50 Floor

Would not leave a detailed estimate of exactly what I would be paying for. They only would give me a bottom line figure.

I called to make an appointment and was disappointed with the quality of service I received while making the appointment. The customer service representative appeared not to care about my needs and immediately lectured me about all decision makers being available before they will come out, and that they will not leave anything so I have to be ready to make a decision. I made an appointment and wasn't sure she understood what I was requesting. After not hearing back from anyone, I called to confirm my appointment. I was informed that confirmation would not be done until 20 minutes before my appointment. I did receive a confirmation 20 minutes before my appointment, and the representative showed up on time. Jennifer was cordial, but was misinformed about what we wanted. I explained what I was looking for, provided a floor plan, and requested detailed pricing. 50 Floor said they would only provide total pricing and could not give estimates based on building floor plans. She began to lecture us about how they do business. I thanked her for her time and stopped our appointment. I felt undervalued and a burden to their business. I will find another company that values their customers. This company does not deserve an A rating

We set up an appointment and the home consultant never showed up in the appointment window. My husband called after the appointment time and was told, "the consultant had a family emergency." Well all fine and dandy but at what point were they going to contact us to tell us she was not going to show up at all. Extremely unprofessional management. We went with another company. we will not call again. We are on our 7th home and currently remodeling.

The installers acted professionally, did excellent work without leaving any messes, and arrived on time for the appointment. They stayed true to their original estimate, too. It was a great experience, and I'd highly recommend the company to others.

Very professional. On time, complete walk through, very productive. Had one hiccup but it was taken care of quickly and professionally. The installation crew was very responsive to my requests and had a great attitude throughout the process.

We were told the time by the sales person that the job would be 3 or 4 days total. When the person doing the installation came he said 5 days. I had arranged for vet care go my cats I had to call and extend it to 5 days. We also asked to extend our stay with our friends. We wanted the floor colors to match as close as possible the new and existing floors. We wanted a transition strip between the great room and dinning area to be a different color. These were two boards we wanted stained a different accent color. This caused a great deal of confusion for the sub contractor Leo. My neighbors watched our house the coming and going of people for us. There were times when no one was at the house. I called and spoke with a lady at 50 floor and asked about it and would this cause any further delay. She contacted Leo and he said the delay was with the transition strip and blamed it on us. I contacted Leo and said the strip was fine please continue and tried to pin down a completion time. He said floors needed time to cure it would be an extra day. Called vet and asked friends for extension. This went on and on for 10 days. The vet bill for 3 cats boarding was $1,000. This on top of the $6,000. When we were able to get back into the house I was told that Leo and his crew would be by I the morning to move the furniture back into place. After many texts and calleds he showed up at 4 pm. We were in the house a few days and noticed places where the finish was bad and deep holes in the wood. We contacted 50 floor again and they paid us to fix the floor. They reimbursed my husband for the materials because we didn't want Leo back in our home. About 2or 3 weeks later something fell under the refrigerator and we noticed that the floor under the refrigerator had not been sealed. It was sanded wood with no finish. We called 50 floor again and complained. They sent a man named Wilber who I wish we had had do all the floors. He fixed the problem in 3 days. He also said what happened to us was totally unnecessary and didn't like some of the work that Leo had done. We still have a water stain that is better but we're told would be removed, Wilber shook his head at that. I will say that when we complained things were delt with but would still NEVER use them again. We have Wilber's card for the future. I waited to complain because I was so upset I was concerned what I might say, but time has not dulled my conviction to never use them again.

Nicest people to deal with. When they said they are coming, they were here. They called if they were going to be late. We were happy with them and they did a great job.

They’re very good. They did a good job. They came and measured. They’re clean and nice. We did have some issues with the tile. We had laminate then we didn't have any issues. They came back out and got it fixed. They weren't expensive. Their responsive was very good. The people who did the floors were good and the people who came out from the beginning were excellent. They are more educated.

Brad from 50 Floor called very promptly and scheduled to come and measure and show me samples on July 18. He was prompt professional and knowledgeable. I made my selections and he gave me a price that was under what I had figured it would be with a really good carpet and best pad. They ordered the carpet and scheduled installation for July 24 at noon. On July 24th the installer called and was still tied up on his first job but promised to be there by 3 and was there by 2. They showed me the carpet and pad to make sure that it was what I ordered and proceeded to remove furniture and flooring. They were careful, efficient and tireless and cleaned the floors and set to work with the install. They never stopped until everything was done the way that I would have done it if able. I was very pleased with the overall service and quality of 50 floor and will recommend them.

They performed what they advertised on the radio. It took them all day long but they did it. I was very pleased with what they did for us. They were out when they said they were going to and they were on time. It was a good bargain.

Beautiful work, very well pleased. The only glitch ..not enough material ordered to complete job in 1 day...had to come back several days later. All areas of customer service were very nice to deal with from the sales person, Brad to front office Rhonda and mgr. Philip. Installer Carlos was exceptional..does beautiful work and very professional!

