MCNAMARA'S GARDEN CENTER

THEY SAID THEY COULD GET ALL OF THAT IN MY PICKUP, ALTHOUGH I USUALLY ONLY HAUL A HALF A YARD AT A TIME. THEN, IN FACT, THE PERSON LOADING ONLY PUT A HALF YARD IN, WHICH WAS FINE, BUT WHEN I WENT BACK TO GET THE REST OF MY PURCHASE, THEY SAID THEY HAD GIVEN ME ONE YARD, INSISTING AT FIRST THAT THE AMOUNT IN A YARD VARIES DEPENDING ON THE SIZE OF THE SCOOP ON THE LOADER(??), THEN THAT THE LOAD WAS WET AND HEAVY FROM RECENT RAIN (A WEIGHT, NOT VOLUME ISSUE IF TRUE, WHICH IT WASN'T). THIS WAS NOT A CASE WHERE THEY THOUGHT I ALREADY HAD TWO LOADS, WE BOTH AGREED I ONLY HAD ONE LOAD IN MY SMALL PICKUP. THEY REFUSED TO REMEDY THE SITUATION. SHRUGGED SHOULDERS. HORRIBLE. DISHONEST. UNRESPONSIVE.

CALLED WEEKLY DUE TO TROUBLE WITH THE TREE. ISSUES WERE ADDRESSED QUICKLY AND PROFESSIONALLY.

IVE BOUGHT A LOT OF STUFF FROM THEM OVER THE YEARS AND NEVER HAD ANY PROBLEMS. THIS TIME, THOUGH, 1OF THE BUSHES THAT I PURCHASED DIED (A LILAC) 1 MONTH AFTER PLANTING. IT STARTED DROOPING AND I TOOK PICTURES OF EVERYTHING AS IT WAS GROWING TO MONITOR AND DOCUMENT THE HEALTH OF THE PLANTS. I UPROOTED THE PLANT WHEN IT DIED AND TOOK IT TO MCNAMARA TO SHOW THEM WHAT HAPPENED. THE TAG WAS STILL ON IT AND EVERYTHING, I SIMPLY WANTED TO EXCHANGE IT FOR A PLANT OF EQUAL VALUE. THE GENTLEMAN THAT I DEALT W/ WAS VERY CURT AND SAID "ABSOLUTELY NOT, WE DONT DO THAT UNLESS YOU HAVE THE ORIGINAL DOCUMENTATION." I JUST MOVED AND IT MAY BE HARD TO FIND, SO I DID BRING HIM THE PLANT W/ TAG STILL ATTACHED AND MY CHECK STUB; I DIDNT WANT A REFUND, JUST A HEALTHY PLANT. HE WAS NOT WILLING TO WORK W/ ME AT ALL IN THE SITUATION. I FEEL THAT THE GENTLEMAN WAS VERY UNPROFESSIONAL IN THIS MATTER. IVE PURCHASED MANY THINGS FROM THIS CO. OVER THE YEARS AND I WAS APPALLED BY THE WAY I WAS TREATED.