LCS Heating and Cooling LLC

We scheduled service on our furnaces. The tech showed up and started the service. The tech noted that there was noise coming from one of the induction motors and made a video of it. Then, after “cleaning” the induction motor, put it all back together. However, after reassembling it, the motor was seized and showed an amp draw of a seized motor. Again, a video was made. The tech said it would be $1194 to replace the induction motor. I questioned the tech as this seemed an extremely unusual situation. I called customer service and questioned the development of the seized motor. The customer service tech told me it happens all the time. As someone who is familiar with electric motors and fans, I told the customer service tech that was not true. I took the induction motor out, inspected it and reinstalled it. It works great, no issues. The customer service tech told me that the motor continued to run over the weekend, they would refund the cost of the service call. The motor worked flawlessly all weekend. I called, but they refused to refund the cost of a service call, a service call that would have cost me me almost $1200 to fix something that was not broken. After being told I was going to have to pay $1194 for a new induction motor that was and is working normal, I strongly recommend looking elsewhere for your heating and cooling needs. Mistakes happen, I understand that. But refusing to own up to mistakes made, especially when it would have resulted in a $1200 unnecessary cost to the customer is something I find unacceptable.

Went very well. Our furnace stopped working overnight. The repair person arrived within an hour of calling. The were able to diagnose and resolve the issue. They provided options on repairs and details on how to troubleshoot future problems. Very happy with the service.

It went well. Customer service over the phone were very polite and helpful. Repair man was on time and friendly. He thoroughly explained the problem. There was no pressure at all. It was overall a great experience.

We moved into a house in early May. When the temperatures rose during the month, we noticed the A/C was not quite keeping up. I called for an appointment and they were pretty booked up, so I scheduled a tune up toward the middle of June. A day or 2 later, I noticed the evaporator had frozen up. I called back and they worked us in within a couple days. Travis, the owner, made the service call Friday at noon. After a few questions, he quickly made an assessment and confirmed his diagnosis. He provided several options and recommended the least expensive. He did not have everything he needed, but promised that someone would be back later that day to complete the repair so we would have air over the weekend. Dylan came later and charged the unit and verified that everything was operational. It was nice to get good service at a fair price. We signed up for a maintenance plan and saved on the labor and supplies. This was a pleasant experience for a stressful and unpleasant situation.

They supplied options to replace and options to repair without pressuring us. We chose a repair options and will likely choose them for a later replace option. Very knowledgeable about the unit and the repair was correct. I would recommend them to others

Two thumbs up.

They did a fantastic job from start to finish! They're honest, dependable and quick. I've used the company for over 6 years and they've always done A+ work. I've referred many friends and neighbors to LCS and they've been thrilled as well. It's awesome to find a service company I completely trust!

It went well

Fantastic! Our A/C began working immediately after the technician returned later in the week.

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It was kind of expensive. I would give them an A. It was a tough job and they got the job done. It was not an easy fix. They knew what they were doing. They were qualified, and they were competent. They gave us a fair price. It was fair, that was part of the reason we left another company because they had a better price. They called head of time. I would use them in the future.

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They have never done me wrong or broken anything or anything like that. I have just had a good experience with them.The price is pretty reasonable. Responsiveness is pretty good. They are always on time, that has never been an issue. I think they are pretty professional.

Called LCS on a Friday. They literally had someone at my house in an hour. I was able to go home and meet him on my lunch break. He cleaned the sensor on the pilot and had me up and running in just a few minutes. I couldn't be happier. The tech was a really nice guy. Took the time to explain exactly what happened and was out the door.

I refer them to my clients and I have used them for about 5 years. They are a smaller company. They have great prices and they are responsive.

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They were very thorough and did a great job!!

LCS installed the last one 5 years ago and it was leaking. It needed to be replaced, and it was still under warranty. LCS handled everything within 24 hours - including acquiring a replacement unit at no charge, and performed the installation same day. The leaking unit was removed the next day, since it was a 75 gal unit and needed more people to remove it. They took extra measures to protect the carpet & floor as they removed the huge, leaking unit. Workers were very professional and friendly as well. Always happy w LCS, they are the only call we have to make and they work fast. Extremely satisfied.

So far, it's good

I've been using them for several years. They are pretty competitive on price. They are kind of like a small town provider; you get to know them, you get to know their service technicians and they seem to have people who stick around. You feel kind of like they're partnering with you on your equipment.

Came out on a Saturday. Got here in a hurry. Fixed my 24 year old A/C unit and got it running again in no time. They're awesome. Another fantastic service experience. When my air conditioner does die, they'll get the call to replace it.

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