About us
Business highlights
79 years of trusted experience
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Family Owned & Operated
Emergency Services Offered
Eco Friendly
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.7700 Reviews
Showing 401-425 of 700 reviews
Nicolette K.
02/2013
heating & air conditioning/hvac
+ -1 moreWent very smoothly from start to end. Very thorough!
Description of Work: Had a 20 point furnace check up.
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Yes, I recommend this pro
$59
Response from One Hour Heating & Air Conditioning
Katherine T.
02/2013
heating & air conditioning/hvac
+ -1 moreFriendly serviceman - Explained everything throughout & showed me how to change the filter. (knowing nothing about furnaces - I had to trust him)
Description of Work: 20 pt heater/furnace inspection replaced capacitator replaced unit and added club membership.
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Yes, I recommend this pro
$326
Response from One Hour Heating & Air Conditioning
KENNETH W F.
02/2013
heating & air conditioning/hvac
+ -1 moreWonderful job - on time - very nice to deal with.
Description of Work: General cleaning of furnace.
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Yes, I recommend this pro
Response from One Hour Heating & Air Conditioning
Michael J.
01/2013
heating & air conditioning/hvac
+ -1 moreEd, the technician was very knowledgeable, courteous and professional. He showed me a drain T that had broken during the inspection and told me they would replace it at no cost. It took almost a month because the manufacturer didn't stock the part and Ed found the parts to make a replacement. I think they went beyond the norm to make things right and will definitely use them again.
Description of Work: Annual safety inspection of two furnance units including the use of a special high resolution camera on the older of the two units. Both units were inspected and cleaned. The Technician, Ed, explained everything he noted during the inspections in simple terms. Everything was handled very professionally.
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Yes, I recommend this pro
$99
Response from One Hour Heating & Air Conditioning
Sean S.
01/2013
heating & air conditioning/hvac
+ -1 morethis furnace was well past the cleaning stage, it was time for a new furnace. I called to set up an estimate and there sales rep. was helpful. I am happy with the price quoted. I am having mynew system installed as I write this review. to be continued after installation completed. Sean
Description of Work: furnace inspection, and cleaning with view of condition of interior furnace parts with a camera.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$59
Response from One Hour Heating & Air Conditioning
Laura W.
01/2013
heating & air conditioning/hvac, air duct cleaning
+ 0 moreAside from them being late the service was great and I ended up purchasing some duct cleaning they had on sale along with blower cleaning for my furnace. I would recommend them and use them again.
Description of Work: Service Tech was great
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$300
Response from One Hour Heating & Air Conditioning
Jennifer S.
01/2013
heating & air conditioning/hvac
+ -1 moreThey wore booties over their shoes, so they wouldn't track in any dirt. They also were very helpful in letting us know exactly what we needed to do to take care of our furnace in the future. I would use them again next time.
Description of Work: Very professional
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$98
Burton K.
01/2013
heating & air conditioning/hvac
+ -1 moreI paid for Angie's List Big Deal 506825, $99 for two HVAC Tune-ups Plus a 1 year Service contract from American Standard One Hour Heating and Air Conditioning.. When they came out they charged me an additional $163 to change a $10. part which took them an additional five minutes. I am a senior citizen on a fixed income and felt the charge was excessive. I asked for a refund of a portion of that charge to which they agreed but when I got the bill I was charged the full additional $163. Upon a follow-up call, they agreed to remove $88 dollars, but when I got the credit card statement, they had charged me the full amount. I am still waiting for the credit to appear. I think their Big Deal was a come-on, lost leader so they could charge me an additional charge, which was, in my opinion, excessive. I do not want to use this service again and would ask for a partial refund of my original Angie's List big deal since I do not want their 1 year service contract and will not let them set foot in my house to perform the air conditioning service in the future. I think this Angie's List Big Deal was an Angie's List Big bust and I have no confidence in this service contractor. How it ever got on Angie's List is a mystery to me and is the first time I have ever been disappointed by one of Angie's Big Deals. The company kept telling me about their "business model" and how they needed to make a reasonable profit. I felt I was being taken advantage of since I have used other service providers recommended on Angie's List without feeling like I was being taken advantage of and I might have been charged for the part, but not a minimum of a half hour labor when others charge by the quarter hour. I felt like the $99 Big Deal should have been better screened. I would not use them again and recommend that unless they change their "business model" others should do the same and look to other well qualified service providers on Angie's List
