Culligan Water Conditioning of Indianapolis

Kim came out and explianed how the water softner system worked, and did a water test. The water test showed what was in the water. Kim the explained about the drinking water system, which would make the drinking water even much better. Kim said they could even hook the system to the refrigerator for clean, clear ice. Rick came out to install the two systems, he had no trouble with the water softner system. The drinking water system was no trouble to hook up to the sink, but he could not hook it up to the refrigerator. So we do not have the clean, clear ice cubes or drinking water. Once the systems were installed no one has checked to see if every thing is ok. I may be returning their drinking water system, I didn't get what I expected. .

I contacted Culligan to have someone come out to discuss the possible purchase of a water softener. The representative was on time and very professional. Of course, she ran a water test. I was expecting her to say how awful my water was but that was not the case. She indicated that my test showed that the "hardness" of the water was very average for the area. She showed me the different options, but based on my needs, I felt that she recommended the appropriate unit. She did not push me into a purchase and gave me several options on how to purchase or rent, if that was what I wanted to do. We ran over the figures of renting vs. buying a unit. Based on what my future intentions are, I opted to purchase. I would definitely recommend Culligan. There was no pressure to purchase or rent. She made me feel like I was the one who was making the decision, which hopefully I really was. : ).

Since I have a Culligan softener I decided to give them a call. Dan Brown came and examined the unit. Mr. Brown told me that we purchased our unit in 2002. Our unit has a life expectancy of 15 years. Dan tested the unit and stated that it is in good working order. He then asked me if unit was giving us soft water. I told him yes. Dan said our problem was some type of crack in storage tank for the salt. He told me call office and schedule a time to install new tank. Installer called on Friday to conform time between 8-12 am. on Monday. He arrived at 9am on Monday and installed new storage tank. Installer was prompt and courteous

It went very good. The osmosis system did develop a leak, and the replacement system they put in my water softener was not working, but they did come back and fix all the problems. They were very attentive to making sure that they were completely repaired. In the end, I was very happy with the work.

The key to this problem resolution was that the old owners did not understand the importance of making customers happy and understanding their problems. The new owners do and we are happy to use their equipment.

My water softener was leaking and since it was a Culligan softener I called them. I called on a Thursday and even though I explained that it was leaking onto the floor and carpet, they said this was the earliest they could come. I called back and questioned this again and was told the same thing. So I had to pay a plumber $68 to come and turn it off to stop the leak. When I called Culligan again after the plumber had been out, I talked to Melissa who was helpful and she mentioned that they do have emergency service and could not explain why this had not been offered. She was professional and offered to take 50% off their normal cost if I wanted them to come out. I decided that seemed fair and they came out. For the most part Paul seemed OK but he did mouth off to my wife a bit when she was trying to explain how we lost water pressure in the house when he was working on the unit. He said that the inlet valve was broken and would need to be replaced by a plumber. He did get the leak repaired but could not turn it on until the valve was replaced. So another call to the plumber for another $68. Upon inspection, the plumber said the valve was not broken and if it was broken, it would just turn and turn. In fact it was fully operational. On his write-up the plumber said it was stuck but not broken. So Culligan cannot tell the difference between a broken or stuck valve. Paul turned it many times while he was here. Paul also asked if I wanted to file a claim for the water damage. I had decided not to until I got stuck with another plumbing bill. I then talked to the service manager, John Cox, and he said that cutting their service fee in half was all they would do for me. I then said I would not be using Culligan in the future and hung up. So because Culligan did not take care of the leak in the first place, I had two additional plumbing calls for $68 apiece, not to mention some water damage. The only reason that my ratings are not worse is that Melissa was professional and they did finally repair the unit.

Customer service was bad, I was disrespected, basically called a liar about the scratch. I was promised extra bags of salt for the inconvenience and haven't seen them. All in all I would not recogmend this company.

After 10 years our Culligan water softner needed to be replaced. While I was disappointed at the need for a replacement in only 10 years, I like many features of the Culligan water softner, such as its very soft water with extremely low use of salt. This makes it extremely healthy for my family so I wanted another one. After installation, we noticed pipes sweating heavily, so I insulated the pipes. Soon thereafter we still noticed major water runoff. The water runoff was so bad, it damaged the drywall in our garage, needing it to be replaced. I called Culligan for a service call. They promptly replaced the pipes, with a completely different kind of pipe AND coupling. I found out that the pipes and couplings originally used were KNOWN to be defective. The company, however, instead of contacting all customers with these connectors, are waiting for them to fail. I was told this by an honest Culligan representative. The company was very concerned about the damage to my drywall. They took pictures and asked me to sign a waiver of claims after the work was done. Most people would probably sign the form thinking it was part of the normal work process. It was not the standard form saying “work complete.” My painter fixed the drywall at a very small cost to me, as part of a larger project, so I did not feel right charging Culligan for the damage. That being said, asking me to sign a waiver was extremely unethical. Most customers probably do not know what they were signing. Culligan should actively seek to replace the defective parts and not wait for them to fail. I am glad it was within my warranty period.

They came out on time, and explained the workings of the system we had. They showed me what he replaced, how they replaced it, etc. The rep was very courteous, and explained all questions we had, and was done within 45 minutes. Paul Pruitt was the service rep and he did an excellent job!

