.
Description of Work: Replaced nine windows in our kitchen and nursery.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Richard T.
01/2015
5.0
replacement windows, woodworking, doors
+ 1 more
It went great. The installers were very professional and finished the job in less than 2 hours. They were able to use our existing inside frame work, without having to replace any new woodwork. Three men came for the job. When thy finished, they explained everything to my wife and I and provided all paperwork, warranty, etc. I have used Mr. Window in the past to replace a storm door on a sliding family room door in a previous home and was satisfied at that time also. They have been around for years and I think they do a good job and look out for their customers.
Description of Work: Mr. Window replaced double windows in our spare bedroom. Mr. Window ordered an upgrade double window from the window company to replace a cheap builder's grade unit that had wood rot , that we discovered after the 10 yr warranty was up, while checking all windows prior to installment of a security system. We had first checked with window company to look at all our windows after we discovered it. They suggested we replace 5 windows with the same cheap builders grade replacement windows (which were "improved" 2 years after our original purchase of our home) , at a discounted price. Mr. Window also looked at all of our windows and determined that we only needed the double window replaced , so we decided to get a better window, which came with a one year installation warranty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Astra G.
01/2015
5.0
egress windows, glass repair, replacement windows
+ 1 more
I had paid for some windows on my daughter’s house. They loved the windows and I’m really satisfied. They said the guys were really polite and they did a quick job. They were clean and 1.49 to 1.51. I would strongly recommend them. I priced out some others and they were very competitive.
Description of Work: I used Mr Window. They replaced all the windows in a 1930’s house. Some of them were double pane. Some of them were custom to the house and some roll open up or down.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Jeanne S.
01/2015
5.0
replacement windows
+ -1 more
I ordered ten OKNA vinyl windows with full screens and a Pella self-storing full view storm door. The installation crew showed up on time and the date scheduled. Two windows were received from the manufacturer damaged, so replacements had to be ordered. The remaining eight windows were installed all in one day. Everything looked very good, and all the windows were hauled away. The remaining two windows were installed one month later in less than two hours. We are not too happy with the storm door, It sticks at the bottom when opened and slams shut harder than we like. My sister-in-law purchased one like ours and says hers does not slam shut like ours or stick when opened. I called Mr Windows to come look at it; the installer made some adjustments, but could not fix it to our satisfaction. I would not buy this door again. I am very happy with the windows and recommend Mr Windows for installing windows.
Description of Work: Installed ten custom double hung windows and a self-storing full view storm door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,945
Sondra D.
01/2015
5.0
replacement windows
+ -1 more
Mr. Window estimated the job at slightly over the competitions estimate, but I chose them to do the work because I had good rapport with the sales person, and was able to go to their office and see/touch the window options (and not just photographs or websites). The job was done on time, and much faster than I expected. The installers did a great job and the sales person came to my home to ensure things were progressing as expected. Also, he followed up after the job was done to make sure I was happy with the windows. Good experience from beginning to end. I will use them again when ready to replace the second story windows.
Description of Work: Mr. Window replaced all windows on the main floor of my house, including sun porch.
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Service Categories
Windows,
Doors
FAQ
Mr Window Inc is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 3:00 AM
Tuesday: 9:00 AM - 3:00 AM
Wednesday: 9:00 AM - 3:00 AM
Thursday: 9:00 AM - 3:00 AM
Friday: 9:00 AM - 3:00 AM
Saturday: Closed
Mr Window Inc accepts the following forms of payment: Check,Financing Available,MasterCard,Visa