Freedom Heating & Cooling

Rick was professional, corteous and efficient.

I called the company to set up the appt and they told me there would be an additional charge of $89 for a roof-top AC unit. (The owner called me to tell me that if I provided the ladder, there wouldn't be an additional charge. Is he kidding?) I live in the city in a condo. I do not own a ladder. This additional charge was not in the Fine Print of the ad that was emailed to me. I consider this very misleading and a huge waste of my time. Had that been there, I would not have taken the time to purchase it. I am very disappointed that my first purchase of one of your Big Deals turned out so poorly. I would like a refund for this. Disappointed, M. S.

The technician was polite enough, but seemed focused on "the upsell" when it came to the AC units and the hot water heater. Trying to get me to add cooling agent (though it was almost full) and add a surge protector to both units (it has one built in). I did purchase an upsell on the coupler for the hot water heater because (even though it was only 3 years old) it was not running optimally as it should. I was put off by three things: 1. the technician smelled of smoke (as someone who is allergic to smoke, I had to go around my house afterwards to get the smell out) 2. the technician put 3 LARGE self-promotion stickers for FREEDOM HEATING on the outside of my new AC condensers. Not 1 or 2 - but 3 - all without permission. I peeled them off and the cheap stickers left residue all over that dirt will collect in. Very TACKY move for their own self promotion that defaced my property in my back yard. They'd be better served giving me a magnet. He also put a huge sticker on my hot water heater (at least 8.5 x 5.5 inches) that won't come off. MADE A HUGE MESS that looks awful. 3. the technician seemed keen on having me fill out by hand an Angie's List reference that he would turn in and then FREEDOM would put on the service. That seemed really fishy to me given reviews should (IMO) be added by the customer. He pushed pretty hard and I considered it, but after reading the fine print it seemed odd to me. I'm glad I didn't because I didn't see the stickers he plastered without permission on the outside condenser or hot water heater until after he left. ALWAYS GET PERMISSION before you mark someone else's property, Rick!

The technician was nice enough, not super knowledgeable, but not unskilled or unfriendly by any means. But the management was kind of slimy and we definitely felt like we got the "run around" when it came time to settle up. We ended up spending $650 (in addition to the original $55 pre-purchased package) for a part that cost around $100 (per 3 different furnace part company's websites). When we spoke to a manager about the price of the service and part, he had a long, convoluted explanation about why this was incorrect and he would not budge on the price. Since it was December, extremely cold, and I was and still am pregnant, we ended up agreeing to pay what they asked because otherwise we would have been without heat. If it had been any warmer out we would have sent them packing and gotten a second opinion. Now, I know I'm not a furnace expert and admit that they could have been telling us the complete truth about the price discrepancy, but we just didn't feel like we could trust what they were telling us because of their attitude and demeanor. We were happy to have heat and we haven't had any furnace problems since, but when all was said and done my husband and I just felt swindled. Overall it was a bad experience and I would never hire this company again.

Great ! Rick did an awesome job. Service phone operators 2 were very nice.

It went well. The team was on time and explained everything they did. Paid close attention to detail and they were very professional. Would use again.

Gentelman was clean & neat, suggested repairs to improve efficiency with estimated pricing.

Willie was on time, clean, and very informative. He spent time explaining our system and ways to be more efficient. He also helped to troubleshoot a problem we've been having with one of our vents. Very courteous and professional.

Willie was professional and explained how a furnace works and what needs to be cleaned every 7 years or so. Great job Willie I will call you for next years check up.

Excellent! Made a call on a Saturday morning. Received a call back right away, service tech's were out within the time promised and the repair was made quickly.

They did a nice job in a timely manner.

The installation of the furnace was completed that afternoon.

Service went very well. Was able to quickly schedule an appointment and the person that came was very effecient and thorough. He even took a look at our second furnace even though we hadn't specified we needed a tune-up for two furnaces. He was able to correct things that were incorrectly done by our home warrantly service and gave us thorough information on care and future considerations. We had an issue the next week where one of the furnaces leaked water and they were prompt to come back to our home and fix the issue. We had such good experiences with them that we referred our family members to them.

