Perma-Seal Basement Systems

Kevin took him time explaining what he saw, what he would recommend, and was helpful in explaining how and why Perma-Seal would do the work they way they would.

Excellent! Very thorough and detailed inspection and remediation suggestions.

Excellent. The instruction was clear what prep I was responsible for before Perma-seal came to do the work. The clean-up of concrete sanding was good. When I suspected an issue-prompt responsiveness. Mike Vecchione made the whole process easy during a time of uncertainty.

We had to wait 4 weeks for the work to be done due to their scheduling, which was the only downside. The crew was there on the designated day, on time and got straight to work. The foreman explained everything that was being done and asked several times if I had any questions. He kept me informed throughout the whole install as to what was being done. The crew was very respectful of our home, kept it as clean as possible and left no mess other than the expected dust from breaking up the existing concrete. It's only been a week since the install, but the existing water leak is completely gone and we are more than satisfied with the work itself, and all PermaSeal employees we dealt with.

They had promises they didn't keep, they had that kind of type of thing so I was really satisfied with them at all. They were fine at the beginning then at the end they had insisted that they didn't cover windows after they told me that they were going to fix the problem. Get the hell out of business, they could actually follow through on what they promised and make sure it was done right and if that wasn't the case and I needed something else then they shouldn't sold me new windows, installation of new windows they should have done something else.

Very well. Problem quickly diagnosed. Battery replaced. Maintenance explained. The tech specialists was very efficient, kind and informative

Very professional and willing to educate us on the issues and options.

Went very well. On time and cost as quoted. Very professional crew an installation.

Michael Vecchione showed up on time, did all the checking, and gave an honest and professional assessment. He was punctual, intelligent, and professional. Also, helped create future service plan that's actionable and with concrete dates.

My estimate appointment was scheduled between 12:00 pm and 4:00 pm, a 4 hour window. At 4:00 pm I called to find out where the estimator was. The lady on the phone put me on hold and called the individual that was scheduled to preform my estimate. She came back on the phone and told me he was running about 2 and a half hours late. When I asked if they had any intentions on calling me to let me know, she dismissed my question and only offered to re-schedule or accept the new 6:30 pm appointment time. I decided to wait another 2 and half hours. When the estimator came out he was unapologetic and very disorganized. I explained the service I wanted done (concrete lifting) on my driveway. He then offered another service (concrete crack repair) which was fine but I asked him to give me two separate quotes. After taking some measurements and working up the paperwork, he came back with one quote including both services. I then asked him about a separate quote for just the concrete lifting and he explained that they only come out for $1,100 or more services. The concrete lifting was only $779 and I would have to also include the concrete crack repair or pay extra for just the one service. The $1,100 minimum would have been great info upfront. I wouldn't have wasted 7 hours of my life.

Person came out and explained more than I actually wanted to know. But that is not a negative. He was thoughtful and thorough in his processes. Someone who works there, when she heard I used Perma-Seal, asked me to share my experience since I told her it was so good. Glad to share my experience. New to review writing.

Quite well. Plumber was professional and on-time. Did good work and there were no surprises in pricing. They no longer offer a big deal like the one I used. Too bad as I'd be more likely to utilize them again (I own several rental properties).

It went very well. When I called in and got the information from Angie's List, it was taken care of right away. I had more work done but they did give me the $50 discount. The total cost was $150. For punctuality, they didn't hold me up. They were very professional.

Work not done. I purchased Deal for $50.00 toward plumbing services on 6/28/16. I thought I would use the Deal for an estimate on what could be done to repair an older Kohler tub/shower faucet. A plumber came on 7/11/16, and said he would look for parts (took picture) or purchase a new replacement. After several weeks I inquired and was told the plumber quit and another plumber would be sent. The second plumber came on 8/4, took a picture and said he would call. We do not need this shower but we like to have things working. My last call was about a week ago and I was told I would receive a call in 24 hours. Since I have not received a call I am puzzled what is going on. i have had excellent service for basement systems. They did come back and fix the problems that I spoke about previously. I appreciate that they came back out. They did go and check supply stores and they were able to tell me that I need to replace my faucet and they would have to remove tile from the wall.

No show on the appointment. Called to find out why no show, they said they would call back in 10 minutes. They never called back. It should have been a red flag when they cannot do repair work the same day of the estimate. I would waste 3 days if I wait for them. No show, second attempt at estimate, and finally a third day for repair.

It went very well. They had tear a corner of our basement out, and take out a bunch of shelves. They did that in a very nice way. The estimate was very reasonable. Another company recommend them to me.

