Freedom Heating & Cooling

The technician (Sean) showed up on time and performed a furnace cleaning and tune-up. He asked me some questions on maintenance history - not only on the unit, but air filter replacement, thermostat/CO2 batter replacement, etc. He also alerted me to a part that may need to be replaced down the line and informed me of my options. I was very satisfied with this service.

Bill arrived within the expected window and made a courtesy call when he was on the way. The clean and check went as expected and he alerted me to one issue to keep an eye on.

went well, technician went out of his way to explain my system and provided additional information

Pete responded to our request for a qoute. He came over to look at the current unit and provide information/qoute. The team performed the replacement several days later. They worked hard and carefully.

Excellent. Fast, clear explanation of problem. Arrived within 1 hour of call.

Sean was on time, friendly and helpful. Sean even rescheduled my appointment time to later in the day when it was more convenient for me.

Arrived promptly - advised necessary work to be done + cost involved

They were clean, polite and prompt. They did the work well & answered our questions.

Good service, detailed explanation.

Bill was friendly, competent and offered many alternatives & recommendations

Professional execution of services, calm informative appraisal of required repair.

Willie and Max from Freedom Heating and Cooling arrived to my home 1/14/15 in the morning. I reported late to work to have the service done. I did not sit and watch them throughout the job, BIG MISTAKE! They "performed" the service, told me to change the flame ignitor soon (but they had cleaned it), had me sign some papers, I provided them with a tip and they left my home. When I arrived home that evening I noticed it was cold in the house, so I turned the thermostat up and went about my evening. We woke up Thursday 1/15/15 to a completely cold house. So I went downstairs and saw the temp was where I put it the evening before. I had no time to get into what was going on, I had to get my son ready for school and me for work. When I returned 1/15/15 evening, I went downstairs and noticed the furnance was not doing anything. I turned it on and off, still nothing. So we was cold the entire night. 1/16/15 when I made it to work, I called Freedom (unsure of whom I spoke with). I explained to them that my furnance was working before they sent someone out to only clean it and check it and now it's not working at all. The gentlemen on the phone was not apologetic, yet he was very nonchalant and unprofessional. I was thinking they would say they apologize and will have someone come look at it as a courtesy, NOT AT ALL. I was told "we will come out, and if is something that is not our fault we will have to charge you a service fee and a fee to fix it, if it was our fault we will fix it no charge". Of course they would have stated it was not their fault to get me to pay. But I didn't have any problems with my furnance before FREEDOM put their grimy hands on it. Willie arrived to my house approx. 8pm on 1/16/15 checked the furnance, replaced they pressure hose and the furnance started working. He wanted to check it again, so I went upstairs thinking problem solved. I could hear him hitting the drums. I also heard him take the door off the furnance again. I asked what was he doing, he stated making sure no birds or squirrels have gotten in through the chimmney. That was full of crock! Again, signed some papers, I tipped him again and he left my home. Woke up Saturday 1/17/15 no heat. Completely done with this sorry company, I had to have someone come to my home and see what was wrong with my furnance. The guy explained to me the flame ignitor was not cleaned, and some wiring was knocked loose (explains the hitting when I was out of his eyesight), and he put the original tube that he stated was the problem and was no good, that I saw him change in front of my own eyes, back on (I noticed it when they new guy took the door off to see what the problem was). I was like WOW he put the old pressure tube back on. I am currently waiting on the price to have this situation fixed. I called Freedom again Sunday 1/18/15 and got the emergency service, Willie returned my call. I explained to him, I did not want him back in house, I wanted to speak to the owner before this becomes a legal issue. All he stated to me was "whoever comes back out, there will be a service charge". No compassion for me or my son being without heat the entire night. And no apology for their sucky service. I explained he did something to my furnance and God bless him for attempting to taking advantage of a single young lady. To this day 1/21/14 no one has called me back. Freedom heating and cooling is some crooks. They saw a single young homeowner and thought they could take advantage of her. If you don't want to have an aweful experience like me, go to a reputable business, I can gurantee you FREEDOM HEATING AND COOLING IS NOT THE PEOPLE TO DO BUSINESS WITH. Now I have to come out of my pocket to pay for a mistake I am 100% sure FREEDOM heating and cooling did. I would never recommend this company to anyone!

They were very quick and even identified the noise we were having and advised us to contact the original company that installed it to get it fixed. To pass up work like that really says how honest and helpful the company really is.

I had Freedom perform a furnace inspection/tune up on a 30 yr old furnace that I knew was operating on borrowed time. I knew what the issue were with it, and Freedom independently came to the same conclusions. They provided prices for repairs and replacement. I was opting to do some of the work myself to limp through the winter. However, the furnace died mid-week on the cold day of the year while I was out of town and prior to when I could make the repair. Freedom was able to come out and replace the unit quickly the next morning and at a fair price. I had some concerns with some floor vibrations in the room above the furnace, which they came out and addressed under warranty. The only mild criticism is that I believe a flexible connection should have been installed on the furnace's duct connections and the filter access panel is a bit trick to work. Very cordial and professional people. Recommended.

Furnace wasn't blowing warm air. Sean came to my home the day after I called and found the problem and reset everything. He patiently explained every step and answered all of my questions fully.

Everything went fine and it was great. Cleaned the heater and did a few other things.

While inspecting the furnace they found a burned out igniter and another part that was just about broken. They gave us a deal on replacing the parts and did so, explaining how those parts worked in the furnace. A while after they left, the furnace started "squeaking" when it turned on. Willie and Fidel returned, and, of course, the "squeaking" stopped. They took a look anyway, about 20 minutes worth, but could find nothing. They left. Five minutes later, the sound recurred. This time my sister put her phone to the furnace. The guys came right back, greased up a lot of parts and all was well. They did not charge anything for all the extra work. They are a good knowledgable team. Thanks you guys!

My 85 year old Aunt lives alone. She needed her furnace cleaned so I called Freedom. I told Mike about her age and he thanked me for telling him. When he arrived he treated her like His own Aunt, helping her down the stairs to see what he was doing. He answered all of her questions. She called me later to tell me what a delightful visit they had shared! I called Mike to have our furnace cleaned also. I wrote another review about Willie and Fidel, the two men who fixed our furnace. This crew, and company, is a real "find". Reasonably priced, friendly, trustworthy and They Know What They are Doing! Can't say enough good things about them.

The plumber got here when he said he would be here and performed the service.

On time and fast service, and provided recommendations and advised on future needs.

They arrived on time, and got to work immediately. The job was very thorough, and they also pointed out some additional work that would be needed soon.

Our furnace died when it was about 4 degrees outside. Freedom Heating and Cooling was able come to our house to give us an estimate the afternoon of same day we called, and their price was by far the most reasonable of the companies we contacted. They installed the furnace early the next morning. The owner and installers were all very responsive, prompt and friendly. We would strongly recommend this company.

Pretty good. The guys came on time. They did have a hard time parking but that got resolved really quickly. The guys seemed knowledgeable and did a good job. I even wanted to get their opinion on a whole home humidifier. They gave me a good recommendation and was willing to install it right away but i preferred to read a bit more about the bypass method they recommended. Overall i feel these guys are good and will do a good job if I go in for the humidifier. I am still on the fence and will read about which humidifier I should go for.

They noticed crack during a cleaning and inspection. Part arrived the next day and they installed it.

Excellent service, professional and very knowledgeable staff.