One Hour Heating & Air Conditioning

They serviced the furnace, and later I had my ducts cleaned. everything went very well, and I enrolled in their yearly maintenance program.

It turned out very well. I liked the technician because he seemed very thorough. I would recommend him. What stood out to me about him was his friendliness and thoroughness.

He did arrive a little bit late, but he got the job done. Because I signed up for the service plan with them, they tuned my other furnace for me at no additional cost. Everything was excellent and they did a great job.

It was fine and they did a cleaning of 2 upstairs and downstairs furnaces. This was for an annual tune up. We used them for a problem that we also had over the summer. We contacted them back, because they were aware and familiarity with our devices. Just one technician came out. They were responsive after we purchased a Big Deal; so that was a good turn around. They also came out and did a follow up to the work they did in the summer.

I used One Hour Heating & Air Conditioning

It well, I was pleased. He made some other recommendation that would help my heating situation.

Prompt. Provided very professional service.

thorough inspection and cleaning...did not try to upsell me....

The technician was courteous, punctual, and gave a very thorough explanation of the inspection results. My system is on the old side, and I got solid facts rather than a sales pitch or pressure to replace everything that day. They didn't treat me differently with the Big Deal, which I appreciated. (A Big Deal isn't always a coupon, it's really an audition for future projects.) I ended up calling back to sign up for the maintenance club, and I look forward to working with them again next season!

Inspection and instructions on use of never used fireplace and chimney. Will use again.

He was really nice and took his shoes off before he came into my house; he put booties on. He liked my dogs too and I enjoyed that. He worked on our furnace and it took him about an hour to do the tune-up. He told me what he did, what he thought might need to be done in the future and he wrote that on a piece of paper for my husband too. He called before he came and just let us know that he was on his way. I also want to add that he was very punctual told me what needed to be fixed and was very friendly too.

Called one hour heating a few days after buying the special. The next available time for an appointment was three weeks out. That irritated me a little, I'm guessing the Angie's list special buys are not a high priority. The technician called me on the date of service to give me a time when he would be here. He showed up at the time he said and was very professional. Put covers over his shoes, a good thing when you have light colored carpeting. He serviced the unit and explained a complicated venting system I have. He found one small problem, a capacitor near the end of it's life. Said it would be $200 to replace. I said no thanks. Looked up the part online, they range from $20-$40. Thats a heck of a markup for One Hour. I ordered it and will do that repair myself. The amount they wanted to charge left a bad taste in my mouth, but other than that it went well. Installer Art was very professional.

I purchased a big deal coupon for this company. We had an additional cost because we had them do the humidifier also. Everyone that I talked to there was really, really pleasant and nice. It was a very organized company. They called the night before to remind me they were coming. They called twenty minutes before the guy got here to tell me he was on his way. Extremely pleasant, I would use them again in a heart beat.

The technician was very friendly and professional. I bought a deal to have them come and clean my furnace, they did that and found a few problems. One was a gas leak that I feel I overplayed to have them fix, cost $100 for him to change a valve.

The company inspected and cleaned our furnace. They were very professional and thorough. They answered all of my questions and provided me with options (did not pressure me into buying anything additional).

There was an emergency appointment that occurred in my window (which I totally get). I ended up waiting pretty much most of the day for the service man to come out. The woman I spoke with was nice enough to give me a set appointment time for 4pm. The man got there about 4:15-4:20 and I had somewhere to be. So, at that point I was in a rush and somewhat hurried him along. He was very nice though!

The provider arrived earlier than scheduled, which could have been a problem had there not been another adult present. The service person seemed knowledgeable, was very thorough and explained the full inspection results. He was not pushy about possible future repairs we might want to start thinking about, and even explained some routine maintenance we could do on our own. We appreciated his professionalism and the fact that he didn't push for further (higher priced) service once he had made his first contact with us.

The service man cleaned and tested the furnace and thermostat. Then he replaced the furnace filter that I had previously purchased. He also determined that the water supply to the humidifier had been turned off, which had been done by a service man I had repair the water softener last year.

