Exterior Designers Inc

They were fabulous. The company and owner were great. They were professional, on time, and things were taken care of the way it should be. Even though this was a small job the owner came, gave us a quote, had his guys fix it, and everything was clean.

John gave us a detailed estimate and explained all materials used. Very accurate. The work was done in a professional manner. Everything went well. We would highly recommend Exterior Designers Inc. John Gallagher was very professional.Remove and haul existing siding. Install 2 light blocks, one dryer vent & spigot block. Cap 7 windows. Flash to deck and reside home with. 046 reinforced solid vinyl premium color siding. Cut large holes in soffit for max air flow install clapboard on sides. Cap all fascia and soffits. Replaced rear storm door. Replaced all gutters with oversized downspouts. Clean all debris.

John was kind, professional and attentive. He was very clear with the price and the job looks wonderful. The men who did the installations were professional and courteous and did an exceptional job cleaning up.

Skylight started leaking. Received estimate on 11/9/2015. Worked completed 11/14/2015. Very professional!

They're not cheap. The price was a bit much. They showed up on time.

John and his crew did a great job. He explained everything so we knew up front what to expect. Very professional.

Edi's price was at the middle of the 10 estimates I got for the projects. All the projects were done quickly, but well. The owner is very knowledgeable about the products he installs. I would not hesitate to hire edi again.

Mr.Gallagher was prompt in returning my call,He is very detailed and knowledgeable about his work . It took a couple weeks to schedule the job. However, everything is good so far. I would definitely recommend Exterior Designers and will use them in the future .

Very very good. John is quite personable and willing to work against his competition on pricing. We struck a deal and had the windows measured. Last summer, Marvin was quite a bit behind on deliveries and so were not installed until September. His crew was thoughtful and neat insuring no damage to the home or rugs. Only issue was that two windows were ordered with incorrect openings direction [which were later rectified without de-installing the windows and the bathroom window was the incorrect size. John readily admitted the mistake and reordered. We got the replacement this spring [no one wants a window open during the dead of winter] and we love the windows. Wood staining matches the existing woodwork very well. And these are simply the best windows. Immediately could lower our thermostat 2 degrees and the house is noticably quieter, a nice side benefit. You can trust John as I believe his business ethics to be second to none and I believe that is a rare commodity in home improvement companies. He may not be the lowest [mostly because he only sells top drawer products] but he is one of the finest.

done very well, quickly and prfessionally

The project went well from the beginning. John (owner) sat down with us, provided background about himself and the business as well as product details and options. The roof was completed in one day, gutters another. The site was cleaned up very well. We're happy with the work and would recommend EDI to others.

The job was very professinal, the workers took two days to complete the roof and when they left the job site was cleaned with only a minimal amount of materials (some clear plastic from the shingle tabs) visible. Those were carried away from the job site by the wind during installation. I was very impressed by the work and very satisfied.

They were good. They did a nice job. It was extremely hot, and we gave them water, and they were polite and did a nice job. It's gone to winter, and I noticed one of my gutters was leaking. They had installed a leak-guard system on my gutters. I'm going to call the owner in the springtime to come and fix my gutter, so I'm hoping that will be fine. Other than that, I have no complaints.

After talking to 4-5 contractors I selected EDI as I liked John Galagher's approach to business and his price was right in the middle. I talked to him in July and had to wait until September for him to get started. Only one man worked on my siding but Vitek was awesome. He put in 12 hour days and is such a perfectionist that he did the work of a whole crew. There was a lot of rotten wood under the wrap that had been done on my windows a few years previously by another company and that all had to be replaced, which was an extra expense. When he got to my sun porch the wood was so rotten that the windows needed to be removed so the wood could be replaced. The cost for that by a window company was very high and I decided to have new energy efficient windows installed by EDI instead. That caused a 6 week delay while the windows were custom made. The windows were finally installed on a Saturday by a 2 man crew in about 4 hours and Vitek came the following week to finish the siding. The house looks amazing. I have already recommended EDI to a neighbor.

Would definitely use EDI again. Our great impression of this company started from the very first when John promptly returned our call, all the way to the finish of the job. Everyone was very friendly, courteous, and professional. They were very knowledgeable and took the time to explain all our material and product options and what was going to be done to our home and when. When issues came up, they took the time to explain and walk us through ways to correct the problems. For instance, we previously had new windows installed (by a different contractor). As the siding came down, Vitek (the siding installer) showed us the rotting wood that the window installer had just covered up with tape rather than repaired. The window installer had also left all kinds of holes and gaps around our windows so Vitek walked us through what needed to be done to make it right and made sure we were okay with it before he continued. We highly recommend EDI! We are very happy with the way everything turned out. Our home is beautiful and just like new and we are very proud of it again. Thank you John and all!

