APEXteriors

They dealt with my insurance company after my initial claim. The roof looks great, and the workers cleaned up well. They seem to specialize in storm damage.

Our house sustained significant hail damage to our roof, siding and window casings in April 2010, and after interviewing several general contractors, we decided to hire Apex to do the work, based upon their reputation, BBB rating, and the personality of the representative we met with initially. The Apex rep met with our insurance adjuster and the work was approved. Apex was very helpful in explaining the process, going over materials, and working on our time line at the start of the process. Unfortunately, after the work was approved by the insurance company, everything that could have gone wrong did go wrong. First, not only did Apex fail to pull any work permits (despite assurances that they would do so), they were also not licensed by our city to perform the work. We did the research ourselves and had to make several calls to Apex to make sure they obtained the proper permits and licenses before work could begin. Next, we scheduled the work to be done on a particular date and my husband stayed home from work to make sure the job got going properly. No one showed up, and no one responded to our calls and messages. After an entire work day wasted, we received a call (early evening) telling us the crew would show up the next morning, so I stayed home from work the next day. Again, no one showed up, no one responded to our calls. After several messages left, we received a call from a manager who said the crew was on its way to begin work on our siding within the hour. The crew showed up several hours later (mid-afternoon) with no materials. They left, and returned again several hours later with the wrong materials. Work was not able to begin once again. The job was rescheduled again for 7 a.m. Saturday morning. On Saturday, the crew was on time, but again with the wrong materials. After waiting almost an hour for the project manager to show up, and leaving several more messages for him on his cell phone, the project manager finally called us back and admitted he was an hour and a half away because he "had trouble getting out of bed that morning." Work was rescheduled again due to timing and the crew had no materials. Several calls to the manager who previously helped us went unreturned until several days later. The work was eventually done satisfactorily - there were a few small problems, which were corrected within a few days. The crew members/laborers who actually did the work were very pleasant to work with and we have no complaints about them. They did an excellent job and our home looks beautiful. The management of the project, the lack or responsiveness, and the lack of professionalism from the project managers and the company as a whole was extremely upsetting. We requested several times that a different project manager be assigned to complete the job; our requests went unanswered. I would never recommend this company to anyone - my husband and I lost several days of work and 2 full weekends of our time as a result of the botched project that should have taken 2 days (one day for siding, one day for the roof). We understand there is a certain amount of uncertainty when it comes to construction work, things take longer than planned, etc., but a little communication and respect for our time (and for the work crew's time) would have gone a long way.