Description of Work: As a fulfillment of an Angie's List Big Deal I had One Hour Heating and Air Conditioning come out and service my furnace. They performed a routine inspection and during the inspection discovered a low voltage in my motor's capacitor. The initial visit was part of the Big Deal and cost $99 for two inspections (Fall and Spring) and a one year preferred membership. The charge for the replacement of the $10 part (I looked it up on the internet) and service time was an additional $163, which I thought at the time was excessive considering the part cost $10 including shipping and the labor time spent was no more than five minutes since the service provider had the part on the truck. As a result, I would never have these repairmen repair anything because they add on excessive (in my opinion) charges that should have just been a small additional fee because they were already on site and had the part on the truck. I felt the $99 was simply a lost leader so they could pile on additional charges for doing something that should have been partially covered by the initial fee. They did a visual inspection using a remote camera and suggested my furnace was nearing its life's end and also suggested a new piece of government regulation would force me into getting a new type of furnace going forward. They also tried to sell me additional duct cleaning. I felt some pressure, but resisted. When I called the company to complain about the $163 additional charge being excessive, they initially agreed to take off $88 in what I would call "lets make a deal". When the bill came, the full $163 charge had been added to my credit card. I called again, and they said it would take up to another 30 days to get the credit to me, even though in my initial call to them they claimed they would remove the $88 within three days. I regret taking this Angie's List Big deal because of the add on charge that I felt was way out of line with the costs involved to fix this part. I did not like the absolute refusal to be reasonable at the time of service, leaving me to have to allow my credit card to be billed. I also did not appreciate the subtle "scare tactics" of telling my furnace would eventually need to be replaced. I would not use these providers again, despite the fact that I have a year long contract and can schedule a service call on my air conditioner, for fear they would find some add on charges when they may or may not be needed.
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$262
Response from One Hour Heating & Air Conditioning
Mitchell G.
12/2012
heating & air conditioning/hvac
+ -1 moreAaron from One Hour Heating and Air was terrific! He was very professional, polite and worked very clean. He was happy to take his time and explain everything he was doing and why. I told him that, as a new home owner, I didn't know a lot about HVAC and wanted to know more. He was very generous with educating me on what the different parts of our system do and how various scenarios could play out for our 27 year old furnace. He spent about an hour onsite, which was more than I expected for a deal like this. I wouldn't hesitate to use them again.
Description of Work: We purchased an Angie's List Deal for One Hour Heating & Air Conditioning to perform fall and spring inspections/maintenance on our furnace and air conditioner for our townhome. This is a review of the furnace maintenance.
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Yes, I recommend this pro
$110
Response from One Hour Heating & Air Conditioning
Richard L.
12/2012
heating & air conditioning/hvac
+ -1 moreI will post more details after the service is performed next week.
Description of Work: I had a wonderful experience with the phone call setting up the appointment. The person was friendly and knowledgeable.
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Yes, I recommend this pro
$100
Response from One Hour Heating & Air Conditioning
James B.
11/2012
heating & air conditioning/hvac
+ -1 moreI called One Hour Heating & Air Conditioning Friday morning and was told a technician would be out in the afternoon. He called when he was on his way and showed up at the beginning of the window I was given. He first checked our thermostat and then went to the furnace. After describing what was happening he immediately knew the problem was a dirty sensor. He cleaned it and replaced it and looked over the furnace. It's great that they have experienced people.
Description of Work: The furnace would come on an after 5 seconds the burners would shut off. Our service tech Ed cleaned a sensor and restored our heat.
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Yes, I recommend this pro
$114
ARTHUR & HENRIETTA L.
10/2012
heating & air conditioning/hvac
+ -1 moreI requested an elder, experienced guy and Ed Saliner, the technician, came. He was very professional, courteous and answered my questions patiently. He was experienced so the company fufilled my request for an older person to do the service. My home is 90+ years so wanted an experienced technician.
Description of Work: Had boiler cleaned and checked, regular maintenance.
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Yes, I recommend this pro
$79
PATRICE K.
08/2012
heating & air conditioning/hvac
+ -1 moreAaron G. was my service tech. and a very professional person to deal with. Called prior to arrival and was right on time.The work was completed and the are left clean. Aaron explained how to change the batteries in the thermostat and how to changethe filter.
Description of Work: Air conditioner and humidifier cleaned and filter changed. New batteries installed in the thermostat. Purchased a box of air conditioner filters.
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Yes, I recommend this pro
$252
Alyce S.
