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Great Western Flooring Co

Hardwood Flooring Sales and Installation, Flooring Sales and Installation, Ceramic Tile,

About us

For more than 30 years, Great Western Flooring has been a celebrated fixture and brand name in Chicago’s western suburbs. Steve Chirico, owner of GWF and lifelong Naperville resident, saw an opportunity in 1981 to create the ultimate design center. By focusing on attention to detail, quality, design, community and people, GWF has been able to expand its product and service offerings. Years later they are still devoted to the A.R.T. of Flooring: Accountability, Reliability and Trust. Today, GWF has three prominent design centers in the western suburbs – Naperville, Oswego and St. Charles. They continue to introduce new, forward-thinking collections, such as: AKDO, Encore Ceramics, Sonoma Tilemakers, Preverco, Mohawk, Shaw and Cambria. Whether you’re a builder, private homeowner or remodeler, GWF prides itself on bringing the necessary design expertise to each project - producing chic, thoughtful and creative designs along the way. Stop in, enjoy a cup of coffee and let the designers of GWF inspire those dreams to reality.

Business highlights

44 years of trusted experience

Services we offer

Ceramic, regular & dustless hardwood refinishing, counter tops, natural stone, laminate, rubber floors, cork, carpet, area rugs, decorate concrete & epoxy floors, luxury vinyl tile and planks, window coverings & shutters.

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.249 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
8%
3
8%
2
4%
1
18%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.2
responsiveness
4.2
punctuality
4.4
Showing 26-49 of 49 reviews

Steven L.
05/2016
1.0
hardwood floor
  + -1 more
unknown
Description of Work: I requested an estimate via their website and was never contacted.

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Laura N.
04/2016
5.0
flooring contractor, hardwood floor
  + 0 more
.
Description of Work: We purchased hardwood floors from Great Western Flooring, and they did a phenomenal job! From the selection through the installation, we had a wonderful experience. The installers were top-notch: very professional and exceptionally clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,200

Response from Great Western Flooring Co
Thank you [Member Name Removed]! We are thrilled that you are happy with your experience with us. Come back to see us soon!!

Bruce K.
03/2016
5.0
ceramic tile, hardwood floor
  + 0 more
unknown
Description of Work: They installed a back splash and did a great job. Would hire them again instantly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Great Western Flooring Co
Thank you for the great feedback! We would love to be of any assistance again in the future!

james K.
03/2016
5.0
hardwood floor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael F.
02/2016
5.0
hardwood floor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$3,000

Stephen K.
02/2016
5.0
hardwood floor
  + -1 more
unknown
Description of Work: It went very we'll. All work completed as contracted.
Rating CategoryRating out of 5
Yes, I recommend this pro
$10,000

Steven L.
12/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: Installed carpeting. Went fine. Used them twice. Disappointed in the quality of the carpet, but the manufacturer is to blame for that.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dennis O.
11/2015
5.0
hardwood floor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KATHY M.
10/2015
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Refinished hardwood floors Color matched missing flooring which was missing once room divider was removed. Stained and applied satin finish. Very pleased with work done. Small hole in wall had to be patched due to their equipment use which they said released them from responsibility in contract. Other than that, the floors were beautiful.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,650

ROBERT R.
08/2015
4.0
carpet installation, ceramic tile
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charlotte R.
08/2015
5.0
hardwood floor
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

MICHAEL R.
08/2015
5.0
ceramic tile
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

patrick K.
08/2015
5.0
hardwood floor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Jodi F.
08/2015
5.0
ceramic tile
  + -1 more
.
Description of Work: They replace our entire shower that had a built in seat. They were able to save enough of old tile to make a border which matched the tile in other parts of the bathroom. They did very, very good work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew P.
08/2015
5.0
hardwood floor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa F.
08/2015
1.0
ceramic tile, flooring contractor
  + 0 more
.
Description of Work: I purchased backsplash tile for our remodeled kitchen. Great Western was also contracted to install the purchased tile. When tile arrived for installation the color was not what I ordered and looked nothing like the sample tile in the showroom. They insisted I pay for the tile because I signed a contract regardless of the fact that the color was incorrect. They took me to court to force me to pay for the tile (no installation ever took place) and the judge ruled in my favor- end result was I did not have to pay for the incorrect tile.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$3,500

Joette M.
08/2015
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: Installed carpet. Arrived on time cleaned up went they finished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Nina S.
08/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
.
Description of Work: I had bamboo floor installed in family room, which was previously carpeted. Carpet was replaced in hallway and basement stairs. About a year earlier I had basement floor re-carpeted after a flood. Both times the work was on time, professionally done and clean-up was excellent. I found both store employee and installers easy to talk to and knowledgeable. There was a delay in getting bamboo from manufacturer but since that comes by boat, not much could be done about it. Great Western kept me informed of the expected arrival date.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paula C.
08/2015
1.0
hardwood floor
  + -1 more
unknown
Description of Work: The under measured room size, therefore not enough material. Did not check the floorboard size when quoting, therefore floor levels did not match. They didn't care and glued down tile. Sloppy work. Grout lines did not match. | |I would never use them again, and I would strong recommend against anyone using them again. I have pictures of the horrible job.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0

