Benjamin Franklin Plumbing - Indianapolis

They were a little pricey, but the job came witha warranty and the work was proficient. They answered all of my questions. I do not like however that my fence was broken. I even called them and told them about it and thye never returned my phone calls or offered to replace my fence. The work was good, but I am displeased with the damage to my property. For the price that I paid to have this work done, they should replace my fence, since they are the ones that broke it with their bulldozer.

they came on a sunday night, "fixed" my toilet and then the next morning we had to call them back .The lady that I spoke with the next morning told me that their work was not guaranteed and that we would be charged an additional service fee and whatever the plumber would charge to fix the toilet. I told her I wished to speak with a manager of some kind and she told me should would have someone call me that same day. By noon I hadn't heard anything and called back. I was able to speak with another associate and she talked to her manager and they did send someone back out free of charge but by that time the hassel of it was just overwhelming.

A repair person from BF came out and fixed my leaking outdoor faucet.

I have nothing bad to say about the experience but I also can't give a five star rating because of the cost (which was taken from a book of services so it was not set by the plumber doing the work). The plumber arrived on time and was very professional. The work requested was completred with no problems or concerns since then. I would have no problem with recommending Ben Franklin.

The salesman came and gave me a quote for work to be done. When the workmen came they did not do what the salesman said they were going to do and put a cheaper product in and charged me the same. I was not happy about it.

Very good experience, fixed the problem quickly and left the area cleaned and back in place.