They did everything to in one day. They did this on the hottest day of the year. They took the old windows out and put the new windows in. This also included a 12 foot sliding glass door. I did have a problem with the patio door but they came and fix it right away. It wasn't because it was not installed incorrectly it was because there was a spring lock needed to be replaced nothing on there end. They were great. They have a great product and excellent follow up service.

That’s the one that I would use. They were very prompt. My husband actually built the house down the street and that’s the one that he redid. When I saw their house I thought that it was real nice and I asked who they used so that's who they used; they go by EDII, I think. My husband was assisting me with cedar siding and he wanted specific cedar which was horizontal and not the sheets but individual planks and stain it. When I was online and researching about painters online, I just searched and they were on that too but I did not get them through Angie’s List. He came out and spent quite a bit of time, looked around and measured and under a week we had a bid. They were very professional and I had seen their job so. My neighbors had used them for all their stuff. I was real happy with them and I know my neighbors were real happy with them.

We were very pleased with the excellent workmanship and the professionalism shown by the workman. He arrived on time and stayed longer than the normal 8 hour work day. He cleaned up every night and stowed all tools and equipment. We absolutely would hire this company again for any exterior work needed.

Their thoroughness and the technical expertise made me go back to them. The owners ability to help me understand in a very simple and non salesman manner was great, I learned a little bit about roofs.

They had to rip off the roof and replace with some plywood. It was a bigger job than one may have expected. They were exceptionally understanding. We were wanting it to be done before the winter. Thankfully, the weather held off and made sure it was completed. He was very thorough and would let us know what is going on and what needed to be done. The end result was that everything went swimmingly. There was one thing about nails that were showing. He came out and corrected this, while telling my son what he was doing. He was patient and understanding. He didn't talk down to me or my son, which was appreciated.

Siding color was matched by the factory. Perfectly blended into the remaining siding on the home. Quick and responsive communications, extremely competent trade craft, competitive pricing and overall high quality experience with John and EDI have made me a very happy homeowner! Would recommend to friends and neighbors and anyone who needs work on anything "exterior" on their homes.

