Founded 1981 • With Angi since March 2010
Amenities
Free Estimates
Yes
Warranties
Yes
Eco-Friendly Accreditations
No
Licensing
Licensed
Bonded
Insured
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Verified Reviews
Showing 1-16 of 16 reviews
Jeremy F.
08/01/2019
We had several companies out that looked at our plumbing and also said they could do is the hot water. we even had another plumber come in and we wanted them to move our turn off valve to where we wanted to water softener all say did is move the turn off valve of foot up and said it couldn't be put in where the water softener is. rainsoft was able to do the plumbing the way we want it and we got the water softener where we wanted it. We were told by several other people that it could not be done. While I think the rainsoft water softener was kind of expensive, they were able to get the work done in the time that they said they would get it done. Thanks rainsoft!
Description of Work
Water softener
Category
plumbing, water softeners
Russell W.
10/25/2018
Shane K.
10/16/2018
Teresa L.
10/11/2018
They are excellent. They are just a very good, locally owned company who are very friendly and all about the customer. They are very trustworthy and dependable.
Description of Work
They installed a water treatment system, and they come out once a year to service it and change the filters.
Category
plumbing, water heater repair, water softeners
diana C.
10/11/2018
Jordan A.
10/11/2018
It's been a good experience. They have met our expectations. The last time they came in, the pressure of the water from the fridge wasn't very strong. They took a look at it and turned it up and didn't charge me anything since it's something that should have been taken care of during installation.
Description of Work
They installed a water softener and drinking water filtration system, and when we moved, they moved the systems to the new house.
Category
plumbing, water softeners
Vicki F.
10/10/2018
Rainsoft is an excellent company. The staff are courteous, and patient in answering any questions. They maintain our system and whenever we have a problem or a need, they are there to answer us in a timely manner. We appreciate having clean water to drink and soft water for for our dry skin. Thank you Rainsoft!
Description of Work
Water system installation and replaced filters
Category
plumbing, water softeners
Service Provider Response
Thank you so much, [Member Name Removed], for taking the time to leave our team this thoughtful feedback and recommendation! We're grateful to hear about your positive experience, because everyone here at RainSoft of [Member Information Removed] Iowa works hard to provide customers with prompt, accommodating and dependable service. Please let us know if you have any questions or additional feedback in the future. Thanks again.Michael K.
10/09/2018
Excellent Service. Technician was knowledgeable, courteous, professional, considerate and efficient. Service was prepaid so paperwork was minimal. Overall experience was great.
Description of Work
Annual Filter Replacement & System check up
Category
plumbing, water softeners
Service Provider Response
[Member Name Removed], we are extremely grateful for you taking the time to share this awesome review! We're happy to know you are enjoying your RainSoft experience, because all of our employees go the extra mile to ensure that customers receive personalized, professional and friendly service. We're always here to help with anything you may need, so please don't hesitate to reach out with questions or suggestions in the future. Thanks again.Joshua K.
10/09/2018
Got over sold from the start! Yearly filters are expensive. Every other year your looking at $500 for filter and system. Which salesman didnt tell us about. Had a leak in their hosing which soaked our basement then the installer forgot to plug in our sump pump and really flooded the basement they had their insurance guy out but they wouldn't take care of it. They took a pick of it when he installed it but some how forgot to do it when they left the 2nd time. How does that not lead to negligence. Don't waste your time customer service sucks! We just ended up taking it out ourselves.
Description of Work
Water softener and drinking system.
Category
water softeners
Service Provider Response
[Member Name Removed], I apologize that you feel unpleasant about our service. Our annual filters are only $69.00, so I'm not sure where you are getting that it costs $500.00. We go over the maintenance several times, once at initial presentation, at install if homeowners are present, and then at the complimentary water check we provide. As far as the leak and sump pump issue you are discussing, the insurance company found us not at fault because of our documentation and pictures that everything was plugged in upon our exit. I apologize that you had such an unpleasant experience with the water and understand your frustration, but the picture we took showed that the sump pump was plugged in upon our exit of your household.bruce K.
10/09/2018
great!! Top Quality and service by tec and office personel.
Description of Work
We have been with Rain Soft for 10 years. Their service is tops in my book Honest, reasonable, and on time. I recommend them for you water softener needs; also plumbing is great.
