It seems the level of professionalism and service you experience from this company depends on this size and dollar amount of your job. Like some others have mentioned. Our experience was terrible and completely not "customer oriented" as the owner claims on his website. Unsure he truly knows what that even means. Our experience: Paid the deposit (50%) and had a date scheduled a month in advance (no problem with that). Install date was 8/31. It was drizzling outside. The guys came out and removed my old fence but left because the drizzling continued. As soon as they left the sun came out. I called within 10-15 minutes of them leaving and asked if they can return and was told no, they would come back on Monday. Because we live in Chicago, our backyard back an alley. I asked if they can return on Sunday, the next day and was told no. I called the office number and left a message - no one has returned my call. I called the contact person I signed the contract with and was told he is no longer with the company. No one from the company ever told us there was a change in our main contact or communicated the name of another. On Monday morning (Labor Day) my family cancelled our plans to be there for the install to resume, as told to us. No one showed up. No answer at the office lines. After googling the BBB, I found the owner's email listed. We received a call from the owner that afternoon telling us he gave everyone the day off. That's fine and good but how is it this would not be communicated to a customer who's job was rescheduled for the same day? The owner, Raul, apologized and agreed to a 10% discount because of us being jolted. We were told the same crew headed by Benny (the foreman supervisor) would be out the next day. Ok. Tuesday comes- two different men show up from Sat. and no Benny. We are told there was a "mix up" in the office so Benny would not be at our job but "everything will be fine". Unfortunately everything did not go "fine". The work these men did was terrible. One fence that parallels our neighbors fence was installed crooked with an obvious gap; the gate was not hung with even spacing (one side had twice the gap than the other side with the hinge); the lock was installed with obvious holes in the pvc where the men cut it to install it see pic); cement was not poured to be flush with ground level, as in other pics of their work. Rather, we could see down a good 5-7" of the pole in the ground, which would impact the strength and durability of the fencing. We called Raul and spoke to him about it. He immediately defends his men's work without seeing it! Upon texting him our photos, he reluctantly agrees the lock install is "not right." The next day - Fri (day 5), Raul and one of his men (Jesus) from the install come out. We point out the issues we sent photos of in our texts. As others have expressed, Raul makes excuses for everything and takes no responsibility for his company's errors. He actually defended the obvious crooked fence!? After a lot of back and forth, he agreed to correct it. This is not how a "customer oriented" business owner treats a paying customer. If your job falls under 4K, it seems from other reviews as well, you won't get supervisor oversight of your install, you can expect sloppy work, and an owner that reminds you of a used car salesman will give you a ton of excuses for their errors. After much stress, debating, and time, Raul finally corrected the crooked fence and had his man add cement to the poles. Completely draining experience with this company. We do not recommend Flores Fence.