Lowe's Of Nw Indianapolis

THE EMPLOYEES ARE FRIENDLY, PROFESSIONAL AND HELPFUL. THE PRICES ARE VERY REASONABLE. THEY HAVE A WIDE VARIETY OF PRODUCTS. THEY DO GREAT WORK.

I received tremendous help from all of their employees. I ordered a countertop and it came back incomplete, so they sent it back. The manager offered to install it (with his own people) free of charge.

It took longer than they thought (we have a brick home), but they did a good job. They cleaned up well afterward.

They were professional and on time. Explained what he was doing. He charged me for the part he had to go get, but did not charge me for the travel time.

The tiles were all lined up wrong and they had to fire the guy and have someone come back to fix it all. It was not a good time.

I dealt with Tom. He was excellent on getting people here when he said he would. He was excellent on giving us the cost and what would be involved. He was cordial.

It was an expert installation with long-lasting service.

They did a great job. There were no delays for installation. Everything came in correctly the first time, so there were not reorders needed.

Salesman - excellent delivery - on time with dryer - wrong washer sent; correct item brought later same day, but with only 1 man for 2 man job - scratched thru finish of hardwood kitchen floor - Lowes very responsive to my complaint - I got an estimate for replacing 2 floorboards and Lowes paid that amount directly to me in less than a week-except for the floor damage, would have given A's in all categories - their response to my claim certainly rates a A

SINCE I ALREADY PAID FOR PART OF THE INSTALLATION, I DO BELIEVE THEY OWE ME SOME MONEY. I AM EXTREMELY UPSET SINCE I STARTED THIS PROCEDURE IN THE MIDDLE OF JUNE AND THEY NEVER DID ANYTHING TO RECTIFY MY PROBLEM. I DID SPEAK TO TWO DIFFERENT MANAGERS. I WAS BILLED FOR THIS AND WHEN I CALLED THEM, A NEW MANAGER THAT I SPOKE WITH, THEY TOOK IT OFF THE BILL STATEMENT AND THEN IMMEDIATELY PUT IT BACK ON. THE PRODUCTS OF LOWE'S ARE GOOD, BUT THE CONTRACTORS LEAVE MUCH TO BE DESIRED.

CUSTOM PAINT ORDER WAS TO BE MIXED. AFTER IT WAS DONE, THERE WAS TOTAL CONFUSION ABOUT PICKING IT UP AND PAYING FOR IT. I TOOK THREE TRIPS TO THE STORE AFTER THEY MIXED THE PAINT, BUT THEY NEVER DID FIND IT. THEY FINALLY OFFERED TO REMIX IT, BUT WOULD NOT REDUCE THE PRICE, OR IN ANY WAY COMPENSATE ME FOR THE TIME AND TROUBLE.

PURCHASING A LARGE ITEM WAS (AS ALWAYS) AN ADVENTURE IN FINDING A FLAT-BED CART -- BUT, IT WAS WORTH THE EXTRA COUPLE OF MINUTES TO GET THE BEST PRICE. STAFF WAS HELPFUL WHEN ASKED. SPENDING 90 MINUTES IN LOWE'S IS NOT AN IDEAL EVENING; HOWEVER, WE WERE ABLE TO PURCHASE EVERYTHING NEEDED WITH MINIMAL HEADACHES.

CABINETS ARE CHERRY AND THEY ARE AMAZING AND VERY DURABLE. THERE IS SOMETHING TO BE SAID ABOUT A FACTORY FINISHED CABINET. THERE WAS A MISTAKE MADE IN OUR CABINET ORDER - SOME OF THE CABINETS WERE WRONG SIZE BUT THEY RESOLVED PROBLEM, THIS DID HOWEVER DRAG THE REMODEL OUT ANOTHER 3 WEEKS. THEIR INSTALLER, DALE, WAS VERY METICULOUS AND DID A TRULY EXCELLENT JOB.

