Founded 1994 • With Angi since March 2012
Service Provider ResponseWe did do work for the member in 2009. He wrote this report in Sept. of 2012. More than 3 years after we did work for them. We feel his recollection of the events are not correct. I pulled the file for this job and found our customer survey that was filled out and signed by the member's. They gave us the highest marks in all categories of service which included, communication, clean-up, installation and timeliness. This document is on file in our office. The bill was only about $700 more than the quote due to the fact that more materials were added to the job after the quote had been given. Some of this was for his neighbor's portion. The member asked that we bill it all to him. If there was damage to his shed, he never brought that up at the time. This is the first Butte Fence has heard of this. We take customer service very seriously. If there were any issues at the time of installation we would have taken care of it quickly. I feel badly that there is a completely different review of events and that the member feels the way he does.
Service Provider ResponseOn 6-15-12 customer Member contact me about going ahead with project but he had a couple drawing he want to show me to make sure we built the fence to him and his wife expectations. I reviewed the sheet and said we could install the cedar fence and the concrete mow strip to the way they wanted it done. On 6-25-12 we started the project. The problem with the mow strip that came up during the install was the ground was not level in any way. There were dips in the ground of a foot or more. The member said he would be doing some back fill to correct the problem. The member was home the whole day during the install of the mow strip and repeatedly talked with installer and voiced no concern with the mow strip until the following day, and after it was completely installed. The next day I went out to look over the mow strip it was installed just how the customer drew up in the drawing he gave me. He stated that it was not level and that he could not run his mower on the mow strip I proceed to tell him it slopped like the ground but for the most part was very level, and that you gave me a drawing showing you wanted a 4”x4” mow strip between post and the post were only 4” wide and that a normal mow strip is at least 6”wide giving you room for the tire of you mower ride on, but you did not want that. At that time he really didn’t say anymore concerning that. We then moved on to the next issue was some of the post were set a wrong to short and he was right there were about 4 that were not set right I offered to fix them once we decided what we were going to do about the mow strip. I then offered different ways to do the install so we could keep the mow strip in place and the fence would still look very nice, we even offered special caps very expensive caps for the cedar post to make the fence look more of what they were looking for at our expense. He said he would talk it over with his wife. The following day I received a email with a list solutions they felt were fair. Most of the option on the list was expecting too much with all expense be paid by Butte Fence and we felt that yes we did make a mistake on the setting of some post, but major part of the issue was the mow strip and since we built it to the drawing that the customer gave us, and since the member was there the day of the install, and if he didn’t like it he could have said something at the beginning and it would not have been an issue to fix. So after reviewing the list we went the option 3 that was we keep the deposit and they keep what work and the product that was already installed. We acknowledged we made a few mistakes on a few of the posts. We wanted to make it right but with the issues of the mow strip we couldn't. we take great pride in customer service and if we make a mistake we want to correct it.
Butte Fence Inc is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Butte Fence Inc accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available
Yes, Butte Fence Inc offers eco-friendly accreditations.
Butte Fence Inc offers the following services: Fencing, patio covers, decks, boat docks, porch railing & garden products.
2022 Super Service Award
We have the experience and dedication to get the job done right! Specializing in Fencing services; We guarantee your satisfaction, and we won't leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Call or click for your FREE estimate today!
2022 Super Service Award
Concrete fencing, Vinyl Fencing, Wood Fencing The Petrified Forest Fencing System consists of 4000 psi rebar enforced concrete with a high-definition wood texture finish on both sides. This provides a virtually maintenance-free product with the visual appearance of crafted wood. We install this beautiful fencing in the Treasure Valley and surrounding areas. https://petrifiedfenceboise.com/ Facebook: @PetrifiedForestBoise Instagram: @PetrifiedFenceBoise
We have been in Remodeling Business for over 12 years working in King County Seattle Washington for companies such as Savvy Cabinetry By Design (http://savvycd.com/) and John Buchan (https://www.buchan.com/) We do Full House remodeling, Kitchens, Bathrooms, Room additions... Our crew consists of Brothers in Faith, We value our reputation as Clean and Professional Crew that doesn't take shortcuts in our work. We moved company to Idaho a place where Family Values are not undermined. We will be please to do business with you. Thank you