Mathew Appliance Repair

This was a rather pleasant experience. The technician was knowledgeable, courteous and professional. I'll have no problem hiring again in the future. The price was reasonable.

John is the epitome of professionalism. His work was efficient & our impression is that we received quality work from a qualified individual. He answered his phone, confirmed appt 2 hrs before arrival (he even called the day before to see if the day & time worked for us) We are going to recommend him to all our neighbors. Its nice to know that there are good, honest, quality and ethical repair companies still around. We highly recommend this company and especially John.

dryer made a metal vs. metal noise...washer......could not diagnose agitating while filling because it wouldn't do it, but did notice the agitator wasn't working, Replace a part, and gave me an option to replace another part preventatively, which I did. Very pleasant and professional.

Excellent, will use again and reccommend to others.

The washer would not drain or spin. A phone call to the company was made requesting assistance to decide if we should repair a 10 yr old washer or replace. After checking new washers we decided to repair so call later in the day and left a message (past closing time). Mr Mathew called back the next morning. He came that afternoon. He diagnosed the problem-the washer wouldn't drain or spin- as a defective switch and promptly replaced it. The cost was less than what Sears wanted for a service call. We mentioned we had a problem with the dryer squeaking. He took the time to check the type of pully it had and replaced it with a roller and a new belt. His knowledge of the type of dryer we had was helpful in fixing the problem quickly and inexpensively. He shared some helpful information with us and we were grateful to have the problem with the washer resolved as well as the dryer squeak which was annoying. We would definitely hire him again.

John was professional, replaced defective coil with a part that worked and did it in a timely manner.

Called me as soon as the part arrived and then came over and installed it. I am going to use him in the future.

He wasn't able to commit to a time when I called for appliance repair, though I had told him when I was available. He was not willing to make an appointment to come to my house. The whole thing was bizarre that he was unwilling to make an appointment. I was giving him large blocks of time.

John figured out the problem right away. It took less than an hour to fix.

John assessed the problem, ordered the part (motor), scheduled the repair service, replaced the motor and other needed parts. He was a little late for the scheduled time of the repair service.

Great experience with this company. I would definitely hire again.

John was professional and personable, and he fixed the leak we were having with our dishwasher (the dishwasher door needed to be tightened so that it would seal). He gave us several good tips on dishwasher maintenance as well. He was running a bit late that day, but we appreciated that he called to let us know that and to give us an updated arrival time.

He diagnosed a problem over the phone, saving me $$$$ and time.

Our Coldspot Freezer, which we've had for about 35 years, developed an intermittent high-pitch whine. Because of the age of the appliance I was concerned that parts might not be available. Mathew Appliance Repair was able to locate a replacement fan motor and install it without any difficulty.

They originally determined that the refrigerator needed a replacement part. They ordered the part and returned to install it. They were prompt and repaired it as they said it would.

He did well... fixed the problem. One of the things that I liked is that he asked in advance the make & model to ensure that he would have required parts.

Diagnosed and made repair within 30 minutes. Very professional and personable.

The service was quick & professional. He had definite opinions on what we should do as for replacement options, so that was good information to consider when we decided to replace our dryer instead of repairing it (even though we didn't heed his opinions, at least we knew our "risks"!).

Called the phone number listed at 11 AM and phone was answered by John. I explained that I have a refrigerator that is having some problem keeping my food cold. He asked for my phone number and said that when he calls back he would like the make, model and serial number of the refrigerator. He called back only two minutes later. All was great up to this point. He asked if I would be home today and I said I could be after 3:30 PM. He said he might be able to come by but would let me know. I explained that I was also available on Friday after 1230 PM. I did not hear back until 2:52 PM (at this point I was about 20 minutes from my home and also did not hear my phone ring.) He left a voice message saying that he could be at my place by 3:30 but would have to know right away if that was okay. I called back at 3:09 PM and explained that since I had not heard from him earlier, I went out to run errands. He said that he was just trying to work me in which I totally understood, although I felt it was odd that he did not immediately ask if he could schedule an appointment with me for Friday so I decided to take the initiative and ask if he could call me and let me know what time he would be able to come on Friday. He informed me that "it would be like today" and that he could not give me a time because he was not sure when would work for him. I said that I really would like to have an appointment set so that I could plan my day but that was not something John was willing to do. Instead, I just said I would go ahead and try to reach another appliance repair person with whom I could schedule an appointment time. It was just odd that he could not accomodate me as a scheduled appointment time but rather expected me to keep several hours open just in case he was able to come consult on my fridge problem. I provided a grade of "A" for responsiveness because the 2 times I called, he answered right away. However a "D" for overall experience and professionalism because of the fact that I was not offered an appointment time. I never felt as though my time was valuable, only his.

He was helpful over the phone, and came at our convenience. Work was done efficiently , without a mess. Since then it has worked like a charm. He also recommended a microwave repair person for us, who performed excellent work. Not only am honest, competent repairman, but a 'good neighbor'. Willing to advise in other areas at no charge. On another occasion, he walked me through a problem, so I could fix it myself. This man has his heart in the right place.

He came on the day I called and fixed the dryer. It took him about 30 minutes.

John schedule an appointment and arrived promptly. The ice maker on the refrigerator had been replaced by another company a few years ago. The water feature was not working. The fill valve had to be replaced. Now the water is working properly.

I called on a Monday morning. He was able to schedule an appointment that afternoon.

It went very well. John is very personable and we could tell that he had a lot of experience. We found him to be very honest, explained what was wrong, what he would do to repair the washer, etc. He saw something that didn't make sense to him and he consulted with a colleague. He told us what he was going to do and if it didn't work there was one other thing that could be wrong and he told us how he would approach fixing the issue if what he did didn't work. He was right on, because the first fix was what was required.

Good communication, punctual & knowlegable