Category
plumbing, water softeners
Service Provider Response
Our team is extremely grateful for you leaving us this awesome rating and amazing comments! We're always willing to help with any questions you may have, so please feel free to reach out anytime. Thank you again.Dennis P.
10/08/2018
On time, done quickly, pleasant personnel. Have done business with Rainsoft for nearly 20 years with no problems.
Description of Work
Water softener maintenance.
Category
plumbing, water softeners
Service Provider Response
Everyone here in Waterloo is thankful for you leaving this great rating and positive comments! We would love to hear more about your experience with our team or help answer any questions you have, so please feel free to contact us anytime. Thank you again.Michael R.
10/08/2018
All I needed done were my filters changed this time so it was quick and painless. He tested the water before and after and everything was in spec. Answered the questions I had too. I do the convenience plan so I didn’t have to pay at the time of maintenance and saved so money too. It was about $15 a month for the filters and service charge. Will do the convenience plan again next year for the filters, membrane, carbon, and service charge so it will be a little more expensive. $40 a month but so worth it!
Description of Work
Drinking water filters changed
Category
plumbing, water softeners
Service Provider Response
We greatly appreciate you taking the time to leave us this amazing review and comments! We are very happy to hear about your positive experience and recommendation. All of our staff strives to provide professional, prompt and responsive service. Please let us know if you ever have future questions of additional feedback. Thank you!Verlyn F.
10/08/2018
The repair and service was preformed quickly and explained in detail.
Description of Work
Water softer repair and service
Category
plumbing, water softeners
Service Provider Response
Thank you so much for leaving our team this great rating and comments! We are always happy to help with anything you may need, so please feel free to get in touch with us anytime. Thanks again.Joyce H.
03/11/2013
It was a little more costly than I thought it should be, but problem was fixed, they worked around my schedule, and they came in the bad weather from a distance. Overall I am pleased and would use this service again. My husband could of fixed the problem, but parts to do so are not readily available. He had it right just couldn't get the parts. Maybe if the first tech. hadn't brushed aside what my husband said the problem was it might of been taken care of that day, but cost would of stillbeen the same as what we paid for first two visits.
Description of Work
It took 3 services calls to complete. 3rd service call n/c. 2/1/2013 1st service call no water in R/O tank which is why I called. My husband ususally changes the filters, but since there was leaking at one of the r/o filters as well and we couldn't find a replacement part online we called Rainsoft. Since the service tech. was coming out to check the system anyway I had him change the filters on the reverse osmosis system as well. The service tech changed filters and checked the system. Did not fix the problem, found this out a couple of hours later. $155.15 filters, installed, and time spent checking system 2/5/2013 2nd service call the tech. replaced the unibody and membrane. I told him the problem and he just replaced the top to the cansiter that was leaking. Replacement part $128.40 System worked perfectly, like it was brand new. Service tech said there might be a slow drip and to call if this happened. 3rd service call fix the slow drip. n/c
Category
plumbing, water softeners
Service Provider Response
Thank so much for this amazing rating! We want to ensure that you continue to receive the best service possible, so please feel free to reach out anytime you have questions or suggestions in the future. Thank you again!Robert F.
03/29/2010
Very professional all the way from start to finish. Installer arrived on time and completed the job on time, and left no mess or left over parts. Area was in tip top shape when completed. Units were all set up in a neat order in the area that we dedicated to them, and compelte instructions were given on how to operate the unit. Installer came back 2 weeks later to make sure everything worked fine. We have had no problems at all with the unit or installation. We are a repeat customer and each time we have had very professional service.
Description of Work
Installation of Rainsoft Water Softener system, which included cutting into the water lines to install. All work was completed in a timely manner and all traces of installation were thoroughly cleaned up. Excellent work performed and professional.
Category
plumbing, water softeners
Service Provider Response
Everyone here at RainSoft of NE Iowa appreciates you taking the time to share this wonderful review! We're happy to know you are enjoying your experience with our team, because all of our RainSoft employees strive to provide professional, friendly and accommodating service to each and every customer. We're always here to help with anything you may need, so please be sure to let us know if you have any questions or suggestions in the future. Thank you again.Phone
Address
3130 Marnie Ave
Waterloo, IA 50701
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