Freedom Heating & Cooling

Excellent communication, prompt, thorough, friendly. Will definitely call this company again.

On time arrival, professional from top to bottom. Knowledgeable and helpful. Showed several ways to prevent costly breakdowns and costly service calls. Very rare of in today's service industry. Most would rather have your equipment break down and have them come out on a costly service call.

I had purchased a new air conditioner 21/2 years ago from another company, and the system has not worked properly since installation The unit continuously leaked the puron refrigerant. The previous company came back several times, charged me a good deal of money for various repairs that did not fix the problems Willy from Freedom Heating and Cooling came out and located the problem as a leaking coil in the blower system in the attic, and told me it would cost approximately. $1,500 to replace it. I explained to him the money I had already spent with the other company, and that I was reluctant to again put so much money with no guarantee that the problem would be fixed. He assured me that once the coil was installed and the system checked for leaks, Freedom would guarantee their work (parts and labor ) for one year. Rick and Max installed the coil and so far the problem seems resolved. I appreciated the courteousness and professionalism of all three employees. . They were patient in explaining the procedure at to me and reassuring me that the problem would be solved. I intend to stay with Freedom Heating and Cooling for future checkups on my heater and and air conditioner and have purchased the one year service checkup contract. .

Willie was the service provider - he was very friendly and willing to explain what he was doing. He provided tips on maintenance of the HVAC unit. I think the appointment went well, but frankly I'm not totally sure what was done since I was just having an HVAC unit serviced and I was upstairs for most of the appointment. That being said, they came off as friendly and honest, although they did try to push the Angie's list review immediately following the service. I'd probably use them again though.

They sent me an email stating they did not provide service to my area.

Bill called b/4 he came. Kept me informed, made suggestions & was here on time.

Willy was just about explaining every step of the problem and what he was to go about doing. Would highly recommend freedom Heating and Cooling.

Service was great on time, clean and friendly.

Willie was on time, called to tell me when he would be there. Wore booties. Told me what he was doing as he went along.

Very good. Willy came by and thoroughly explained everything that he was doing and options that were available.

Willie was on time and professional. He explained everything he needed to do and did his job efficiently.

They were nice, knowledgeable, on time, helpful and I will continue to use them.

After being connected I explained my problem. The man I spoke to was very knowledgeable. He asked some follow up questions and once realizing I had a heat pump system regretfully informed me he didnt have any technicians trained to service my type of unit. instead of our phone call ending here he proceeded to give me some best guess diagnoses of the problem over the phone and gave me specific next steps on how to best prepare the heat pump for another company to avoid extra charges. I was so appreciative of his assistance and honesty and would not hesitate to use them in the future once they have someone trained on heat pumps.

The furnace at our "new" (1925) house stopped working so we called our warranty company. They sent out their designated heating & cooling company to inspect the furnace, at which point it was discovered the furnace had a cracked heat exchanger (thanks for missing that one Mr. home inspector). It was recommended we replace the furnace. It was an old 80% efficiency model, so I opted to take the cash-out from the warranty company and upgrade to a higher efficiency (95%) model. The folks at the warranty's designated heating & cooling company were nice enough, but I wanted to get a second opinion & quote, so I contacted Freedom after seeing their high ratings on Angie's list. Pete, the owner, came out personally to assess the situation and provide a quote. I found that he was very knowledgeable and instantly provided value by making recommendations that the other company did not think of. This included turning the furnace to face the other way and running PVC pipe to the opposite side of our house (which faces up against the neighbor's house) so that the pipe would not be visible from the street. Since our furnace was close to the stairs, turning the furnace would also be safer in the event of a fire. He provided a quote instantly and even pointed to the exact model number of the furnace he would be installing so there would be no surprises. Pete was easy to talk to and did not try to pressure or up-sell. Even with the extra mods required with turning the furnace and the extra pvc pipe, the quote for a comparable furnace (Carrier performance series) still came in below that of the other quote I received. We decided to go with Freedom for the work and scheduling was also quick and easy. The individuals who came to do the work showed up on team, were very polite, and definitely went the extra mile. They took great care and made additional effort to ensure the new piping was run in a very concealed manner, installed a condensation pump that now drains into our utility sink (as opposed to having a moldy hose going across our basement floor to our drain), and they cleaned up after themselves. I'm pretty sure the basement was cleaner after they left compared to when they arrived. Also, we had ordered a new nest thermostat which was giving them trouble to install (it turned out the nest unit was faulty), and while they were troubleshooting noticed our wiring was not done very well, so they re-did all of the wiring for no additional charge. They even came back out for no extra charge to install the new nest unit after it arrived from the company (which now works flawlessly), and we had them service the a/c unit and water heater while they were out. Bottom line, it always feels good to come across a company you know you can trust and rely on to treat your house as if it were their own, and I'll definitely be using their services again in the future.

They were out to my parent’s house within an hour. We have been using their service since September 2013 and have used them for our furnace and air duct cleaning. We have referred them to our family, friends and neighbors. Their pricing is very fair. I cannot speak highly enough of them.

Willie called in advance and was great to work with.

They were out to my parent’s house within an hour. We have been using their service since September 2013 and have used them for our furnace and air duct cleaning. We have referred them to our family, friends and neighbors. Their pricing is very fair. I cannot speak highly enough of them.

Freedom sent crew of three experienced installers and they arrived at 9:00 am as promised. Then spent the day removing all the old and installing the new as agreed upon in the proposal. The crew was very professional and courteous. It was evident these three men knew what they were doing. During and after installation they took time to answer all questions and upon completion took time to instruct us how to use and maintain everything just installed. They hauled all the old away leaving the work areas in the house and garage spotless. Kudos to Pete and his Crew ! We received everything as promised and more and will be relying on Freedom Heating and Cooling from now on.

Willie was pleasant, knowledgeable, and kept us informed thru every step of the process. Great experience and I would definitely recommend him!

Was awesome. Willy serviced our unit (2nd time he came out in last year. First time was to service our A/C) and did a great job cleaning and inspecting it. Like last time, he thoroughly explained everything he was doing and provided tips, etc. to save money on gas and electric cost. He was friendly, easy to talk with and work with overall. Would highly recommend this company to anyone. Thanks, Mario

On time, finished in reasonable time, recommended future service.

Willie was on time, very friendly and very detail oriented. Gave us full explanation of work.

Very well, very through, We used this company several times and would highly recommend to all.

It went great! They found an issue with our unit and did the repairs. They were very knowledgeable and helpful in answering my questions. This was the first time I had used them, and I would use them again in the future as well as recommend them to others.

Freedom Heating & Cooling did a fantastic job. I had been having furnace issues and new it was time for a cleaning. Freedom was prompt and preossional. They cleaned and ispected my furnace and diagnosed a defective part. I really apprecicated how they walked me through the issue and had the parts on hand to complete the repair. I would highly recommend their services and they even a great preventaive care service plan.