Response from Command Service Center Inc
(removed member name), Please accept our apologies concerning your recent experience with our company. We strive to provide only the highest level of attention and care to our customers. As to the replacement of the thermostat for your heating system, per our office's understanding, you wanted the same style thermostat as you had installed originally. The original thermostat was discontinued, and this was the replacement thermostat kit, which includes the interface board. When the service call was requested, we responded immediately and our tech ran to the supplier that same morning in order to provide your family heat. We apologize for any miscommunication, but we were under the assumption that you wanted a comparable IAQ thermostat. We appreciate your feedback, and hope to be of service to you in the future. Thank you, Command Service Center, Inc. “Your Complete Service Company” Heating*Air Conditioning*All Major Appliance Repair*Attic Insulation*Water Purification & MORE! 847-215-9880 fax 847-573-9881