The initial consultation went well, but we had a hard time reaching our sales person to make changes. The install went as promised...They were in and out all in the same day. For the most part, they cleaned everything up but I found foot prints that had been tracked through flooring glue on the laminate flooring. My biggest disappointment was the lack of follow-up after the install. Not one phone call from anyone at 50Floor.

He came under the original estimate, and so I was happy with the cost. The workers were here for an entire day, and they did an excellent job. They did a final review and check, and there was a minor issue that I found, which they corrected before they left, and so it was a good experience. They were very responsive, and they were here on time.

not good . installation was a month late ...several tiles were installed inproperly. 50 floors repaired several tiles, however,several could not be repaired because the installer glued the tiles down. several of these tiles have gaps. the reason for this late review is due to the fact I just now found you on angies list and feel compelled to put my feelings on record. I concur with many of feelings expressed by others. customer manager angel is well aware of my concerns. l50 floor responsed on 323/2014 as "yes we are working to take care of this matter for you" over to months later not a word.

It went fantastic! Very pleased with the punctuality. Beds were disassembled and put back together flawlessly and installers were patient with my asking them to move my bed because it was not exactly centered. I cannot think of anything that was negative and absolutely love my new carpet. The salesman was very knowledgeable and informative. I called 50 Flooring because of an ad on Fish radio and am so glad I did.

If you want low end carpet/tile this is the place for you. I told them I wanted to see a selection of high end carpet and tile. They told me that most of their carpet and tile is low end as that is where their main business comes from. I did see one carpet that I had interest in but they did not have a sample of it in a fries. I asked them if they could possibly order me a sample and they said no. I wanted to have my fireplace retiled in travertine. They don't offer travertine tile and do not do the face of the fireplace.

Selection was limited. Requested they return later and made appointment and they never showed.

Would NOT recommend this company for flooring. They were not respectful of our home; we came home to Coke spilled on our walls, holes in our walls from swinging of the doors, and closet doors broken. They responded by saying we accepted this when we signed the contract and they are not responsible for "wear and tear" of the house. We just had our house repainted prior to their visit and needless to say we were not happy about going back and repainting it. They did not call before they arrived and they were never here when the company said they were suppose to be. At the beginning of our contract, they said it would take three days; it took them two weeks to complete the job and they are still here 6 weeks later fixing the floors. They did not lay the floor properly so there are pieces of wood that are sticking up. They did a half way completed job and called it good. I called the manager and he came out to look and was not happy. However, they still have not fixed the problems. They started this job a week before Christmas and they still have not finished everything in our house. We are VERY disappointed with this company and their lack of respect for our home.

Called the house just prior to arrival at 8:45, scheduled for 9. They were completely done and cleaned up by 5:30 PM. I never thought they would get it all done in one day. A very efficient team came in and it was a pleasure.

50 Floor started well - a friendly salesman, good crew - and they did a pretty good job of moving furniture, removing carpeting, sanding, staining and sealing my floors in all but one room. Unfortunately, I stopped the process to have walls painted and then couldn't get them back to move all the furniture back in place for over two weeks. That became agravating; but the job was done well and at a very good price. Crew spoke very little English.

Very professional, arrived on time and did exactly what they said they would do. Moved all the furniture and put it back to my liking, very polite and considerate. Would use them again without hesitation!

The sales guys was good and thorough and the installation guy showed up on time - both good. But after the installation, I noticed a soft spot in the flooring. An area approximately 6 feet by 2 feet would bow down an inch (give or take) every time someone walks on the floor. This is in the highest traffic portion of the room - where the hallway and kitchen both merge into the room. I called several times before even getting someone to discuss this with in person. They did come back out to look at it and spent some time fixing it but it still is not to my expectation. The floor still sinks when you walk across it in this one place quite a bit. No one from the company has done any follow up with me after the first installation and the subsequent repair. I am not satisfied with the lack of quality of the installation or their inattentiveness to me as a customer, especially since they did not follow up after a repair was performed.

THEY WERE ON TIME DID EXCELANT WORK VERY PROFESSIONAL. AND WAS RECOMENDED BY GILL BECKER ON 11 ALIVE

I was impressed from the beginning. Britt, the sales consultant, showed up on time and provide great samples of carpet and hardwoods. He is very knowledgeable and guided me through the purchase and installation process. I decide to split the work (carpet one month and hardwood the next month). The crews arrived at the appointed time and completed the work on time. They were very friendly and did a great job of returning the furniture where it was originally located. They cleaned up at the end of the work and left everything in great shape.

Initial contact was made and salesman scheduled the home visit. After discussing our needs, he made measurements and then we reviewed his sample selection. We were very disappointed in this small selection. A preliminary selection was made and he hand wrote a quotation. This initial quote was for approx. $20,000.00. This price was a little shocking and he then removed about $4,000.00 from the quote because "free installation" was the special for the month. No formal quote was provided, only hand written. Not very professional! Small selection of flooring choices - we were specific in the initial contact as to what we were looking for Very high quote, even with the "free" installation. This was very frustrating because the salesman talked about this companies great prices. I understand now how they can afford to do all the TV and radio advertising. Overall, the professionalism just wasn't there!