Perma-Seal Basement Systems

There were certainly some bumps in the road between the first and second job because we obviously hoped that the first job would fix all our water issues as the spillover problem was the only one we had experienced prior. However, after talking with many of Perma-Seals representatives, we got a fair resolution to the second problem as well.

This is the second time I've used Perma-Seal and I am very pleased with the quality of services they provide. The first time I used them (October 2009) was to install drain tile to waterproof my basement. I called Perma-Seal to get an estimate for work that I needed done prior to remodeling my basement. The estimator showed up on time and provided me with a thorough quote and also provided some helpful suggestions to consider. Before I signed the contract, I was told the specific date on which the work could begin so I could plan accordingly. The installers arrived on time and installed a new sump pit, sump pump and window well drain in about three hours. They used a basement window to enter and exit and transport any equipment and materials they needed which avoided tracking dirt through the house. They also neatly patched the concrete floor where needed and cleaned up when they were done. It was obvious that the installers were very experienced in their trade. Based on my experience with Perma-Seal, I highly recommend them.

Performed on time and fixed leak in basement

The evaluation & presentation was very professional. I felt somewhat pressured to sign a contact during the sales call.

Very smooth project. Not bumps or issues. Very pleasant staff and technicians.

The other company offered a ram jacking service and that is why we went with them instead. I would not hesitate to call them again in the future.

Very professional, clean and punctional, quick job. Could I have saved $50 calling around and not going with the "name-brand"? Maybe, but the job was done well and done quickly. I would definitely use again.

Asked for call back from their website. Got a voice mail the next evening saying they were about to close for the day and I should call them. Called back the next afternoon and was on hold for about 15 minutes before I hung up. Business must be good but not good to make a customers wait that long.

They were nice and professional but they wanted to do a complete remodel in my basement and floors at an estimate of $15,000.00, of which I though was high and didn't need this much flood prevention.

They were very affective, efficient and did the job at the estimated price.

We got an estimate for their basic service of waterproofing our basement and in our case the initial estimate included an assessment that we already had a sump pump. We were told it was old but functional by the house inspector when we bought the house and the Perma Seal estimator agreed with this when he looked at it. We accepted the proposal and proceeded with having our basement torn up for their waterproofing, and only THEN did they figure out that this supposed sump pump was NOT a sump pump but a flow regulator between our house and the main sewers. This error in the initial estimate resulted in a lot higher cost and trouble getting the job competed - plumbers had to be hired, city inspectors had to be coordinated to verify work met code, etc. Some of the plumbing cost was waived, but not all and in general there was not the appropriate response from Perma Seal in dealing with all the extra change, stress, etc., that resulted in the larger, more expensive scope of the job when this "not a sump pump" issue was discovered. The work crew was great and efficient when doing their part, they cleaned up as expected, but overall this error in assessing our basement for the estimate left us very frustrated with their service. There was some water discovered in a part of the basement after they did their work (a hard rain a few weeks later) and we contacted them and they did take care of it in accordance with their guarantee. We have been satisfied with the basic waterproofing product.

It went well. Workers were very efficient and they were done in about 6 hours. I even received a certificate for 2 free hours of basement cleaning which I will definitely use.

The salesman was very knowledgeable and professional. The workers showed up on time and did their job in the expected time frame.

everything done as promised, done quickl, whole job was done in two days and left the basement very clean

Overall, everything turned out really well. They did everything as we would have hoped. We were very happy.

They did a great job. We have had lots of rain since then and no problems.

Everything went very well. They scheduled us in very quickly. They're very responsive. We've had them out a few years ago to look at something. They nicely told me that they told me that they didn't need to fix anything, so I appreciate their honesty.

From the time I called,to the day of completion I am very happy.

It's been over two years and there has been no leakage at all. We are 100% satisfied. The worker was punctual and professional, and there were no surprise charges or pitches to buy additional service.

The 2 workers arrived at the time I expected them (even a little early). They called ahead to be sure I was expecting them. One of the men dug down along the foundation outside the house all the way to the footings by the crack in the finished area. The other man worrked in the basement in the unfinshed area applying apoxy to the crack in such a way that it filled the crack completely. Then he went outside and worked with the other man to complete the repairs on the outside. They then filled in the hole outside and cleaned up inside. The inside repair left an odor in the basement for a day or two and the outside repair left a small mound of dirt. Both of these were things I expected -- they told me ahead of time to expect them.

Dan the salesman was very pleasant and professional, explained the process and services thoroughly. The installer was quick, pleasant and polite. A great experience with this company

The are expensive but they do quality work. We required a customer service follow-up and they came out the same day and were quite responsive.

We got several free bids from other companies and ended up having another company do the repairs. We were very satisfied with the other company.

Perma Seal came to make the repairs and found another crack in the foundation and included that in the repair process. I was given a discount in the price and they finished the work in just half a day. My house went on the market soon after that repair and I sold it in four days. PermaSeal has always been a good service provider. I would definitely use them again and have recommended them to many others.

We liked them. They were good. It was a good experience working with them. We spent about $300 on the job. We will use them again in the future.