Critter Control

They are responsive and provide good service. They came out on time. They also cleaned up after themselves well. They explained everything to me thoroughly.

Critter Control came out and set live traps to catch the raccoon. The raccoon ran away without being caught. They did bring a protective screen to put over the attic fan opening to ward off anything seeking entrance. They were prompt to come out and I would use them again if needed.

The requested service was performed in a timely and professional manner. Prices were as quoted and a bit lower than another service contacted.

I called at 5:30 p.m. Wednesday when I heard noises in my attic. They had someone call me that night and Josh showed up the next day to determine the problem. He answered all of my questions and concerns and set the trap on the roof. Since he set it up on a Thursday and we did not catch the raccoon, he had to come back on Friday to disarm because of IL Law you can not leave an animal trapped over the weekend. He came back on Monday and reset the trap. I decided to also trap what was living under my deck. By Thursday we had caught 2 raccoons that were living in my attic and 2 opposums from under my deck. He made the repair to the roof so no animals can get back inside. The next Tuesday, Corey came out to inspect the attic and disinfected to remove the contamination and deter animals from coming back.

I could hear the squirrels running around in my attic. I had to wait for some of the snow to melt, then Brad came out, sealed up one hole and set traps near the second. After catching 4 squirrels, he sealed up the second hole. He called a lot to give me the status of the job. He was courteous and really knew what he was doing.

They were very friendly on the phone, and came out within a couple of days.

They came out the same day. Courteous, efficient. Very fair price. Would use them again in a minute.

The office personnel did not callback when they said that they would. The technician did not call before coming out the first time as he said he would. The technician told me that the bait and screens that he put in were warranted for a year. When I called the office to confirm this they said no. The technician also told me that a more experienced person could come out and check more thoroughly for possible openings where the rodents are entering my home. The office says that they only return to place more bait. I am not pleased with the experience that I've had with Critter Control.

We heard some fluttering on and off throughout the week in the fireplace. Because it wasn't really loud or consistent it was hard to tell if something was really stuck in the fireplace, and we were too afraid to open the chute to find out. We called Critter Control because by the time we confirmed there was something in there, the bird had been without food or water for a couple of days and we were afraid it would die. They came out the next day. The guy (I forgot his name, but he is REALLY TALL so you can't miss him) was very nice. He remembered our house from the time he had to remove skunks from our backyard. He opened the chute and gently held the bird and brought him outside. It was a morning dove and thankfully, still alive. He put him on our bush outside and after a second the bird flew away, so all was well. Critter Control charges a fee every time they come out and another fee to remove the animal. However, this guy said because it was so easy for him to remove the bird, he was not going to charge the animal removal fee. I thought that was very nice because although it seemed easy to him, I would have gladly paid the extra fee to not deal with it myself. Afterwards, we went on our roof to install some mesh wiring stuff, so animals could not fly down our fireplace again. I would definitely use them again, but hopefully I won't have to!

Critter Control quoted me $75 cheaper than the other company I called and said they would have someone there immediately and that I did not have to be home. I was able to pay conveniently via credit card over the phone. The other company told me I would have to leave a check taped to my door. They came out within the time quoted and removed the skunk and left the receipt in the mailbox. They were extremely helpful over the phone and the job was done quickly.

It went really well.... from my initial phone call to their onsite removal visit. The employee was not only kind and respectful to me, but you could see that he was also kind and respectful to the animal too.

None of the gaps or holes found in the siding of the house were actually addressed. He just recommended that I get a couple of tubes of caulk to take care of it. He placed bait in two places. This was accomplished by removing the vent covers in the ceiling, then setting bait just to the sides of the vents. In the process of removing one of the vent covers, the plaster/drywall around the hole broke, making it impossible to replace the vent cover. At this point, he asked me if I 'had some glue'. I didn't. He said we could caulk it shut, then asked if I had any caulk. I didn't. He eventually got his caulk and closed it up, holding it closed with some painters tape (that I supplied). The surrounding area was left a mess of white drywall dust. When I asked what could be done to prevent mice from getting back in, he replied that he could send another guy out to caulk for another $175. I passed. For $175, I had expected a little more preventative work and professionalism.

Very well. Dave is a professional, knows what he's doing, and is going out of his way - literally - to take care of our squirrel problem.

They were able to catch a couple of roof rats. I'm not sure what they do with them but at least they are not in my attic anymore. I really don't remember the cost but I thought it was reasonable for what they do.

That can be quite an adventure, when you have birds flying around in the house! I was very pleased to find a dependable company to come out and proof the house from any further occurrence. They actually missed covering one vent around the opposite side of the house so they came out and took care of it and did not charge me any extra.

This company is a good one. They do the job well and I can't think of a problem we have had with them. The service meets our needs and expectations I would say so I would call myself generally satisfied with the services we get. They seem to charge what everyone else does in this area for pest control types of services.

When I called to schedule the appointment, the receptionist was able to set up an appointment within a couple of days. The receptionist and technician also accommodated my strict time requirements of arrival for the appointment. In addition to removing the nests, Ed, the technician, educated me on the wasp and bee nests around my property. He also walked around my property looking for nests that I may have missed. He removed an additional nest that I hadn't noticed. Ed was professional, informative, kind, and thorough. I recommend the company highly.

They were good, we would use them again.

They were reliable and pleasant. The price was very reasonable.

The company was extremely cooperative. Ian, the tech, gave it everything he had. In the end, the woodchuck went MIA and the trap was removed. If the critter reappears and re-excavates I will definitely call this company again.

Friendly and professional from the initial inquiry to the actual service. The appointment was easily arranged and estimate was accurate.

The guy who removed the nest did an excellent job. He was extremely thorough and made sure to get all the nest out. He then installed a guard over the vent so the birds couldn't get back in. No more birds fluttering around in our wall!

Overall, the experience was good. The initial consultation and subsequent servicing of the trap was excellent. The staff was friendly and professional, and addressed our questions and concerns very well. My only complaint was the speed with which the animal was removed once trapped. I called first thing in the morning, and then again several hours later. It was not until late afternoon that someone came to pick up the raccoon (who was obviously distressed at being confined in the trap for such a long period). This was, I thought, an unnecessarily long time for the animal to suffer.

I had to call them about 3 times to get the guy to close the hole where the squirrels were coming in.

They arrived on schedule and investigated the odor under our porch. Critter Control then dug under our porch and retrieved a dead possum.