11/2011
heating & air conditioning/hvac
+ -1 moreJeff, arrived on time, put shoe covers on before walking on the floor. Immediately went to walk on the furnace. When finished explained everything everything to me along with a written report. Price was fine, am on club membership and price equality divided over the year for payment on credit card.
Description of Work: Furnace was checked, inspected and cleaned. Removed and cleaned burners and flame, test igniter, filter cleaned. Blew out heat exchanger and coil. Cycle and test normal.
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Yes, I recommend this pro
$84
Joseph C.
09/2011
heating & air conditioning/hvac
+ -1 moreThe tech arrived about 30 minutes after we received a call from American Comforts. It took him about 20 minutes and he did a good job.
Description of Work: Replaced thermostat.
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Yes, I recommend this pro
$59
MARILYN C.
09/2011
heating & air conditioning/hvac
+ -1 moreHe was on time; he put his boots on, went to the basement and explained what he was doing. He installed thermostat and explained how to use it. Others recommended duct cleaning since it had been at least 10 years.
Description of Work: I used AMERICAN COMFORT HTG AND AC to check furnace (one and half years old) and installed programmable thermostat.
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Yes, I recommend this pro
$299
Adam H.
07/2011
heating & air conditioning/hvac
+ -1 moreI initially thought that my thermostat was causing my unit to malfunction, but wasn't sure. Technician arrived within time stated. Nice individual. Explained a lot about my system, including a diagnosis from both controls to unit itself. Completed the service check, added freon, examined and fixed the thermostat, suggested newer cost efficient filter for me to use in unit. He cleaned and inspected system and got the unit working and left in approximately 2 hours. However,original issue was still not fixed becase thermostat would not turn off the unit and the blower after reaching 72 degrees. Another technician came out the following day, dispatch was able to get him in right away. Inspected the blower and the thermostat again, stated that the reason that the unit could not be shutting down is several reasons. One might be the relay switch, the other may be the thermostat, or that the unit may need to be replaced. Technician set the thermostat at a higher temperature and waited until the thermostat turned the unit off. It did, and he initiated this twice more. However, upon his departure I set the thermostat to 72 degrees and again, the problem was not fixed because the unit would not turn off when reaching the 72 degree mark. I raised the thermostat to 73 degrees and the unit finally responded, turning on and off as needed throughout the day. My next task will be to replace the thermostat and determine whether it will shut off automatically at 72 degrees. They did contact me after my initial comments. They didn't charge me for anything and resolved the issue. 8/18/11
Description of Work: Overall service check to fix a/c unit blower not turning off automatically upon being set to specific temperature within home.
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$450
Response from One Hour Heating & Air Conditioning
Mike B.
07/2011
heating & air conditioning/hvac
+ -1 moreAfter a delay because of the big snowfall in February, they arrived on time and removed the old furnace, quickly and efficiently. They finished in 6 hours and cleaned up upon completion. We have had no problems since the installation.
Description of Work: A crack was found in the heat exchanger during an annual furnace inspection. The crack was large enough to warrant replacing the furnace.
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Yes, I recommend this pro
$4,400
Sharyn N.
05/2011
heating & air conditioning/hvac
+ -1 moreThe technician, Scott arrived right on time. He cleaned our furnace prior to testing our central air conditioning unit and thermostat.. He was very cordial as well as being professional. He was very detailed checking all the essential components of the air conditoning unit.
Description of Work: They came to do our yearly Spring check-up of our air conditioning system.
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Yes, I recommend this pro
$79
Patricia D.
05/2011
heating & air conditioning/hvac
+ -1 moreThey notified me when they were on their way. On arrival they were polite, professional and did the work in a timely manner. I have used them for more that 5 years and they are very complaint.
Description of Work: I used AMERICAN COMFORT ONE HOUR HEATING AC to check cooling level in the air conditioner compressor and blower in the house and temperature from vents
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Yes, I recommend this pro
$22
Ingrid H.
04/2011
heating & air conditioning/hvac, water heater repair
+ 0 moreThey are also known as American Comfort. The price was included in my membership. The price was fine. He gave me some tips about my on demand hot water heater. Based on his information I decided not to have it drained, which saved me about $300. They have installed all the appliances including the furnace, central air conditioning and the on demand water heater. I am very impressed with how prompt they are and their responsiveness. They are very tidy; they always put little booties on when they come in.
Description of Work: I used One Hour Heating & Air Conditioning to do the annual service for my furnace and air conditioner.