My experience with One Hour: below I will explain that the next day after One Hour was here, I called another heating company I have used before, came to do the work One Hour was supposed to do, and you will see the contrast in services. I had called One Hour to set up a time and date the week before. They called the day before service to remind me. Service was to be between 1 and 6 on Wed., Nov. 6. Luckily, I was home before 1 because the technician showed up at 12:30. I had requested they call me about a half hour before arrival and that was not done. The tech was a nice person. He removed the panel from the front of the boiler type furnace. The two plates covering the entrance to the channel pipes carrying the gas on the bottom of the boiler, and below the heat exchangers that carry the water to be heated, were so very hot the tech could not remove them. He said the company should have told me to turn down the thermostat so the plates would have cooled before his arrival. This tech thought it would take too long for the cool down so he asked the company to send someone else later. The second tech came about 1 to 2 hours later and I did get a call before he arrived. The tech's name is Ed; there is an ID number on the invoice next to his name of 505. Once Ed realized the boiler furnace had been in the house since we moved in 41 years ago, he seemed intent on convincing me we should replace it. He said (and wrote on the invoice description he sent to the company), "-- half the boiler section were partially blocked; and on the invoice left with me "several flue passages plugged." He had a mirror to look up at the heat exchanger parts and on the far left one could see soot where the heat passes by the exchangers. I asked ed if he would clean off the soot and he said NO as he would have to take the whole thing ( the boiler) apart. When the second company came (I did not tell the tech of that company that One Hour had been there the day before and not even hint that I had some concerns about Ed and his statements). The second company's tech also looked with a mirror at the heat exchangers and showed me that there was only soot on the far left and a small area toward the front - and he easily cleaned not only that area but the whole of the heat exchangers using a wire brush from below them. All he had to do was remove the inner panel (4 screws), and he had removed the gas carrier pipes. This is in contrast to Ed saying this was a problem and he could not clean them except to take the whole thing apart. Ed tells me how inefficient the boiler is: after he had turned on the gas he says see how much heat is coming out by placing one's hand near the top front of the boiler - and I said you got the front panel off so some of the exhaust heat will come out there. (And after putting the front panel on the heat was not escaping there). He also said that so much heat was going out the exhaust pipe into the chimney that you could fry an egg on the exhaust pipe. I put my hand near the exhaust pipe and of course there is warmth, then I put my whole hand, palm, on the pipe and it was warm but no way exaggerated as he said. Ed pushed 3 times, you have to get a particular person out here from One Hour (maybe the name was Glen) and he will advise you on what type of new boiler you need. By this time, it is obvious That Ed's intent is to sell a new boiler when contrary to what he is saying (and the second company evaluation) that the boiler is functioning well - old yes but working well. Then Ed resorts to telling me and writing on his report "customer will run at his own risk" and he further tells me if he was me he would not use the furnace. That is a blatant scare tactic. Ed set down in the basement and typed out his report and then reads it to me using a profound voice and emphasizing he "highly recommend not running boiler but customer says it's OK. Customer will run at own risk." By that time my opinion was that Ed was totally untrustworthy. I rather think company management and owners know what their techs are doing, and this experience reflects poorly on this company. Keep in mind, the second company did a much more thorough cleaning (including the heat exchangers that Ed said he could not do). That tech said all is in working order and he estimated the efficiency of the boiler to be at what it was rated for. My advice to anyone dealing with One Hour is to be most careful. I made a mistake in contacting them and would never even consider them for anything re heating or AC.

It was fine. The guy that came out made a thorough job inspecting the system. I had no problem with him at all.

Onehour was excellent in communications on date, time of arrival. I was called the day prior has a reminder. The two men who came to the house were extremely professional and extremely personable. Carl and Arturo (the repairmen) were just wonderful. They not only did a complete survey of my heating system, they showed it to us via televison! My wife and I were amazed at what we saw. We usually have our heater and A/C serviced every year. What we saw showed that a complete cleanring was never done, we had dust and lint to a point that it would have been a fire hazard. Carl explained to us why we had so much dust. We purchased an electronic filter that we can already tell a major difference in the dust level of the house. Onehour also had a very reasonable maintenance service that we felt comfortable in siging up with. We have FOUND our HVAC service. This is the second time I have used Angies list to find a service, with the high raitng I knew it would be good, but they were GREAT. Thanks Guys and thanks Angies list.

They explained what needed to be fixed and quoted me over $2,000 higher than another company that came out for an estimate. They were very responsive, arrived on time, and the technician was very nice.

Services were never rendered. I cancelled because I had to purchase new furnaces & air conditioners. Any maintenance that needs to be done has to be done by the company that I purchased the units from or their warranty is voided.

Everyone was very nice and professional. The fact that they call me when it is time for maintenance so I don't have to remember is huge. I don't really know anything about the heat and air but they seem to do a good job and showed me some stuff that the previous company was not doing correctly. They also gave me a good deal for an annual contract.

The technician was wonderful. He explained what needed to done and was extremely diligent in carrying out his duties. Each and every time he entered the house he put on booties.