Purofirst Of Gwinnett

"First we want to stress how much we care about the work that we provide and we embrace all feedback whether it is positive or negative. As I am sure everyone will remember January and February of this year was a very rough time for everyone in the Atlanta area. Since we are primarily an insurance restoration company you can imagine how hectic it was for all of our mitigation crews and estimators. It was our goal to help as many people as possible while maintaining quality and customer service. We received the assignment for [removed member name] on Jan 9th to provide an estimate for the repairs and called the same day to schedule an appointment for an estimator to meet with him to inspect the damages to provide an estimate to [removed member name] and his insurance company. At that time the mitigation/drying was still ongoing and in order to provide the most accurate estimate the drying needs to be completed prior to estimating for repairs. Brad met with the homeowner on Jan. 21st and sent the estimate to his insurance company on Jan. 28th for their approval. The estimate was approved by his insurance company on Feb. 3rd and we started the repairs on Feb. 10th which was the following week. We agree that the time it took for us to schedule the appointment and send the estimate to his insurance company was longer than normal due to the widespread damage and the amount of people that we were responding to. As for the flooring issue, the majority of his carpet in the basement was valued by an independent labratory at $1.37 per square foot and 1 of the bedrooms carpet affected at $3.26. [removed member name] wanted to upgrade his overall carpet with out paying anything out of pocket. So [removed member name] agreed to average the carpet costs together which was approximately $2.00 a square foot. We sent carpet samples to the customer the week of Feb. 10th in the agreed price range for him to review. I spoke to [removed member name] when he complained about the quality of the samples and I tried to explain that their was much more carpet at the lower rate than at the higher rate and we were being fair at the 2.00 range and that he agreed to that as well. I Debbie Nagy, did offer to take more samples for him to look at since he was not happy with the original samples that we took him. He said that he would think everything over and get back to us. After trying to reach the [removed member name] for several weeks we were finally advised that he decided to have another company do his flooring. He did this without advising us in any way and he knew that we were trying to reach him. While we agree that the insured does have the right to choose any contractor that he wants he does not have the right to cash a 2 party check without the 2nd party endorsing the check. By [removed member name] cashing the 2 party check without our endorsement on it he is in fact being fraudulent. We regret that [removed member name] was dissatisfied with our company however we were only trying to collect the amount due us for the work completed by our company. It is our hope that we are not judged by[removed member name] review alone because all of us at Purofirst strive daily to provide the best customer service to all of customers along with quality workmanship."