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Yes, I recommend this pro
DAVID & SUSAN G.
09/2010
heating & air conditioning/hvac
+ -1 moreThey realized that the pump they were thinking of wasn't the right size. They got the size that would fit and it was a much higher cost--almost doubled in price from what they originally quoted. They would not honor the initial price moving forward, nor would they go in between. I was willing to go in between those two costs, but they wouldn't budge.
Description of Work: We got a quote to install a boiler pump.
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Response from One Hour Heating & Air Conditioning
David M.
09/2010
heating & air conditioning/hvac
+ -1 moreThey were professional, polite and dressed well. They left everything neat and clean. So far everything is working great.
Description of Work: They installed a new furnace and air conditioner.
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Yes, I recommend this pro
$6,300
MARLENE C.
11/2009
heating & air conditioning/hvac
+ -1 moreThe work they did was okay, but I wasn?t real happy with the salesman and the way they did their billing. The air conditioner was broken, and I called them for the repair. They said if I chose to replace it instead of repairing it, they would give me a $400 credit on the new one. When they did the paperwork, it wasn?t on there. When I called to ask them about it, they told me it was included. However, as far as I am concerned that is a kind of a shady practice. I would like to see something in writing instead of just saying that it is included. We worked the numbers backwards adding it up and then deducting. I just didn?t like the way they handled that. I will not use them again.
Description of Work: I used American Comfort One Hour Heating & A/C. They installed a new air conditioner for me.
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$4,000
Response from One Hour Heating & Air Conditioning
jean E.
09/2009
heating & air conditioning/hvac
+ -1 moreWhen i scheduled the appointment the office clerk said they would be at the house at 8 a.m. sharp. i received a call about 8:25 that the technician would be there shortly. i believe he arrived around 8:40. he did perform the work in one hour, but i was late to workan additional 40 minutes because they did not arrive on time. Technician tried to sell me the "repair plan" which includes once a year cleaning of each heat and a/c. i was pretty much on board with this until he told me it would not include the work done that day. also, what added to the cost was the diagnostic, most companies deduct the cost of the diagnotic from the work. i would possibly call them again because i believe the work was done well (we will see as we begin to use the heat this fall), but i was put off because they were late and i thought the cost was too high. ***After placing my report, i was contacted by American Comfort, who has made every effort to rectify the situation. i was VERY IMPRESSED with their concern that a client was unhappy with their experience. they listened to our story and refunded our service call. we will indeed call them again next spring to look at our air conditioning system.
Description of Work: Heat was not kicking on. Technician cleaned the jets and did an overall cleaning of the unit.
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Yes, I recommend this pro
$250
Response from One Hour Heating & Air Conditioning
Contact information
3540 Swenson Ave, St Charles, IL 60174
http://www.aconehourair.comService hours
Sunday:
8:00 AM - 4:00 PMMonday:
7:00 AM - 6:00 PMTuesday:
7:00 AM - 6:00 PMWednesday:
7:00 AM - 6:00 PMThursday:
7:00 AM - 6:00 PMFriday:
7:00 AM - 6:00 PMSaturday:
8:00 AM - 4:00 PMLicensing
Bonded
Insured
Licensed*
Trade License Locale
Illinois
Trade License Expiration
10/01/2021
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Appliance Repair,
Water Heaters,
Natural Gas Lines,
Dryer Vent Cleaning
FAQ
One Hour Heating & Air Conditioning is currently rated 4.7 overall out of 5.
Sunday: 8:00 AM - 4:00 PM
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
One Hour Heating & Air Conditioning accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, One Hour Heating & Air Conditioning offers free project estimates.
Yes, One Hour Heating & Air Conditioning offers eco-friendly accreditations.
Yes, One Hour Heating & Air Conditioning offers a 10% senior discount.
Yes, One Hour Heating & Air Conditioning offers emergency services.
Yes, One Hour Heating & Air Conditioning offers warranties.
One Hour Heating & Air Conditioning offers the following services: Heating & Air Conditioning. Indoor Air Quality.
Contact information
3540 Swenson Ave, St Charles, IL 60174
http://www.aconehourair.comService hours
Sunday:
8:00 AM - 4:00 PMMonday:
7:00 AM - 6:00 PMTuesday:
7:00 AM - 6:00 PMWednesday:
7:00 AM - 6:00 PMThursday:
7:00 AM - 6:00 PMFriday:
7:00 AM - 6:00 PMSaturday:
8:00 AM - 4:00 PM