Butte Fence Inc
About us
Butte Fence Inc., is a trusted company serving Idaho, eastern Oregon and northern Nevada. Started in 1995, we sell and install quality custom fencing to add privacy or enhance the beauty of your home and property. We take pride in providing outstanding customer service. Our knowledgeable sales staff and trained installers are always focused on your satisfaction. From our fabrication plant, we can customize your fence and fill most orders within two working days.
Business highlights
Services we offer
Fencing, boat docks, decks, patio covers, porch railing & garden products.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 0% | ||
| 3% | ||
| 10% | ||
| 10% |
My back yard was already fenced on three sides, I only needed to have one side fenced, I wanted a gate to match and I needed a wood gate on the other side to fully enclose the yard. I got 3 bids, Butte Fence was the highest, but, I thought that you get what you pay for and I wanted a quality fence. It took better than 3 weeks for them to fit me into the schedule, but, that was okay as I was in no hurry. The day they were suppose to start the install, no one showed up or called. I finally called Jeff in the late afternoon about why no show, he had the installer call me and he said he was held up on another job and would not be able to come for another 2 days. I explained I was leaving town at the end of the week and really wanted to be home while they were at my home. They didn't finish the job until I was gone, when I came home I was shocked. Nothing was where it was suppose to be and the gates didn't fit. Long story short, it is three months later, the gates are absolutely not privacy gates, I could have bought a nicer gate at Home Depot or made one myself. The installers are really very unprofessional and unreliable. If anyone is going to use Butte, I suggest you come and look at the mess I have before you use them. Jeff, who does the bids is a very nice man, but he doesn't follow through and I just felt he should have made more effort to have had a better job done. I guess this is what happens when you are a senior and only have a small area to cover. Also, this is not just me, family members and all of the neighborhood agree that I really got a lousy job by this company!
Their crew arrived a week later than promised, and each day of the previous week I was promised by the owner that the crew would arrive that forcing me to leave work unnecessarily for 5 days.
When they and quot;finsishedand quot; with the installation I got a call from my wife saying there was a problem and I needed to get home quickly. I arrived to find the crew cleaning up and preparing to leave. We discovered that behind my garden shed the had left a 4 foot gap in the fence and they had not installed the wire. When I mentioned that the purpose of the fence was to be dog-tight, and a 4' gap was unacceptable, they responded with and quot;The poles we had were all that length, what do you want us to do?and quot; I replied, and quot;get some longer polesand quot;. They were baffled. So, while standing there I called their supplier and inquired about pole lengths, and the response I got was and quot;we can make them any length you wantand quot;. So, I told them to go get the right length poles and fix the fence so that there was no gap.
Three days later the returned and installed the right length pole, damaging my garden shed in the process, and completely splitting one post. They also installed the wire fencing at that time --- upside down. I had to have them return to pull off the wire install it correctly.
So, their service was terrible, they did a unprofessional job, and they damaged my property.
Then, when I received their final invoice, they billed me for 50% more material than was used. I guess they figured I could count the number of posts and poles used.
I recommend that those interest in fence work look elsewhere.
"We did do work for the member in 2009. He wrote this report in Sept. of 2012. More than 3 years after we did work for them. We feel his recollection of the events are not correct. I pulled the file for this job and found our customer survey that was filled out and signed by the member's. They gave us the highest marks in all categories of service which included, communication, clean-up, installation and timeliness. This document is on file in our office. The bill was only about $700 more than the quote due to the fact that more materials were added to the job after the quote had been given. Some of this was for his neighbor's portion. The member asked that we bill it all to him. If there was damage to his shed, he never brought that up at the time. This is the first Butte Fence has heard of this. We take customer service very seriously. If there were any issues at the time of installation we would have taken care of it quickly. I feel badly that there is a completely different review of events and that the member feels the way he does."
Licensing
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