Bob's Roswell Vacuum

Great- fast and professional!

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Did an excellent job

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fast, courteous and fairly priced

I brought in my 10 year old Dyson vacuum since the suction was not working well. They told me a part needed to be replaced and an overall tune up should be done. A general tune up had never been done. This consisted of checking all the working parts of the vacuum. I was told the work would be completed in about a week. They completed the work ahead of schedule and gave me a call. I felt the price was reasonable. and I felt they certainly knew the workings of the Dyson. I only questioned one thing that I was told to do. It was that I needed to lightly tap on the front of the vacuum to make sure the brush if flush with the floor. I had not need to do this before. I would definitely use this company again.

Bought a replacement Miele model that we have been very satisfied with.

The guy was great and very knowledgeable.

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Timely repair and very knowledgable with Dyson products. Which was hard to find. Also service was very reasonably priced

It work great like new and my vac is 14 yrs old .

I brought my Vacuum into Bob's repair thinking it needed the motor replaced after I tried cleaning and removing the brush myself. I assumed the motor was dead since I was not able to get the roller brush working. However to my surprise the repairman was very honest and informed me that when I while "repairing and testing the roller" The vacuum cannot be in the upright position for the brush roller to engage, there is a separate switch that engages the roller motor. He took further notice of the weak suction and cleaned the hoses and filters. The vacuum works great now! I appreciate the fact that he took the time to show me all the trouble spots common to my model and didn't charge me for unneeded repairs and parts.

This story has a sad ending. They made me pay up front which I think is reasonable. They called me twice over a period of months to pick it up after it was repaired. I put it off and put it off and by the time I went to pick it up they had sold it. That was their right and it's printed on the ticket. It was a harsh lesson but one I won't forget. It's not up to a repair service to store your appliance for a long period after the work has been completed. Bob's is a small operation and doesn't have unlimited storage. I was mad at myself, not them.

They had my vacuum for a week but I feel they were over priced for the service.

Could not have been better. A+

My vacuum cleaner stopped working and I needed it fixed quickly. I'd used Bob's Roswell Vacuum many years ago and decided to try them again rather than finding a new repair shop. I expected to have to leave the vacuum and make a return trip (30 minutes one way) to get it another day. I was pleasantly surprised when they offered to fix it while I waited. There was no pressure to pay for more than replacement of the broken belt, though I did purchase some replacement filters while I was there. I even asked about the vacuums they sell and whether it was worthwhile for me to put money into repairing my existing vacuum (before I knew how little it would cost), and I was told that my vacuum is a good model and should provide years of service. My vacuum was repaired quickly and I was on my way.

I dropped the vacuum off, and they called about 4 or 5 days later with an estimate. They repaired the vacuum cleaner to my satisfaction and explained that the delay was unusual.