Update to the below narrative: 1) I increased the initial rating I had. The original ratings were much too harsh. 2) Yes, the roof was installed in 2005. That is absolutely correct. 2007 was incorrect. 3) Price: No complaints on price. Just saying that it was middle of the road based on the estimates we had at the time. 4) With regard to the leak, I have no idea how long it has been present. It probably took awhile for the water damage to start to show. It is a fairly slow leak. Additionally, the water had to travel through a layer of attic insulation before it would damage the drywall. My point of all this being that the leak has probably been around for awhile. Maybe since 2005. Maybe sometime later. To be perfectly honest, I don't really know how long it has been there. 5) Mr. Gallagher has a point that maybe the flashing problem arose when the siding was done two years later. That is entirely possible. However, I cannot be sure one way or another, and frankly, it doesn't matter now. What mattered now was that I had a leak and just wanted it fixed. 6) I think this story came across more as a witch-hunt than anything else. That was not my intent. Mr. Gallagher made valid points when explaining the problem. Other contractors made similarly valid points that seemed to contradict his. In the end, there was probably always going to be a mix of opinions. In my case, though, everybody I talked to had said the roof installation was the problem and not the siding. So, that's why my personal frustration was directed at the roof installation. With all that being said, again, I have modified my ratings accordingly. Price: The price was reasonable based on our estimates. I feel a 'B' is fair. Quality: For obvious reasons, I hesitate to go above a 'C', but do not feel right going any lower. Responsiveness: Yes, Mr. Gallagher has come out to our house whenever needed. It can at times be difficult to reach him, but in the end, he is fairly responsive. I believe a 'B' is fair in this respect. Punctuality: This is based on a very small sample size. The last time we met, Mr. Gallagher was very prompt and this was greatly appreciated. The time prior, I was under the impression he was to come out to our house in the morning yet didn't show up until 5pm. This might have been a simple mis-understanding. I do not know. However, I do not recall any issues with punctuality when we had our roof done. Professionalism: I don't feel comfortable rating higher / lower than a 'C'. I have to believe that our overall experience is not typical. Additionally, there seems to have been miscommunication along the way that perhaps made this seem worse than it was. In the end, I had wanted somebody to come out and say that yes, this roof / house was messed up and here was what it was going to take to fix it. I would have loved to have known when the issue arose, but that does not appear possible at this point. I never expected anybody to repair anything without some cost to me. I just wanted somebody to fix my leak and fix it correctly. From what I had been told, that person should have been a roofing contractor. I understand Mr. Gallagher disagrees and that is perfectly reasonable. It seems simpler in this case to agree to disagree and move on. ------------------------------------------------------------------------------------------------------------------------------------------------------------------- Original narrative: We used Exterior Design to get a roof replaced in 2007. Price: Middle of the road based on 5 estimates. Quality: The roof looks nice. Other: The roof started leaking in 2011. We called John Gallagher out to look at the leak. After playing phone tag, he came out to the house within a week. Once at the house, I don't think he could have been any quicker to point out that he thought the problem was a result of the siding we had redone a year after the roof. In his estimation, the problem was not the roof as we had suspected. Ok. While I was not entirely pleased with how quickly my concerns were dismissed, his explanation did seem reasonable. As a result, we had two other independent contractors come out to the house to look at the leak. Both were experienced and qualified to make an independent assessment. Both, independently, pointed out that the area of the roof that was leaking was near the siding and did not have any flashing / counter-flashing. Therefore, there was simply a gap where water could leak between the siding and the roof. Both of them also pointed out that this is something the roofer and not the siding folks should have addressed at the time the roof was replaced. Although there was already siding on the house when the roof was replaced, John's crew should have simply pulled off a small section of siding and put the flashing / counter-flashing in. In their judgement, this is where our problem was and we should again contact Exterior Designs. So, that's what we did. We asked John to come back out. This time, we intended to have a siding person here at the same time. Unfortunately, that isn't the way it worked out. John showed up on time (was very prompt) while the siding guy didn't show up until a few hours later. John spent roughly a half hour up on the roof with a hose trying to reproduce the leak. We were able to reproduce the leak when water was sprayed right at the joint between the siding and the roof (the spot without the flashing / counterflashing). Without a doubt, that is where the leak was. This is where I had a problem. He explained that there was nothing he would have done differently when he had done the roof. He claimed that since there was already siding on the house when he did the roof, there was no way for him to put flashing / counter-flashing in when doing the roof. He would have had to remove siding to do this correctly. In his estimation, he didn't do anything incorrectly and in fact would do the very same today. There are two follow-ups to this story. First, the siding guy showed up 2 hours after John left. He could not have been more reasonable. He pointed to the same basic flaws and said that while the flashing issue really belonged to whomever did the roof, he would do what he could to resolve it for us. I will be writing another review for that company since I was so pleased with their service. Secondly, while I was outside finishing up with the siding guy, my wife talked to John on the phone. She attempted to explain what the contractors had told us. John effectively said that his workmanship was not at fault, our independent contractors were unqualified to make any assessment on our situation, and that at worst case, this was a case of human error. Furthermore, he would not be fixing anything and we should have somebody else look into resolving this. Now, to be fair, my wife was getting very agitated while talking to John. So, anything said during that conversation should be viewed through that lens. I will offer this up as my opinion on this saga. First, I think we were fair with John and the other contractors that came out to the house to take a look. I was never looking to get this leak fixed without paying at least something out of pocket. In my opinion, both the siding and the roofing people had a chance to resolve this independently. They both failed by not pointing out the deficiency to us, the homeowners, in the first place. Both of them could have resolved this separately with very little pain (and little money out of pocket for me). So, there is blame to go around. However, the reason I will rate Exterior Designs so low is that the impression I have gotten from John on every occasion is Exterior Designs was unwilling to take any responsibility for this leak. Accidents happen. Mistakes happen. Humans are error-prone. I am ok with all of that. However, I feel Exterior Designs did not stand behind their workmanship and own up when a mistake was made. I hope others have had better overall experiences. However, I will not recommend Exterior Designs nor do any business with them in the future.

They were a good company. We had no problems with the work they did. However on the window side of it, we were kind of disappointed. The windows performed fine. They opened and shut and everything was easy but the noise wasn’t dampened like we thought it would be with the windows we had. Other than that the crew performed well and everything went well. We had no problem with the workmanship or the work. The roof was good. We weren't satisfied in total with the windows. It was not their fault; it was just a manufacturing defect. I thought it was a decent price for the amount of work we had. There were a couple of times when I had a slow response but nothing terrible. Everything was done according to the schedule they laid out for us. Because of the sound dampening on the windows, we searched out another company but it had nothing to do with personality and I would still consider them again.

I consulted Angies List to find contractors who had multiple reports with excellent ratings and a high quality of work. I called the top three in my area. EDI returned my call and scheduled a meeting for a estimate. They arrived as promised and I gave them a overview of what we were looking for. They explained all the options and provided feedback on the various options. Once we the estimate I took few days to do some additional homework on the materials and the company before calling them and hiring them for the job. They gave a estimated date for the start and estimated length of the job. They started and finished the job as promised. The crew performing the work was professional, punctual, and enjoyed their work. The job was completed including a good cleanup job. We wanted a high quality job without the seams you see in a lot of siding jobs and we got what we asked for.

They did the work in about a day which means they probably put in more than an 8 hours day which is good. I think they did a pretty thorough job.We had to wait a little bit for them to get back to us after the estimate. They came early on the day they were scheduled. It was paid for by insurance.