Overall, they were very customer oriented. We had excellent service. They did a great instillation job and we are very satisfied with the product.

Great, Kim was a excellent consultant.

Arrived as promised even when the driver had an emergency to attend to, he still made the trip to my home first. Carried 12 bags of salt from the driveway to the basement, and only put in softner the amount that was needed to run the sytem appropriately. Left behind no mess either.

They are a franchise but they seem to be mom and popish. I rate them high overall.

The Culligans were referred to us by another water conditioning company. I have never experienced this level of customer service. They did an AMAZING job.

Because we had an alarm going off in the middle of the night every other day, a Culligan salesman had told me to call the service manager directly. I did so, service manager was rude and unhelpful asking "what did I want him to do?" and "no he could not help schedule service any faster." At this point I admit I did become exasperated with him and let him know that what I wanted was for Culligan to stand behind its product and help solve this problem and maybe as a gesture of goodwill do the service call as a warranty call. He refused every one of thses requests and I had to call the appt desk myself (he did not even transfer me). Took over one week to schedule an appointment, explained I needed first call or early morning appointment, they showed up at 12:40. While the "unit" is now "fixed" in that the alarm has stopped, unit now regenerates every 3 days manually, and the aqua sensor we paid a premium for is not connected. Note that this unit has never worked well and neither the two different repairmen nor the salesman can explain why we still have hard water deposits all over our fixtures other than the sensor wasn't regenerating enough and it "should be okay now" btw, it's not.

I thought it went very well and the technician had good knowledge and experience.

They charge $7 a bag and $4.95 delivery fee, but the more I buy the less expensive it is. The cheapest price is $8.99 a bag then it depends on how many I order. They were very good at explaining the program and how it works. I can either have them deliver on a monthly basis or as needed. They were helpful in explaining the cost difference and the benefits of their salt versus the salt I would buy at a supermarket. They called to remind me of the delivery. The gentleman showed up when promised and did what he was suppose to do. They also check the system as part of the delivery service, along with loading the salt into the softener.

The service tech, Paul Sparkman, arrived within the time he set up with us earlier in the day. He performed the necessary service very effeciently and professionally. He was polite, friendly, and competent. I know this may not seem "over the top," but I wish every service technician was this good!

The thing that irritates me the most is the lack of customer service. If you have a complaint there is no one to complain to other that the receptionist that answers the phone or the service person. I am done with this company.

They have done an excellent job and have been responsive in honoring their warranty.

They told me the softener couldn't be repaired because it was too old and he quoted me $2800 for a replacement system. It turns out the system was just unplugged, once it was plugged in and the prongs were cleaned off, the system worked fine! I couldn't believe he didn't catch that.

Initially got information at the annual Indy home show and then researched the Internet for additional information. Although Culligan was much higher in price than the competition, the sales pitch of un-paralleled service leaned me toward Culligan. The salesman, Paul L. called after the home show and said I would still receive the home show discount on a display model that was at the show if I bought right now. I had pretty much decided anyway so agreed to it. The installation had to be done within the next two days of purchase to get that price also, so I agreed to take a half-vacation day for the Friday installation. On the day of installation, the installers called and said they were running behind schedule and would be a couple hours late - said not a problem. They then called back later and said they were even further behind and wanted to push the installation off until the following week (apparently the installation isn't that important to close the sale). I had taken vacation time for this and declined the request. The two installers showed up about 5:30 pm and were very professional. They apologized for the delay and jumped right into the job and were finished within 2 hours, leaving the area exactly as they had found it. Kudos to the installers. Culligan offers a free salt program for the first year after installation and then continues the program for a monthly fee after the one year. I initially told my salesman that I wasn't interested in the program, but then changed my mind a couple months later. I called Paul and inquired if it was too late to take advantage of their program and he indicated that it was no problem and he would stop by to sign me up. I called 4 additional times and never heard back from him. I finally gave up and dropped it. I e-mailed the salesman the information for the gentleman that referred me for the system and he has yet to hear or receive anything from Culligan. I am happy with the way the softener operates but would recommend going with a less expensive system because all you're paying for is the perceived service.

It was great. The service man called me about a half hour before he arrived. He did the work quickly and cleaned up after himself. This is the first time I have needed service and it was great.

Our ancient rental unit stopped working and was judged by Culligan to be unrepairable because there were no parts for the out-of-manufacture type of valve in it -- by name, a Fleck valve. We talked to Culligan and other vendors and decided to replace our Culligan rental system with one purchased from a Culligan competitor -- which we did. Culligan removed the old unit, which their man said was junk, except for the brine tank, which is still in use as a rainwater collector. Unfortunately for us, Culligan claims that the (junk) equipment was never removed and continued to bill us for the rental (which was unrepairable and would not have been operational had it not been removed) despite our best efforts to get someone to listen to reason. Ultimately, we were sued by the debt collector and have counter sued the collector and Culligan. While we are absolutely sure of winning this, the fact that my credit rating was damaged and we had to hire an attorney, all because Culligan relied on their faulty record-keeping and stonewalling instead of common sense and reasonable discussion, is my reason for filing this bad report.

Culligan men were very nice and punctual. They worked out a reasonable handling fee too remove the old softener. We purchased a new one from them and we're happy with our choice and with Culligan. We also purchased a service agreement with them. We worked with Steve York , a manager, and he was on site with the technician.