THEY ARE WONDERFUL AND ANSWERED ALL MY QUESTIONS. THEIR PRICES ARE GREAT.

THE INSTALLER PICKED UP THE DOOR AND INSTALLED THE DOOR FOR ME. THEY TOOK THE OLD DOOR AWAY AND DID AN EXCELLENT JOB.

MICHAEL TOOK THE TIME TO EXPLAIN THE DETAILS OF INSTALLATION. HE WAS VERY KNOWLEDGEABLE.

VERY RUDE AND INTIMIDATING EXPERIENCE FOR A LOT OF WOMEN. SALESPEOPLE ARE HARD TO FIND AND ALWAYS SEEM TO BE IN A HURRY. THE YOUNG MAN AT THE PAINT COUNTER WAS VERY RUDE AND A KNOW IT ALL.

THE EMPLOYEES ARE HELPFUL IN FINDING ITEMS, BUT THE CHECK-OUT PEOPLE ARE NOT FRIENDLY.

GENERALLY WELL-ORGANIZED AND EASY TO FIND WHATEVER YOU NEED. KNOWLEDGEABLE STAFF. REASONABLE PRICES.

THE SALES PERSON WAS HELPFUL IN SUGGESTING ADDITIONAL MATERIALS TO MAKE THE INSTALLATION EASIER; AND HELPED CARRY THE FLOORING FROM SALES FLOOR TO TRUCK.

FOUND EVERYTHING I WAS LOOKING FOR AT A PRICE THAT WAS MORE THAN COMPETITIVE. THE STORE WAS WELL ORGANIZED, THEREFORE, I DIDN'T NEED ANY ASSISTANCE. WHEN I WAS READY TO PURCHASE, NO LINE EXISTED AT THE CHECK OUT COUNTERS.

THEY WERE PLEASANT AND CLEANED UP AFTER THEMSELVES. SOME OF THE SEAMS ARE NOT WHERE WE WOULD LIKE THEM TO BE AND WE CALLED THEM BACK TO FIX THE SEAMS WHICH WERE POPPING. IT TOOK SOME TIME TO GET SOMEONE TO COME OUT, BUT THEY HAMMERED DOWN THE SEAMS. WE SAID WE WOULD CALL THEM IF THEY POP UP AGAIN AND THEY SAID THEY WOULD COME OUT. THEY FIXED THE CARPET AT THE TOP OF THE STEPS BECAUSE IT WAS NOT LYING FLAT. THEY HAD TO RE-CUT IT AND CUT SOME WOOD TO FIX IT TO LAY FLAT. THEY BROKE TWO FRAMED PICTURES. WE PAID FOR THEM TO MOVE ALL OF THE FURNITURE. THEY WERE VERY CAREFUL IN MOVING THE FURNITURE. THE INSTALLERS WERE POLITE AND CLEANED UP AFTER THEMSELVES. WE FEEL THEY RUSHED A LITTLE AT THE END OF THE DAY AND WOULD HAVE PREFERRED THE TWO DAY TIME TABLE THAT WE WERE TOLD WOULD OCCUR. THEY WERE TIRED AND SOME OF THE CORNERS ARE NOT PERFECT. IT WAS DIFFICULT TO GET THEM TO COME OUT TO FINISH THE JOB CORRECTLY, BUT THEY EVENTUALLY CAME OUT. WE ARE NERVOUS ABOUT THE QUALITY OF THE RUG BECAUSE

GOOD LOCATIONS. VARIABLES PRICES. USUALLY POOR CUSTOMER SERVICE - UNWELCOMING STAFF AND NOT VERY KNOWLEDGEABLE, EXCEPT FOR SOME KEY PEOPLE.

THEY CAME OUT RIGHT AWAY AND DID A WONDERFUL JOB OF INSTALLING THE CARPET.

MATT BLAKE WHO SOLD US THE WINDOWS AND JOHN, WHO DID THE ACTUAL INSTALLATION, WERE POLITE AND RESPONSIVE.