They're very knowledgeable, punctual, and they respected the property. The deal was accurately represented and I was very pleased with it.

Rick was polite and coureous and professional. He did not charge for the original service call. He was very knowledgeable and explained in a simple way what needed to be done.

he guy came & told us we needed a new blower motor. He said parts plus installation was $695.00. Not knowing how much this part would cost & with it being as cold as it's been with a child in the house, we bit the bullet & paid for it. This cost, plus the $89 service fee, brought our total to over $700. That's WITH the "discount". The guy was nice enough, did his work & left. It wasn't until the following day that I looked up the cost of a furnace blower motor on line, just out of curiosity. My stomach sank when I found out they cost around $100. So why did I pay over $700 for a $100 part? Good question. | |I called the company to find out why the charged 7x more than the price of the motor itself. The guy I spoke to said that the price includes a $100 1 year warranty. I told him I was never asked if I wanted to spend an extra $100 on a 1 year warranty on an item that costs $100 anyway. He said, "well, that also includes the labor. We wouldn't charge you labor." I told him, "why should I pay an extra $100 for a $100 item that MIGHT break in 1 years time?" He tried to convince me that having faulty motors straight from the box happens a lot. Well guess what, it's working just fine (surprise!). I suggested that since he gets so many "faulty" motors, he should follow up with his supplier. He said he can't because his supplier goes through a different supplier. Hmmm....sounds fishy, right? | |Then he tried to tell me that the other cost components are insurance, gas, overtime, workman's comp & school for his techs. I told him, "with it being after normal business hours, I expect to pay extra money for an overtime situation. I get that. But why are you charging me an O.T. $89 charge on top of an O.T. rate? I thought the $89 was because it was past normal business hours." He said the $89 charge is the service fee. I asked him why he doesn't waive the fee for people who use their service, like so many other businesses do. He can't apparently. I also asked him, "don't you think charging an extra $500 for a $100 part is insane? That's more than labor charges when you get your car fixed!" I also asked him why I'm being nickel & dimed for all the rest. He asked if I wanted a criminal coming to my house & causing a fire because he didn't know what he was doing. "Of course not," I said, "but now your telling me I'm also paying for his schooling too?" (He didn't say anything to that remark). He then tried to tell me that because our call was in the middle of the night, the guy had to be woken up & drive an hour to come. I said, no, the guy actually called us saying he was running late from another job, so he was going to come after that. I also said that Franklin Park, where they are located, is a 30 min drive (less than 20 miles) from where we live in Brookfield. He basically came up with excuse after excuse of why we were charged so much. I told him that since I didn't know about the warranty, I didn't want it. He finally agreed to reimburse me the $100 warranty. I told him if that's the best he could do, then I have no problem writing a review on Angie's List about how ridiculously overcharged they are & that they nickel and dime you to death. He didn't really say much to that, so that's where we are now. | |All I can say is that I would NEVER go with these guys again! Did they do the work? Yep. But I still get sick to my stomach knowing that I got snowed over & paid over $500 more than what the part costs. Yes, I'd expect to pay extra for an evening "emergency" repair. In my mind, I was expecting maybe around $400 or so. But $700? The HVAC guys get paid $109/ hour for normal business hours. All I can say is I guess I'm in the wrong business!

Fair price. Installation done on Saturday (no extra charge) 3 people 6 hours. All was ok.

William - good communication. Came through on a very snowy day.

Willie was awesome! He explained everything he was doing. He was friendly and very knowledgeable. Great employee.

Great - All work done, no problems. All questions answered

Went very well, Sam did a good job.

Came on time performed task quickly, would hire again. Thank you! Willy was very courteous and professional.

Piergogi (owner) easy to reach, estimate offered quickly. Price competitive. Installation OK. Attention to detail.

Appointment was set up for next day. Sam was punctual and professional. He identified the problem as low batteries in the thermostat and checked overall furnace. He found a part which may need to be replaced in the near future.

Tech explained the repair fully. Repair was done efficiently and estimate wad correct with final bill.