After we paid our deposit on a $2000 crack repair contract, Perma-Seal sent out a new rep who raised the project another $5600. Despite the added cost to “do the job right” our existing perimeter drain was filled with expanding foam and blocked. This was never fixed. The crack repairs also leaked. The first two rounds of leaks were addressed under warranty work. After several complaints about the perimeter drain a Field Supervisor finally came to investigate. Then, all communications stopped. We were never contacted with resolution about the drainage issues. And, even though more leaks were reported, no warranty work was ever scheduled. A lot of out of pocket money was spent fixing their work. And we still have flooding/drainage issues to deal with. It is ironic that Perma-Seal convinced us to add a $1400 sump replacement as our pit “filled up so quickly when it rained.” But, after the repair work no water ever entered the pit even during a huge rainstorm. They would not admit their work had any impact on the draining, even after viewing plumbing camera inspection images of the drain line. The work crews were nice enough, but the rest of the firm is unresponsive and dismissive. The Perma-Seal team did eventually work on remediating the leaks after repairs were completed. They did move all water sources (downspout, sump discharge, etc) even further away from the foundation in order to not place unnecessary hydraulic pressure on the repairs. We are now down to some minor weeping. We consider the scope of work complete.

Perma seal was booked to come to my house to look at an on-going seepage issue. No show and no call from them. I called and left a message and so far, no response. As I was looking on Angies List for a phone number to call for Permaseal, I noticed a lot of good ratings submitted by "UNKNOWN". How is that possible? And how do you explain that Angie's List?

They came out in march to start the work. I was originally told all I needed to do was move my washer and dryer. When they came to start the work, they told me I needed to get the carpet removed. I paid to get the carpet removed and rescheduled for them to come back. Upon their next return they then advised me to get the tile removed. During my first appointment I was never told to remove anything but my washer and dryer. After attempting to speak with the company about my concerns, they have not returned any calls. I gave the company a down payment and now no work is getting done. I have been trying to get this work done since March and it is now the middle of June. I feel like once they got me hooked and received the money they dropped me. I have a contract with the company and they have not started any work.

They did a complete system clean out, removed the broken and poorly set bubbler pot, and replace it at no charge. They also adjusted the arms on my sump and tested to ensure it was working properly.

We got what we needed, but it was a difficult working relationship. We had to call them back for almost everything.

I thought they were a little high priced for what they did. I have been using them for a while. The staff treated me fine.

They were very professional. They did great work. They had a great attitude and the prices were reasonable.

Permaseal hit and cracked our sewer pipe in 2 places under our basement floor while jackhammering to install drainage tiles in 2013. This fact in their own notes. The Permaseal plumber verbally told me that the cracks would not be a problem since the cracks was on top of the sewer pipe and sewage could still flow out from our house. The Permaseal crew manager also told me not to tell our village inspector about the cracks because it would "severely delay their work". I unfortunately listened to them both and said nothing. I now realize how fraudulent their statements to me were. In the next 2 years our basement received sewer water in our basement due to sewer water backup, something that is common in LaGrange, IL. The sewer water came from one of the places where Permaseal hit our sewer pipe because all our basement plumbing is not directly connected to the sewer and one of the cracks is the weak spot. Permaseal is in the business of plumbing & sewers and they knew that a cracked sewer pipe is a big problem in my area. I contacted Permaseal in November of 2015 about this issue. They came to my house and confirmed there is a large crack, but somehow concluded that this large crack could have not been from their jackhammering. After this visit, I wrote Permaseal a very detailed history of this fraud and disagreed with their findings. Permaseal decided not to reply to my detailed claim which was sent to them by email. (they may have realized that I cannot file a claim with the BBB since this work was done 2 years ago...) There was no way to know these cracks would cause a problem until the Lagrange sewer system backed up, which was over a year since their work was done. This is why I am writing this review. A damaged sewer pipe in our basement will be a problem during a sewer backup, as we experienced 2 different times due to the cracked sewer pipe in the next 2 years. I was completely taken advantage of as an uniformed consumer. I am embarrassed that I have done business with Permaseal.

Inspector (Robert) showed up right on time and walked us through the process of what he was going to do. He asked me to accompany him so I could see exactly what he was doing. He was extremely knowledgeable and experienced. He found the problem in short order and we agreed on a plan to move forward and correct the problem. No high pressure sales pitch...only a good discussion of the options. Purchased a new pump and they installed it the following day. Highly recommend using them for any similar issue you might have.