Rooter Pro Xpress / Guice Services, Inc.

Very professional , fast services

I needed them install a toilet and replace a broken flange on the floor of the bathroom. They were there in 35 minutes. They gave me a good quote over the phone. It wasn't as simple as it sounds. The floor was uneven, and the project took awhile to get right. They got it done for price they quoted on the phone. The plumber had over 37 years of experience. Overall, a terrific home repair experience.

Excellent work

They were EXTREMELY helpful in a pinch!

Easy to work with. Efficient. Prompt. Courteous. Friendly Harry Lindstrom, Lawrenceville, Ga

I received a call from the office stating the contractor was enroute. He arrived approximately 30 minutes after the scheduled time. He attempted a quick fix, but immediately assessed more detailed work was needed. He explained costs associated with the new repair. I agreed, and he preceded to complete a thorough repair of the faucet leak, which required replacing the entire faucet. I am satisfied with the completed work.

Very professional staff, they came and did a fantastic job and were very fast. They were very quick with their response to my needs.

Justin was very knowledgeable, skilled professional providing great customer service. Great work!

Quick response from the owner, to my request. Job was completed in timely manner. And this was a Sunday job so no complaints here.

Came out the day I called and was very courteous and friendly. Fixed the leak fast. A+++

The customer service was outstanding! Service was efficient and professional.

Job took longer than expected but was completed as quoted.

Very professional very efficient Fast and honest will use them and recommend them again.

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NO comments.

Update: Guice Services did return to the location, and fixed the leak. They explained that a new phone system caused the delayed response. So in the end we were satisfied with the service. Thank you! I hired this plumbing company on 10-20-19. They were responsive in assessing the job quickly and provided an $800 quote. The quote seemed a little high, but we were assured that there was a 5 year guarantee on the job. We are fine with paying for quality work and a responsive company. That's not what we received. As of today, 11/29/19, we still have a leak at the site of the repair. Since Friday, 11/22/19, we have called 4 different times to 2 different numbers, and sent an email asking to speak to someone to review the repair. One individual who did answer the phone said the number on the invoice was his personal number and said we needed to work through the office- which we have tried by phone and email. Having no response and still needing to fix an active leak, we called HomeAdvisor. They suggested that we post our experience here. We just want this company to honor their written and verbal guarantee. Please contact us back. Thank you.

[No comments provided]

Well, I had high hopes and although the technician was super professional, I should have known better. Showed up in their personal vehicle. No plumbing truck or equipment. The guy seemed really nice so I decided to go with them. After looking at the project he had to leave for Home Depot to get the required piping, etc. Quoted me around $500 which seemed really high but since he was here I said ok. About 2 1/2 hours later he made it back and it took about 2 1/2 hours with me helping him by providing additional tools and whatnot. Final price was $675 to run a simple gas line to the new gas logs. I paid way too much but thats my fault I suppose. Anyway, the worst is the job looks really bad. I didnt really nice until he left but the flexible gas line had to be coiled around itself several times and basically looks like a coiled up rattle snake ready to bite. Anyway, bottom line is I'm not happy and I paid way too much for a crappy job. Save yourself a headache. Do not do business with these folks.

Buyer Be Aware! Guice Services, Inc is a subcontractor of Rooter Pro Express. Guice Services contacts the private plumber who responds. As a result, the individual requesting and paying for the service gets charged more than what the job is worth. In my case Jeffrey the owner of Guice Services got his cut of $150.00 and the private plumber got $150.00. Rooter Express the first point of contact alerts the person requesting the service through HomeAdvisors, sends it to Guice Services who sends the plumber. I am sure Rooter Express also got paid out of the deal, at the expense of the individual requesting the service, who becomes the sucker of the whole deal. Do not use these services, they are out to take advantage of the customer, MONEY GOUGERS. You don't get what you pay for. Buyer be aware and get 2 to 3 estimates. I will not be using this service never, ever again.