$1,500

Richard P.
08/2015
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: Did a very good job of installing the carpet. Didn't mark the baseboard.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$2,000

Gail G.
01/2015
3.0
hardwood floor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$26,000

GRANT M.
05/2007
1.0
hardwood floor
  + -1 more
It was a nightmare.
Description of Work: Workers were rude. They did slip shot work, necessitating several repairs, and workers did not show up. Managers and owner were condescending, and uncooperative. The whole affair was a nightmare to the point I refused to let them back into the house. Not only, they sold me a pre-finished floor, promising me this pre-finished hardwood floor would be able to handle scratching from a big dog. Later, even the tech rep from the wood supplier told us that there is no way this particular floor would be able to stand up to a dog. In that case it is better to buy a unfinished floor which can be sanded to take away scratches. Great Western in my mind is a bunch of crooks.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$30,000

Response from Great Western Flooring Co
GREAT WESTERN FLOORING GOES TO GREAT LENGTHS TO EDUCATE OUR BUYERS PRIOR TO THEIR PURCHASE OF FLOORING MATERIALS. IN THE CASE OF PREFINISHED HARDWOOD FLOORING, WE HAVE PRODUCT INFORMATION THAT SPECIALLY WARNS AGAINST SCRATCHES FROM PET CLAWS. IT SAYS "SCRATCHES ARE TO BE EXPECTED". THIS WAS EXPLAINED TO THE BUYER BEFORE AND AFTER THE PURCHASE. UNFORTUNATELY, DAMAGE TO THE SURFACE OF ONE'S HARDWOOD FLOOR IS NOT A WARRANTY ISSUE OR A QUALITY ISSUE. GREAT WESTERN FLOORING HAS PROVIDED QUALITY MATERIALS AND INSTALLATIONS IN THE WESTERN SUBURBS FOR OVER 25 YEARS. WE WERE LEADERS IN OUR INDUSTRY WHEN WE OFFERED FIVE-YEAR AND LIFETIME WARRANTIES ON OUR PRODUCTS AND SERVICES. WE OWE IT TO OUR CUSTOMERS TO ACT RESPONSIBLY WHEN WE RESPOND TO WARRANTY WORK. IF WE REPLACE PRODUCTS EVEN IF THERE IS NO DEFECT, WE WILL GO OUT OF BUSINESS AND THEREFORE NOT BE ABLE TO STAND BEHIND THE LEGITIMATE WARRANTY CLAIMS. COMPANIES THAT SURVIVE OVER THE YEARS ARE ABLE TO DO SO BECAUSE THEY MEET ALL OF THEIR WARRANTY OBLIGATIONS. WE RECEIVE OVER 60% OF OUR RETAIL BUSINESS FROM REFERRALS. OUR HISTORY IN BUSINESS, OUR REPUTATION AND OUR HIGH REFERRAL RATE SPEAK FOR ITSELF.

WANDA & GENE M.
05/2006
5.0
ceramic tile, hardwood floor
  + 0 more
Very professional and very quick... I was very impressed. They finished everything in 2 days! Everything looks really nice. We are going to have them back to do more work at a later time.
Description of Work: Installed hardwood floors in living room, foyer and family room. Also installed ceramic tile in our kitchen and fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

DEBBIE C.
10/2005
5.0
ceramic tile, marble & granite
  + 0 more
GOOD INSTALLATION JOB. REASONABLE PRICES.
Description of Work: NATURAL MARBLE KITCHEN BACKSPLASH PURCHASE OF STONE AND INSTALL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,513
    • 1
    • 2(current)

Contact information

720 N Washington St, Naperville, IL 60563

http://www.greatwesternflooring.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 7:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 4:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Ceramic Tile,
Carpet Sales and Installation,
Marble and Granite

FAQ

Great Western Flooring Co is currently rated 4.2 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 4:00 PM

Great Western Flooring Co accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Great Western Flooring Co does not offer free project estimates.
Yes, Great Western Flooring Co offers eco-friendly accreditations.
No, Great Western Flooring Co does not offer a senior discount.
No, Great Western Flooring Co does not offer emergency services.
Yes, Great Western Flooring Co offers warranties.
Great Western Flooring Co offers the following services: Ceramic, regular & dustless hardwood refinishing, counter tops, natural stone, laminate, rubber floors, cork, carpet, area rugs, decorate concrete & epoxy floors, luxury vinyl tile and planks, window coverings & shutters.

Contact information

720 N Washington St, Naperville, IL 60563

http://www.greatwesternflooring.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 7:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 4:00 PM